Refund of ticket cost

If your journey did not go as planned, we apologise for the inconvenience.

Important: read the following before requesting a refund of your ticket cost

Once you request a refund, all flights in your booking will be cancelled.

It may take up to 2 weeks to handle your refund request. The refund will be made in the same currency and using the same payment method as used to purchase your ticket.

Requesting a refund online via below ‘Request a refund’ button or via social media is free of charge. You can also call our KLM Service Centre to arrange it for you, but in that case a refund fee may be charged.

If you purchased your ticket from a travel agent, you must contact your travel agent. For tickets bought from an airline other than KLM, please contact that airline.

Please note: your entire booking will be cancelled

Request a refund
 

Ticket refund conditions

You can apply for a refund in any of the following cases:
  • The conditions of your KLM ticket allow for a refund. Refund will be calculated, based on the fares and taxes due for the flight segments actually flown, less any cancellation penalty.
  • You request a refund of your ticket within 24 hours after booking.
  • You’ve been confronted with a schedule change and you therefore decided not to travel.
  • Your KLM flight was cancelled and you did not take an alternative flight.
  • You cancelled your trip because your European flight was delayed more than 90 minutes and your outbound and return flights were scheduled on the same day.
  • You cancelled your KLM flight because it was delayed more than 3 hours.
  • If you have a delay of more than 5 hours on your connecting KLM flight and you no longer want to fly to your final destination.
  • Your visa application was denied.
  • In the unfortunate event that a passenger has passed away, a refund can be requested.
  • According to the Israeli Consumer Protection Law, 5741-1981, remote sale reservation may be cancelled within 14 (fourteen) days of the transaction date and not less than 7 (seven) working days before first flight departure. Cancellation of the booking and a claim for refund must be submitted in writing. In case the above conditions are complied with, a refund will be credited to the passengers' account less a cancellation charge of 5% from the total fare of each ticket or ILS 100 per ticket, the lesser sum will apply.

Refunds are subject to applicable regulations in the country in which the ticket was purchased and/or to applicable regulations in the country in which the refund must be paid.

If you booked a Business Class ticket but travelled in Economy Class you can apply for a refund of the fare difference. Please contact the KLM Service Centre.

In case you cancel your flight(s) for other reasons than those mentioned above and have a non-refundable ticket, you can request a refund of unused airport tax. Booking fee, reissue fee and payment surcharges will not be refunded. Carrier imposed international surcharges will not be refunded if your ticket conditions do not allow a refund.

Were you unable to board a KLM flight because it was overbooked? Request compensation