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USA - Winter weather South and Central region

Because of the winter weather the South and Central region of the United States, our flight schedules are temporarily disrupted. If your flight to, from or via one of the below mentioned locations on Wednesday 04 March 2015 up to and including 05 March 2015 is disrupted, please see below rebook and refund options we can offer you. These options are only valid, if you have a ticket originally issued on or before Wednesday, 04 March 2015.

• Affected States
• Alexandria, LA (AEX),
• Asheville, NC (AVL),
• Charleston, WVA (CRW),
• Chattanooga, TN (CHA),
• Columbus MS (GTR),
• Dallas-Ft Worth, TX (DFW),
• Dallas-Love Field, TX (DAL),
• Fayetteville, AK (XNA),
• Fort Smith, AK (FSM),
• Huntsville, AL (HSV),
• Golden Triangle, MS (GTR),
• Greensboro, NC (GSO),
• Jackson, MS (JAN),
• Knoxville, TN (TYS),
• Lexington, KY (LEX),
• Little Rock, AK (LIT),
• Louisville, KY (SDF),
• Memphis, TN (MEM),
• Monroe, LA (MLU),
• Nashville, TN (BNA),
• Oklahoma City, OK (OKC),
• Raleigh, NC (RDU),
• Shreveport, LA (SHV),
• Springfield, MO (SGF),
• Tri-City, TN (TRI),
• Tulsa, OK (TUL)

You can check your flight status or view your flight details in My Trip. We are doing our very best to help you on your way again.

Rebook your flight

Is the departure date of your flight to, from or via any of the above mentioned destinations on Wednesday 04 March 2015 up to and including 05 March 2015? Then your new departure date should be no later than Sunday, 08 March 2015. You can rebook your flight at the latest on Sunday, 08 March 2015. Please see below options and rules:

1. Change your travel dates

• You may change your travel dates of KLM, AIR FRANCE and/or Delta Air Lines flights once.
• You can change your travel dates only if the same travel class is available as mentioned in your original ticket. Upgrading your ticket to Business Class is only possible by contacting us directly via Twitter or Facebook or by telephone.
• You will not have to pay the change fee.

2. Change your destination

• You may use the full value of your original tickets for new tickets on KLM, AIR FRANCE and/or Delta Air Lines.
• You will not have to pay the change fee.

How to rebook
You can rebook in the following ways:

• Log into My Trip and change your travel dates and/or destination yourself if:
  • you have a KLM, AIR FRANCE and/or Delta Air Lines ticket
  • your journey has not started yet
  • you are not travelling with a baby
  • you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet, or the use of a bassinet)
• We can rebook your journey via Twitter and Facebook!
  • Go to www.Facebook.com/KLM
  • Go to twitter.com/KLM
• You can also contact us by telephone.
• Did you book your ticket via a travel agent? Please contact that travel agent to rebook.

Apply for a refund
You are entitled to a full refund of your ticket if you are travelling to, from or via any of the above mentioned locations on Wednesday 04 March 2015 up to and including 05 March 2015, and your flight was cancelled by KLM, AIR FRANCE and/or Delta Air Lines, or was delayed for more than 3 hours and you did not travel.

How to request a refund

• If you bought your ticket via KLM.com, a KLM ticket office or KLM Telephone Reservations, and your ticket number starts with 074, you can apply for a refund online in just a few steps. You can also call us, but lines may be quite busy.
• If you booked via a travel agent, please contact them directly.

USA - Expected winter weather Midwest and Northeast region on Thursday 05 March 2015

Because of the possible winter weather conditions in the below mentioned states, flight schedules may be disrupted. Destinations mentioned after the state have a direct flight from Amsterdam. If your flight is to a destination within the mentioned states on Thursday 5 March 2015, please see below rebook and refund options we can offer you. These options are only valid, if you have a ticket originally issued on or before Tuesday 3 March 2015.

• Affected States
• Washington, District of Columbia (DCA and IAD)
• Pittsburg (PIT)
• Philadelphia (PHL)
• Pennsylvania
• Connecticut, Illinois - Chicago (ORD)
• Indiana
• Iowa
• Maine
• Maryland
• Massachusetts - Boston (BOS)
• Michigan - Detroit (DTW)
• Nebraska
• New Hampshire
• New Jersey - Newark (EWR)
• New York - New York (JFK)
• Ohio
• Pennsylvania
• Rhode Island
• Vermont
• Virginia - Washington (IAD)
• 
  

You can check your flight status or view your flight details in My Trip. We are doing our very best to help you on your way again.

Rebook your flight

Is the departure date of your flight to, from or via any of the above mentioned destinations on Thursday 5 March 2015? Then your new departure date should be no later than Sunday 8 March 2015. You can rebook your flight at the latest on Sunday 8 March 2015. Please see below options and rules:

1. Change your travel dates

• You may change your travel dates of KLM, AIR FRANCE and/or Delta Air Lines flights once.
• You can change your travel dates only if the same travel class is available as mentioned in your original ticket. Upgrading your ticket to Business Class is only possible by contacting us directly via Twitter or Facebook or by telephone.
• You will not have to pay the change fee.

2. Change your destination

• You may use the full value of your original tickets for new tickets on KLM, AIR FRANCE and/or Delta Air Lines.
• You will not have to pay the change fee.

How to rebook
You can rebook in the following ways:

• Log into My Trip and change your travel dates and/or destination yourself if:
  • you have a KLM, AIR FRANCE and/or Delta Air Lines ticket
  • your journey has not started yet
  • you are not travelling with a baby
  • you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet, or the use of a bassinet)
• We can rebook your journey via Twitter and Facebook!
  • Go to www.Facebook.com/KLM
  • Go to twitter.com/KLM
• You can also contact us by telephone.
• Did you book your ticket via a travel agent? Please contact that travel agent to rebook.

Apply for a refund
You are entitled to a full refund of your ticket if you are travelling to, from or via any of the above mentioned locations on Thursday 5 March 2015, and your flight was cancelled by KLM, AIR FRANCE and/or Delta Air Lines, or was delayed for more than 3 hours and you did not travel.

How to request a refund

• If you bought your ticket via KLM.com, a KLM ticket office or KLM Telephone Reservations, and your ticket number starts with 074, you can apply for a refund online in just a few steps. You can also call us, but lines may be quite busy.
• If you booked via a travel agent, please contact them directly.

USA - Expected winter weather Midwest and Northeast region on Tuesday 03 March or Wedensday 04 March 2015

Because of the possible winter weather conditions in the below mentioned states, flight schedules may be disrupted. Destinations mentioned after the state have a direct flight from Amsterdam. If your flight is to a destination within the mentioned states on Tuesday 3 March or Wednesday 4 March 2015, please see below rebook and refund options we can offer you. These options are only valid, if you have a ticket originally issued on or before Monday 2 March 2015.

• Affected States
• Connecticut
• Illinois - Chicago (ORD)
• Indiana
• Iowa
• Maine
• Maryland
• Massachusetts - Boston (BOS)
• Michigan - Detroit (DTW)
• Nebraska
• New Hampshire
• New Jersey - Newark (EWR)
• New York - New York (JFK)
• Ohio
• Pennsylvania
• Rhode Island
• Vermont
• Virginia - Washington (IAD)
• 
  

You can check your flight status or view your flight details in My Trip. We are doing our very best to help you on your way again.

Rebook your flight

Is the departure date of your flight to, from or via any of the above mentioned destinations on Tuesday 3 March or Wednesday 4 March 2015? Then your new departure date should be no later than Saturday 7 March 2015. You can rebook your flight at the latest on Saturday 7 March 2015. Please see below options and rules:

1. Change your travel dates

• You may change your travel dates of KLM, AIR FRANCE and/or Delta Air Lines flights once.
• You can change your travel dates only if the same travel class is available as mentioned in your original ticket. Upgrading your ticket to Business Class is only possible by contacting us directly via Twitter or Facebook or by telephone.
• You will not have to pay the change fee.

2. Change your destination

• You may use the full value of your original tickets for new tickets on KLM, AIR FRANCE and/or Delta Air Lines.
• You will not have to pay the change fee.

How to rebook
You can rebook in the following ways:

• Log into My Trip and change your travel dates and/or destination yourself if:
  • you have a KLM, AIR FRANCE and/or Delta Air Lines ticket
  • your journey has not started yet
  • you are not travelling with a baby
  • you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet, or the use of a bassinet)
• We can rebook your journey via Twitter and Facebook!
  • Go to www.Facebook.com/KLM
  • Go to twitter.com/KLM
• You can also contact us by telephone.
• Did you book your ticket via a travel agent? Please contact that travel agent to rebook.

Apply for a refund
You are entitled to a full refund of your ticket if you are travelling to, from or via any of the above mentioned locations on Tuesday 3 March or Wednesday 4 March 2015, and your flight was cancelled by KLM, AIR FRANCE and/or Delta Air Lines, or was delayed for more than 3 hours and you did not travel.

How to request a refund

• If you bought your ticket via KLM.com, a KLM ticket office or KLM Telephone Reservations, and your ticket number starts with 074, you can apply for a refund online in just a few steps. You can also call us, but lines may be quite busy.
• If you booked via a travel agent, please contact them directly.

USA - Winter weather Northeast and Central region

Because of the winter weather the Northeast and Central region of the United States, our flight schedules are temporarily disrupted. If your flight to, from or via one of the below mentioned locations on Sunday 01 March 2015 is disrupted, please see below rebook and refund options we can offer you. These options are only valid, if you have a ticket originally issued on or before Sunday 01 March 2015.

• Allentown, PH (ABE),
• Baltimore, MD (BWI),
• Boston, MA (BOS),
• Erie, PA (ERI),
• Harrisburg, PA (MDT),
• Hartford, CT (BDL),
• Manchester, NH (MHT),
• Newark, NJ (EWR),
• Newburgh, NY (SWF),
• New York City, NY (JFK, LGA),
• Philadelphia, PA (PHL),
• Providence, RI (PVD),
• Scranton, PA (AVP),
• Washington, D.C. (DCA, IAD),
• White Plains, NY (HPN)
• 
  

You can check your flight status or view your flight details in My Trip. We are doing our very best to help you on your way again.

Rebook your flight

Is the departure date of your flight to, from or via any of the above mentioned destinations on Sunday 01 March 2015? Then your new departure date should be no later than Thursday 05 March 2015. You can rebook your flight at the latest on Thursday 05 March 2015. Please see below options and rules:

1. Change your travel dates

• You may change your travel dates of KLM, AIR FRANCE and/or Delta Air Lines flights once.
• You can change your travel dates only if the same travel class is available as mentioned in your original ticket. Upgrading your ticket to Business Class is only possible by contacting us directly via Twitter or Facebook or by telephone.
• You will not have to pay the change fee.

2. Change your destination

• You may use the full value of your original tickets for new tickets on KLM, AIR FRANCE and/or Delta Air Lines.
• You will not have to pay the change fee.

How to rebook
You can rebook in the following ways:

• Log into My Trip and change your travel dates and/or destination yourself if:
  • you have a KLM, AIR FRANCE and/or Delta Air Lines ticket
  • your journey has not started yet
  • you are not travelling with a baby
  • you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet, or the use of a bassinet)
• We can rebook your journey via Twitter and Facebook!
  • Go to www.Facebook.com/KLM
  • Go to twitter.com/KLM
• You can also contact us by telephone.
• Did you book your ticket via a travel agent? Please contact that travel agent to rebook.

Apply for a refund
You are entitled to a full refund of your ticket if you are travelling to, from or via any of the above mentioned locations on Sunday 01 March 2015, and your flight was cancelled by KLM, AIR FRANCE and/or Delta Air Lines, or was delayed for more than 3 hours and you did not travel.

How to request a refund

• If you bought your ticket via KLM.com, a KLM ticket office or KLM Telephone Reservations, and your ticket number starts with 074, you can apply for a refund online in just a few steps. You can also call us, but lines may be quite busy.
• If you booked via a travel agent, please contact them directly.

USA - Winter weather Midwest region

Because of the winter weather Midwest of the United States, our flight schedules are temporarily disrupted. If your flight to, from or via one of the below mentioned locations on Sunday 01 March 2015 is disrupted, please see below rebook and refund options we can offer you. These options are only valid, if you have a ticket originally issued on or before Saturday 28 February 2015.

• Akron-Canton, OH (CAK),
• Cincinnati, OH (CVG),
• Cleveland, OH (CLE),
• Columbus, OH (CMH),
• Dayton, OH (DAY),
• Evansville, IN (EVV),
• Fort Wayne, IN (FWA),
• Indianapolis, IN (IND),
• Pittsburgh, PA (PIT),
• Springfield, MO (SGF),
• St Louis, MO (STL)
• 
  

You can check your flight status or view your flight details in My Trip. We are doing our very best to help you on your way again.

Rebook your flight
Is the departure date of your flight to, from or via any of the above mentioned destinations on Sunday, 01 March 2015, then your new departure date should be no later than Thursday 5 March 2015.
You can rebook your flight at the latest on Thursday 5 March 2015. Please see below options and rules:

1. Change your travel dates

• You may change your travel dates of KLM, AIR FRANCE and/or Delta Air Lines flights once.
• You can change your travel dates only if the same travel class is available as mentioned in your original ticket. Upgrading your ticket to Business Class is only possible by contacting us directly via Twitter or Facebook or by telephone.
• You will not have to pay the change fee.

2. Change your destination

• You may use the full value of your original tickets for new tickets on KLM, AIR FRANCE and/or Delta Air Lines.
• You will not have to pay the change fee.

How to rebook
You can rebook in the following ways:

• Log into My Trip and change your travel dates and/or destination yourself if:
  • you have a KLM, AIR FRANCE and/or Delta Air Lines ticket
  • your journey has not started yet
  • you are not travelling with a baby
  • you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet, or the use of a bassinet)
• We can rebook your journey via Twitter and Facebook!
  • Go to www.Facebook.com/KLM
  • Go to twitter.com/KLM
• You can also contact us by telephone.
• Did you book your ticket via a travel agent? Please contact that travel agent to rebook.

Apply for a refund
You are entitled to a full refund of your ticket if you are travelling to, from or via any of the above mentioned locations on Sunday, 01 March 2015, and your flight was cancelled by KLM, AIR FRANCE and/or Delta Air Lines, or was delayed for more than 3 hours and you did not travel.

How to request a refund

• If you bought your ticket via KLM.com, a KLM ticket office or KLM Telephone Reservations, and your ticket number starts with 074, you can apply for a refund online in just a few steps. You can also call us, but lines may be quite busy.
• If you booked via a travel agent, please contact them directly.

Amsterdam Airport renovations

On 15 September 2014 Schiphol Amsterdam Airport is renovating the area beyond passport control in Departure Hall 2. Also, Schiphol is working on a central checkpoint for non-Schengen destinations. The construction works will continue until at least May 2015 and may cause hindrance for passengers.

Possible hindrance at the airport

You might be delayed on your way from the passport control in Departure Hall 2 to the gate. We recommend arriving earlier before departure. Most hindrance is expected for intercontinental passengers or when flying to the UK. If you depart from gate F or G we advise going through the passport check in Departure Hall 3. We will do our utmost to limit the inconvenience as much as possible and keep you updated on the latest developments..