Refund for your à la carte menu

If the à la carte meal that you ordered was not available, if your flight was rescheduled or you were rebooked to another flight, you may request a refund.

Request a refund

Please fill in your details below. We will soon contact you. For more information, read the terms and conditions of à la carte meals.

 
Bagian yang ditandai adalah wajib

Passenger information

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The '%@' field is a mandatory field. Please correct it before submitting.

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Text field

LastName_1

Mandatory Field

The '%@' field is a mandatory field. Please correct it before submitting.

Format error

Email address

E-mail_address_2

Mandatory Field

The '%@' field is a mandatory field. Please correct it before submitting.

Format error

Ticket number

E-ticket_number_3_part_1, E-ticket_number_3_part_2, E-ticket_number_3_part_3

Mandatory Field

The '%@' field is a mandatory field. Please correct it before submitting.

Format error

13

Text field

Flightnumber_4

Mandatory Field

The '%@' field is a mandatory field. Please correct it before submitting.

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Date

Flight_date_5d, Flight_date_5m, Flight_date_5y

Mandatory Field

The '%@' field is a mandatory field. Please correct it before submitting.

Format error

Text field

Seat_number(s)_6

Mandatory Field

The '%@' field is a mandatory field. Please correct it before submitting.

Format error

Text field

Credit_card_type_used_7

Mandatory Field

The '%@' field is a mandatory field. Please correct it before submitting.

Format error

Text field

Last_4_digits_of_the_credit_card_used_8

Mandatory Field

The '%@' field is a mandatory field. Please correct it before submitting.

Format error

Text field

Expiry_date_of_credit_card_used_9

Mandatory Field

The '%@' field is a mandatory field. Please correct it before submitting.

Format error

Text field

Payment_reference_number_10

Mandatory Field

The '%@' field is a mandatory field. Please correct it before submitting.

Format error

Text field

Total_amount_to_be_refunded_11

Mandatory Field

The '%@' field is a mandatory field. Please correct it before submitting.

Format error

Text box

Reason_to_request_a_refund_12

Mandatory Field

The '%@' field is a mandatory field. Please correct it before submitting.

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