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Dutch union FNV has announced a work stoppage of part of KLM's ground staff on Wednesday 18 September 2019, from 12:45 to 17:00. This is likely to lead to disruptions. KLM regrets this and will do its utmost to limit the inconvenience for its passengers. We therefore ask our passengers to carefully follow the information on the KLM website and the KLM App on Tuesday evening and Wednesday.
You can check your flight status or view your flight details in My Trip. If you have booked a flight to, from or via Amsterdam Airport Schiphol on Wednesday 18 September 2019, please see below rebook and refund options we can offer you. These options are only valid, if you have a ticket originally issued on or before Monday 16 September 2019.
Baggage
Unfortunately, due to the work interruption, it will not be possible to bring check-in baggage on European flights that depart from or arrive at Amsterdam Schiphol between 12:45 and 17:00.
We would also like to ask our passengers to keep the hand baggage to a minimum to avoid having too much hand baggage in the cabin.
Passengers that depart or arrive at Schiphol after 17:00 are also advised to bring hand baggage instead of check-in baggage.
KLM deeply regrets this state of affairs and hopes to meet its passengers and to minimise the impact of the strike by continuing to transport as many passengers as possible. There is a possibility to rebook for free for passengers that don’t wish to travel without check-in baggage.
Rebook your flightIs the departure date of your flight to, from or via any of the above mentioned destination(s) on Wednesday 18 September 2019? Then your new departure date should be no later than Wednesday 25 September 2019. You can rebook your flight at the latest on Wednesday 25 September 2019. Please see below options and rules:
1. Change your travel dates- You may change your travel dates of KLM, Air France and/or Delta Air Lines flights once.
- You can only change your travel dates if the same travel class as mentioned on your original ticket is available. Upgrading your ticket to Business Class is only possible by contacting us directly via Twitter, Messenger or Facebook or by telephone.
- You will not have to pay the change fee.
- You may use the full value of your original tickets for new tickets on KLM, Air France and/or Delta Air Lines.
- You will not have to pay the change fee.
You can rebook in the following ways:- Log in to My Trip and change your travel dates and/or destination yourself if:
- you have a KLM, Air France and/or Delta Air Lines ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet, or the use of a bassinet).
- We can help you rebook your journey via social media:
- If you don’t want to arrange the rebooking online or if you need assistance, contact the KLM Customer Contact Centre.
- Did you book your ticket via a travel agent? Please contact them directly to rebook.
Apply for a refund
You are entitled to a full refund of your ticket if you meet all requirements listed:- you are travelling to, from or via the above mentioned location(s) on Wednesday 18 September 2019
- your flight was cancelled by KLM, Air France and/or Delta Air Lines, or was delayed for more than 3 hours
- you did not travel
How to request a refund- If you bought your ticket via KLM.com, a KLM ticket office or the KLM Customer Contact Centre, and your ticket number starts with 074, you can apply for a refund online in just a few steps. You can also call us, but lines may be quite busy.
- If you booked via a travel agent, please contact them directly to request a refund.
- Due to the impact of Tropical Storm Imelda in the Houston Aera between Tuesday 17 September 2019 up to and including Friday 20 September 2019, some of our flights to, from or via Houston-Intercontinental, TX (IAH) and Houston-Hobby, TX (HOU) may be disrupted. We are doing our very best to help you on your way again.
You can check your flight status or view your flight details in My Trip. If you have booked a flight to, from or via any Houston-Intercontinental, TX (IAH) and Houston-Hobby, TX (HOU) on Tuesday 17 September 2019 up to and including Friday 20 September 2019, please see below rebook and refund options we can offer you. These options are only valid, if you have a ticket originally issued on or before Tuesday 19 September 2019.
Rebook your flightIs the departure date of your flight to, from or via any of the above mentioned destination(s) on Tuesday 17 September 2019 up to and including Friday 20 September 2019? Then your new departure date should be no later than Monday 23 September 2019. You can rebook your flight at the latest on Monday 23 September 2019. Please see below options and rules:
1. Change your travel dates- You may change your travel dates of KLM, Air France and/or Delta Air Lines flights once.
- You can only change your travel dates if the same travel class as mentioned on your original ticket is available. Upgrading your ticket to Business Class is only possible by contacting us directly via Twitter, Messenger or Facebook or by telephone.
- You will not have to pay the change fee.
- You may use the full value of your original tickets for new tickets on KLM, Air France and/or Delta Air Lines.
- You will not have to pay the change fee.
You can rebook in the following ways:- Log in to My Trip and change your travel dates and/or destination yourself if:
- you have a KLM, Air France and/or Delta Air Lines ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet, or the use of a bassinet).
- We can help you rebook your journey via social media:
- If you don’t want to arrange the rebooking online or if you need assistance, contact the KLM Customer Contact Centre.
- Did you book your ticket via a travel agent? Please contact them directly to rebook.
Apply for a refund
You are entitled to a full refund of your ticket if you meet all requirements listed:- you are travelling to, from or via the above mentioned location(s) on Tuesday 17 September 2019 up to and including Friday 20 September 2019
- your flight was cancelled by KLM, Air France and/or Delta Air Lines, or was delayed for more than 3 hours
- you did not travel
How to request a refund- If you bought your ticket via KLM.com, a KLM ticket office or the KLM Customer Contact Centre, and your ticket number starts with 074, you can apply for a refund online in just a few steps. You can also call us, but lines may be quite busy.
- If you booked via a travel agent, please contact them directly to request a refund.
- Due to runway maintenance at San Francisco Airport from monday 09 September 2019 up to and including Thursday 26 September 2019, some of our flights to, from or via San Francisco Airport may be disrupted. We apologise for the inconvenience.
You can check your flight status or view your flight details in My Trip. If you have booked a flight to, from or via San Francisco Airport on monday 09 September 2019 up to and including Thursday 26 September 2019, please see below rebook and refund options we can offer you. These options are only valid, if you have a ticket originally issued on or before monday 09 September 2019.
Rebook your flightIs the departure date of your flight to, from or via any of the above mentioned destination(s) between 09 September 2019 up to and including Thursday 26 September 2019? Then your new departure date should be no later than Friday 27 September 2019. You can rebook your flight at the latest on Friday 27 September 2019. Please see below options and rules:
1. Change your travel dates- You may change your travel dates of KLM, Air France and/or Delta Air Lines flights once.
- You can only change your travel dates if the same travel class as mentioned on your original ticket is available. Upgrading your ticket to Business Class is only possible by contacting us directly via Twitter, Messenger or Facebook or by telephone.
- You will not have to pay the change fee.
- You may use the full value of your original tickets for new tickets on KLM, Air France and/or Delta Air Lines.
- You will not have to pay the change fee.
You can rebook in the following ways:- Log in to My Trip and change your travel dates and/or destination yourself if:
- you have a KLM, Air France and/or Delta Air Lines ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet, or the use of a bassinet).
- We can help you rebook your journey via social media:
- If you don’t want to arrange the rebooking online or if you need assistance, contact the KLM Customer Contact Centre.
- Did you book your ticket via a travel agent? Please contact them directly to rebook.
Apply for a refund
You are entitled to a full refund of your ticket if you meet all requirements listed:- you are travelling to, from or via the above mentioned location(s) on monday 09 September 2019 up to and including Thursday 26 September 2019
- your flight was cancelled by KLM, Air France and/or Delta Air Lines, or was delayed for more than 3 hours
- you did not travel
How to request a refund- If you bought your ticket via KLM.com, a KLM ticket office or the KLM Customer Contact Centre, and your ticket number starts with 074, you can apply for a refund online in just a few steps. You can also call us, but lines may be quite busy.
- If you booked via a travel agent, please contact them directly to request a refund.
- Due to the impact of Hurricane Dorian in the Bahamas, some of our flights to, from or via Marsh Harbor, BS (MHH) may be disrupted. We are doing our very best to help you on your way again.
You can check your flight status or view your flight details in My Trip. If you have booked a flight to, from or via Marsh Harbor, BS (MHH) between Sunday 22 September 2019 and Sunday 15 December 2019, please see below rebook and refund options we can offer you. These options are only valid, if you have a ticket originally issued on or before Friday 6 September 2019.
Rebook your flightIs the departure date of your flight to, from or via any of the above mentioned destination(s) between Sunday 22 September 2019 and Sunday 15 December 2019? Then your new departure date should be no later than Saturday 21 December 2019. You can rebook your flight at the latest on Saturday 21 December 2019. Please see below options and rules:
1. Change your travel dates- You may change your travel dates of KLM, Air France and/or Delta Air Lines flights once.
- You can only change your travel dates if the same travel class as mentioned on your original ticket is available. Upgrading your ticket to Business Class is only possible by contacting us directly via Twitter, Messenger or Facebook or by telephone.
- You will not have to pay the change fee.
- You may use the full value of your original tickets for new tickets on KLM, Air France and/or Delta Air Lines.
- You will not have to pay the change fee.
You can rebook in the following ways:- Log in to My Trip and change your travel dates and/or destination yourself if:
- you have a KLM, Air France and/or Delta Air Lines ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet, or the use of a bassinet).
- We can help you rebook your journey via social media:
- If you don’t want to arrange the rebooking online or if you need assistance, contact the KLM Customer Contact Centre.
- Did you book your ticket via a travel agent? Please contact them directly to rebook.
Apply for a refund
You are entitled to a full refund of your ticket if you meet all requirements listed:- you are travelling to, from or via the above mentioned location(s) between Sunday 22 September 2019 and Sunday 15 December 2019
- your flight was cancelled by KLM, Air France and/or Delta Air Lines, or was delayed for more than 3 hours
- you did not travel
How to request a refund- If you bought your ticket via KLM.com, a KLM ticket office or the KLM Customer Contact Centre, and your ticket number starts with 074, you can apply for a refund online in just a few steps. You can also call us, but lines may be quite busy.
- If you booked via a travel agent, please contact them directly to request a refund.
- Due to the impact of Hurricane Dorian in the Bahamas, some of our flights may be disrupted. We are doing our very best to help you on your way again.
You can check your flight status or view your flight details in My Trip. If you have booked a flight to, from or via below-listed destinations between Sunday 1 September 2019 and Saturday 21 September 2019, please see below rebook and refund options we can offer you. These options are only valid, if you have a ticket originally issued on or before Sunday 1 September 2019.
- Georgetown, BS (GGT),
- Marsh Harbor, BS (MHH)
- Nassau, BS (NAS)
Rebook your flightIs the departure date of your flight to, from or via any of the above mentioned destination(s) between Sunday 1 September 2019 and Saturday 21 September 2019? Then your new departure date should be no later than Saturday 5 October 2019. You can rebook your flight at the latest on Saturday 5 October 2019. Please see below options and rules:
1. Change your travel dates- You may change your travel dates of KLM, Air France and/or Delta Air Lines flights once.
- You can only change your travel dates if the same travel class as mentioned on your original ticket is available. Upgrading your ticket to Business Class is only possible by contacting us directly via Twitter, Messenger or Facebook or by telephone.
- You will not have to pay the change fee.
- You may use the full value of your original tickets for new tickets on KLM, Air France and/or Delta Air Lines.
- You will not have to pay the change fee.
You can rebook in the following ways:- Log in to My Trip and change your travel dates and/or destination yourself if:
- you have a KLM, Air France and/or Delta Air Lines ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet, or the use of a bassinet).
- We can help you rebook your journey via social media:
- If you don’t want to arrange the rebooking online or if you need assistance, contact the KLM Customer Contact Centre.
- Did you book your ticket via a travel agent? Please contact them directly to rebook.
Apply for a refund
You are entitled to a full refund of your ticket if you meet all requirements listed:- you are travelling to, from or via the above mentioned location(s) on 1 September 2019 and Saturday 21 September 2019
- your flight was cancelled by KLM, Air France and/or Delta Air Lines, or was delayed for more than 3 hours
- you did not travel
How to request a refund- If you bought your ticket via KLM.com, a KLM ticket office or the KLM Customer Contact Centre, and your ticket number starts with 074, you can apply for a refund online in just a few steps. You can also call us, but lines may be quite busy.
- If you booked via a travel agent, please contact them directly to request a refund.
Due to the current situation in Hong Kong, some of our flights to, from or via Hong Kong International Airport may be disrupted. We strongly advise you to arrive at the airport 3 hours prior to scheduled departure. If possible, please check in at the MTR in-town check-in offices in Kowloon and Hong Kong. The MTR in-town check-in offices are open from 05:30-20:50, the airport check-in counter "D" opens at 09:20.
Please note that it is currently not possible to purchase KLM tickets at a ticket office at Hong Kong International Airport. You can purchase your tickets online via KLM.com.
We are closely monitoring the situation and we are doing our very best to help you on your way again. For the latest updates, please see the website of Hong Kong International Airport.
- Your safety is our first priority. At all times, we closely follow all changes in the airspace so that we can ensure the safety of the routes flown. Because of the recent incident with a drone, our aircraft will not fly over the Strait of Hormuz for the time being. This is a precautionary measure.
Due to runway maintenance, Linate Airport will be closed from 27 July 2019 to 27 October 2019. Because of this, all our flights to, from or via Linate Airport on these dates are cancelled. We apologise for the inconvenience. Our flights to, from or via Milan Malpensa Airport are unaffected. But we would like to advise you to come to Milan Malpensa Airport earlier because it may be busier than normal, due to the closing of Linate airport.
We’re here for you 24/7 to help you with any questions or requests. Please call the KLM Customer Contact Centre via +39 02 38594998 or contact us through social media.
A causa della manutenzione delle piste, l'aeroporto di Linate rimarrà chiuso dal 27 luglio 2019 al 27 ottobre 2019. Per questo motivo, tutti i nostri voli da, o via Linate, in queste date sono cancellati. Ci scusiamo per l'inconveniente. I nostri voli per, da o via l'aeroporto di Milano Malpensa non subiscono variazioni. Si consiglia di recarsi con buon anticipo all'aeroporto di Milano Malpensa perché, a causa della chiusura dell'aeroporto di Linate, potrebbe risultare più affollato del normale.
Per ulteriori informazioni e assistenza, può contattare il Centro servizi di KLM al numero: +39 02 38594998, 24 ore su 24, 7 giorni su 7 o contattarci tramite i social media.
