General conditions of carriage

When you book a flight with KLM you agree to our general conditions of carriage for passengers and baggage. You can use the three links at the bottom of the page to read all the articles.


Read the conditions of cariage in Greek.

Article I Definitions 
Article II Scope of application 
Article III Tickets 
Article IV Fares, fees, taxes and charges  
Article V Reservations
Article VI Check-in/Boarding
Article VII Refusal of and limitation on carriage
Article VIII Baggage 
Article IX Schedules, delays and flight cancellations
Article X Refunds  
Article XI Behaviour on board aircraft 
Article XII Provisions for ancillary services  
Article XIII Administrative formalities
Article XIV Successive carriers
Article XV liability
Article XVI time limit on claims and liability action

Article I - V  
Article VI - X  
Article XI - XVI