Latest flight information: coronavirus
What you can do yourself
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Choose a new flight for my existing booking or cancel my flight >
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Request a full cash refund or a refund in form of a travel voucher >
- ✈ View up-to-date flights from Amsterdam >
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Check which destinations we currently fly to >
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Since the outbreak of the coronavirus, we’ve been closely monitoring the situation. Of course, we’re doing everything possible to assist you with your upcoming travel plans but waiting times at the KLM Customer Contact Centre might be long. We highly recommend making use of the self-service options to change your flight or request a refund. Did you book your ticket via a travel agent? Please contact them directly for more information.
At this time, we’re gradually resuming some of our flights. Are you planning your next holiday, but worried about having to cancel your trip? To take away your concerns, we’re offering guaranteed flexible rebooking options. Book your upcoming KLM flight now and change your booking at no extra cost.
For detailed information and conditions, please review the rebook and refund policies below.
Global rebook and refund policies
Around the world, various measures have been or are being taken by local authorities to prevent the spread of the coronavirus. Unfortunately, this means that we had to adjust our flight schedules. Therefore, we’re offering several rebooking and refund possibilities. Please see below the options we can offer you.
Please note that separate policies are in place for Colombia, Brazil, Argentina and Chile, which you can find on this page. Next to that, different policies are in place for KLM Package Deals , KLM Flight Bundle , and Flying Blue reward tickets .
Was your flight cancelled by the airline?
Different policies are in place, depending on when your flight was cancelled by the airline. Not sure when your flight was cancelled? Please check the date on which you received our e-mail informing you about the cancellation.
You can change your booking until 30 June 2021, but it would be especially helpful to us if you would do so before your original travel date.
1. Rebook your flight
Change your travel dates
- You may change your travel dates without having to pay the change fee.
- Is your new travel date before or on 30 November 2020? If you book your ticket before or on 31 October 2020, you can change your travel dates if the same travel class (either Economy Class or Business Class) as mentioned on your original ticket is available.
- If your new travel date is on or after 1 December 2020, you can change your travel dates if the same booking class as mentioned in your original ticket is available. However, a fare difference might still apply.
Change your destination
- You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways.
- You will not have to pay the change fee.
Log in to My Trip and change your travel dates or destination yourself if:- you have a KLM, Air France or Delta Air Lines ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).
Did you book your ticket via a travel agent? Please contact them directly to rebook your flight.
2. Request a refund in the form of a travel voucher
If you choose to postpone your trip, we will provide you with a refund in the form of a travel voucher.
- Your travel voucher is valid to use until 31 December 2021 and can be used on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways flights.
- You can use your voucher to book a flight that takes place after the expiry date of the voucher.
- If your new ticket price is higher than that of your original ticket, you’ll profit from a bonus up to 15% of the original ticket price to cover a part of the price difference. Is the new ticket price lower? Then the residual value will be calculated without a bonus.
- This increased value only applies if you use the voucher as a payment method from 16 June 2020 up to and including 31 October 2020, and your new outbound flight is before 15 June 2021.
- If the amount of your voucher is greater than the price of your new booking, you'll receive another voucher for the remaining balance. This new voucher will not have an increase in value and is refundable after 12 months.
- If your flight has been cancelled by the airline, your travel voucher is refundable after 1 year from the date of issue.
Check the calculation example and flowchart to see how the increase in the value of your travel voucher works.
How to request a travel voucher
- Request a refund in the form of a travel voucher online .
- Due to the high volume of requests, it can take multiple weeks to process your request and send you the travel voucher via e-mail. We prioritise based on travel dates.
- Please note that your entire booking will be cancelled once we’ve issued your travel voucher.
Did you book your ticket via a travel agent? Please contact them directly to request information on refund options.
How to use a travel voucher
From 16 June 2020, you can use an unlimited number of vouchers as a payment method during online checkout to purchase a new ticket and/or extra options. You will not have to pay a booking fee. Before 16 June 2020, you can use up to 2 vouchers per booking.3. Request a cash refund
If your flight was cancelled by the airline, you can request a cash refund or a voucher. Note, though, that the travel voucher could be worth op to 15% more if you use it between 16 June and 31 October 2020, and your new scheduled departure date is before 15 June 2021.
Request a full cash refund or a refund in form of a travel voucher>
If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.
Is your flight not cancelled, but have you decided to postpone your trip?
Different policies are in place, depending on when you booked your flight and what your scheduled departure date was. Not sure when you booked your flight? Check the date on which you received the confirmation e-mail after booking your flight.
If your flight has not been cancelled by the airline, you can only change your booking before the scheduled departure of your flight.
1. Rebook your flight
Change your travel dates
- You may change your travel dates without having to pay the change fee.
- Is your new travel date before or on 30 November 2020? If you book your ticket before or on 31 October 2020, you can change your travel dates if the same travel class (either Economy Class or Business Class) as mentioned on your original ticket is available.
- If your new travel date is on or after 1 December 2020, you can change your travel dates if the same booking class as mentioned in your original ticket is available. However, a fare difference might still apply.
Change your destination
- You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways.
- You will not have to pay the change fee.
Log in to My Trip and change your travel dates or destination yourself if:- you have a KLM, Air France or Delta Air Lines ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).
Did you book your ticket via a travel agent? Please contact them directly to rebook your flight.
2. Request a refund in the form of a travel voucher
If you choose to postpone your trip, we will provide you with a refund in the form of a travel voucher.
- Your travel voucher is valid to use until 31 December 2021 and can be used on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways flights.
- You can use your voucher to book a flight that takes place after the expiry date of the voucher.
- If your new ticket price is higher than that of your original ticket, you’ll profit from a bonus up to 15% of the original ticket price to cover a part of the price difference. Is the new ticket price lower? Then the residual value will be calculated without a bonus.
- This increased value only applies if you use the voucher as a payment method from 16 June 2020 up to and including 31 October 2020, and your new outbound flight is before 15 June 2021.
- If the amount of your voucher is greater than the price of your new booking, you'll receive another voucher for the remaining balance. This new voucher will not have an increase in value and is refundable after 12 months.
- If you’ve requested a voucher while your flight was not cancelled by the airline, the travel voucher is non-refundable.
Check the calculation example and flowchart to see how the increase in the value of your travel voucher works.
How to request a travel voucher
- Request a refund in the form of a travel voucher online .
- Due to the high volume of requests, it can take multiple weeks to process your request and send you the travel voucher via e-mail. We prioritise based on travel dates.
- Please note that your entire booking will be cancelled once we’ve issued your travel voucher.
Did you book your ticket via a travel agent? Please contact them directly to request information on refund options.
How to use a travel voucher
From 16 June 2020, you can use an unlimited number of vouchers as a payment method during online checkout to purchase a new ticket and/or extra options. You will not have to pay a booking fee. Before 16 June 2020, you can use up to 2 vouchers per booking.If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.
1. Rebook your flight Change your travel dates
- You may change your travel dates without having to pay the change fee, as described in your ticket conditions.
- You can change your travel dates if the same booking class is available. However, a fare difference might still apply.
Change your destination
- You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways.
- You will not have to pay the change fee.
Log in to My Trip and change your travel dates or destination yourself if:- you have a KLM, Air France or Delta Air Lines ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).
Did you book your ticket via a travel agent? Please contact them directly to rebook your flight.
2. Request a refund
If you choose to postpone your trip, check your ticket conditions to see if you’re entitled to a refund. You can find these conditions in the confirmation e-mail you received after booking your flight.
If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.
1. Rebook your flight
Change your travel dates
- You may change your travel dates without having to pay the change fee, as described in your ticket conditions.
- You can change your travel dates if the same booking class is available. However, a fare difference might still apply.
Change your destination
- You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways flights.
- You will not have to pay the change fee.
Log in to My Trip and change your travel dates or destination yourself if:- you have a KLM, Air France or Delta Air Lines ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).
Did you book your ticket via a travel agent? Please contact them directly to rebook your flight.
2. Request a refund
If you choose to postpone your trip, check your ticket conditions to see if you’re entitled to a refund. You can find these conditions in the confirmation e-mail you received after booking your flight.
If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.
Exceptions on the global policies
For Colombia, Brazil, Argentina and Chile, separate rebook and refund policies are in place.Because of the outbreak of the coronavirus, we had to reduce our flight activity. You can view your flight details in My Trip. If you have purchased your ticket in Colombia, please see below rebook and voucher options we can offer you. Unfortunately, a cash refund is not possible for tickets bought in Colombia.
Flights booked before or on 21 April 2020
Did you purchase your ticket in Colombia before or on 21 April 2020, and with a scheduled departure before or on 31 August 2020? If you want to cancel your flight or if it has been cancelled by the airline, please see below rebooking and voucher options we can offer you. You can change your booking until 30 June 2021, but it would be especially helpful to us if you would do so before your original travel date.
1. Rebook your flight
Change your travel dates
- You may change your travel dates without having to pay the change fee.
- Is your new travel date before or on 30 November 2020? If you book your ticket before or on 31 October 2020, you can change your travel dates if the same travel class (either Economy Class or Business Class) as mentioned on your original ticket is available.
- If your new travel date is on or after 1 December 2020, you can change your travel dates if the same booking class as mentioned in your original ticket is available. However, a fare difference might still apply.
Change your destination
- You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways flights.
- You will not have to pay the change fee.
Log in to My Trip and change your travel dates or destination yourself if:- you have a KLM, Air France or Delta Air Lines ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).
Did you book your ticket via a travel agent? Please contact them directly to rebook your flight. If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.
2. Request a travel voucher
If you prefer to postpone your travel plans, you can choose to request a refund in the form of a travel voucher.
- Your travel voucher is valid to use until 31 December 2021 and can be used on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways flights.
- You can use your voucher to book a flight that takes place after the expiry date of the voucher.
- If your new ticket price is higher than that of your original ticket, you’ll profit from a bonus up to 15% of the original ticket price to cover a part of the price difference. Is the new ticket price lower? Then the residual value will be calculated without a bonus.
- This increased value only applies if you use the voucher as a payment method from 16 June 2020 up to and including 31 October 2020, and your new outbound flight is before 15 June 2021.
- If the amount of your voucher is greater than the price of your new booking, you'll receive another voucher for the remaining balance. This new voucher will not have an increase in value and is refundable after 12 months.
- If your flight has been cancelled by the airline, your travel voucher is refundable after 1 year from the date of issue. If you’ve requested a voucher while your flight was not cancelled by the airline, the travel voucher is non-refundable.
Check the calculation example and flowchart to see how the increase in the value of your travel voucher works.
How to request a travel voucher
- Request a refund in the form of a travel voucher online.
- Due to the high volume of requests, it can take multiple weeks to process your request and send you the travel voucher via e-mail. We prioritise based on travel dates.
- Please note that your entire booking will be cancelled once we’ve issued your travel voucher.
If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.
Flights booked on or after 22 April 2020
Did you purchase your ticket in Colombia on or after 22 April 2020? If you want to change your flight or if it has been cancelled by the airline, please see below rebooking and voucher options we can offer you.
Has your flight been cancelled by the airline?
You can change your booking until 30 June 2021, but it would be especially helpful to us if you would do so before your original travel date.
1. Rebook your flight
Change your travel dates
- You may change your travel dates without having to pay the change fee.
- Is your new travel date before or on 30 November 2020? If you book your ticket before or on 31 October 2020, you can change your travel dates if the same travel class (either Economy Class or Business Class) as mentioned on your original ticket is available.
- If your new travel date is on or after 1 December 2020, you can change your travel dates if the same booking class as mentioned in your original ticket is available. However, a fare difference might still apply.
Change your destination
- You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways flights.
- You will not have to pay the change fee.
Log in to My Trip and change your travel dates or destination yourself if:- you have a KLM, Air France or Delta Air Lines ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).
Did you book your ticket via a travel agent? Please contact them directly to rebook your flight. If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.
2. Request a travel voucher
If you prefer to postpone your travel plans, you can choose to request a refund in the form of a travel voucher.
- Your travel voucher is valid to use until 31 December 2021 and can be used on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways flights.
- You can use your voucher to book a flight that takes place after the expiry date of the voucher.
- If your new ticket price is higher than that of your original ticket, you’ll profit from a bonus up to 15% of the original ticket price to cover a part of the price difference. Is the new ticket price lower? Then the residual value will be calculated without a bonus.
- This increased value only applies if you use the voucher as a payment method from 16 June 2020 up to and including 31 October 2020, and your new outbound flight is before 15 June 2021.
- If the amount of your voucher is greater than the price of your new booking, you'll receive another voucher for the remaining balance. This new voucher will not have an increase in value and is refundable after 12 months.
- If your flight has been cancelled by the airline, your travel voucher is refundable after 1 year from the date of issue.
Check the calculation example and flowchart to see how the increase in the value of your travel voucher works.
How to request a travel voucher
- Request a refund in the form of a travel voucher online.
- Due to the high volume of requests, it can take multiple weeks to process your request and send you the travel voucher via e-mail. We prioritise based on travel dates.
- Please note that your entire booking will be cancelled once we’ve issued your travel voucher.
If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.
Want to postpone your trip?
If your flight has not been cancelled by the airline, you can only change your booking before the scheduled departure of your flight.
1. Rebook your flight
Change your travel dates
- You may change your travel dates without having to pay the change fee, as described in your ticket conditions.
- You can change your travel dates if the same booking class is available. However, a fare difference might still apply.
Change your destination
- You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways flights.
- You will not have to pay the change fee, as described in your ticket conditions.
If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual. Did you book your ticket via a travel agent? Please contact them directly to rebook your flight.
How to rebook
Log in to My Trip and change your travel dates or destination yourself if:
- you have a KLM, Air France or Delta Air Lines ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).
Did you book your ticket via a travel agent? Please contact them directly to rebook your flight. If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.
Because of the outbreak of the coronavirus, we had to reduce our flight activity. You can view your flight details in My Trip. If you have purchased your ticket in Brazil, please see below rebook, refund and voucher options we can offer you.
Flights booked before or on 21 April 2020
Did you purchase your ticket in Brazil before or on 21 April 2020, and with a scheduled departure before or on 31 August 2020? If you want to cancel your flight or if it has been cancelled by the airline, please see below rebooking and voucher options we can offer you. You can change your booking until 30 June 2021, but it would be especially helpful to us if you would do so before your original travel date.
1. Rebook your flight
Change your travel dates
- You may change your travel dates without having to pay the change fee.
- Is your new travel date before or on 30 November 2020? If you book your ticket before or on 31 October 2020, you can change your travel dates if the same travel class (either Economy Class or Business Class) as mentioned on your original ticket is available.
- If your new travel date is on or after 1 December 2020, you can change your travel dates if the same booking class as mentioned in your original ticket is available. However, a fare difference might apply.
Change your destination
- You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways flights.
- You will not have to pay the change fee.
Log in to My Trip and change your travel dates or destination yourself if:- you have a KLM, Air France or Delta Air Lines ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).
Did you book your ticket via a travel agent? Please contact them directly to rebook your flight. If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.
2. Apply for a refund
You are entitled to a full refund of your ticket if your flight was cancelled by the airline, or was delayed for more than 3 hours. However, if you booked a non-refundable ticket, it’s not possible to get a cash refund.
How to request a refund
If you bought your ticket via KLM.com, a KLM ticket office or the KLM Customer Contact Centre, and your ticket number starts with 074, you can apply for a refund online in just a few steps.
Did you book your ticket via a travel agent? Please contact them directly to request a refund. If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.
3. Request a travel voucher
If you prefer to postpone your travel plans, you can choose to request a refund in the form of a travel voucher.
- Your travel voucher is valid to use until 31 December 2021 and can be used on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways flights.
- You can use your voucher to book a flight that takes place after the expiry date of the voucher.
- If your new ticket price is higher than that of your original ticket, you’ll profit from a bonus up to 15% of the original ticket price to cover a part of the price difference. Is the new ticket price lower? Then the residual value will be calculated without a bonus.
- This increased value only applies if you use the voucher as a payment method from 16 June 2020 up to and including 31 October 2020, and your new outbound flight is before 15 June 2021.
- If the amount of your voucher is greater than the price of your new booking, you'll receive another voucher for the remaining balance. This new voucher will not have an increase in value and is refundable after 12 months.
- If your flight has been cancelled by the airline, your travel voucher is refundable after 1 year from the date of issue. If you’ve requested a voucher while your flight was not cancelled by the airline, the travel voucher is non-refundable.
Check the calculation example and flowchart to see how the increase in the value of your travel voucher works.
How to request a travel voucher
- Request a refund in the form of a travel voucher online.
- Due to the high volume of requests, it can take multiple weeks to process your request and send you the travel voucher via e-mail. We prioritise based on travel dates.
- Please note that your entire booking will be cancelled once we’ve issued your travel voucher.
If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.
Flights booked on or after 22 April 2020
Did you purchase your ticket in Brazil on or after 22 April 2020? If you want to change your flight or if it has been cancelled by the airline, please see below rebooking and voucher options we can offer you.
Has your flight been cancelled by the airline?
You can change your booking until 30 June 2021, but it would be especially helpful to us if you would do so before your original travel date.
1. Rebook your flight
Change your travel dates
- You may change your travel dates without having to pay the change fee.
- Is your new travel date before or on 30 November 2020? If you book your ticket before or on 31 October 2020, you can change your travel dates if the same travel class (either Economy Class or Business Class) as mentioned on your original ticket is available.
- If your new travel date is on or after 1 December 2020, you can change your travel dates if the same booking class as mentioned in your original ticket is available. However, a fare difference might apply.
Change your destination
- You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways flights.
- You will not have to pay the change fee.
Log in to My Trip and change your travel dates or destination yourself if:- you have a KLM, Air France or Delta Air Lines ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).
Did you book your ticket via a travel agent? Please contact them directly to rebook your flight. If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.
2. Apply for a refund
You are entitled to a full refund of your ticket if your flight was cancelled by the airline, or was delayed for more than 3 hours. However, if you booked a non-refundable ticket, it’s not possible to get a cash refund.
How to request a refund
If you bought your ticket via KLM.com, a KLM ticket office or the KLM Customer Contact Centre, and your ticket number starts with 074, you can apply for a refund online in just a few steps.
Did you book your ticket via a travel agent? Please contact them directly to request a refund. If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.
3. Request a travel voucher
If you prefer to postpone your travel plans, you can choose to request a refund in the form of a travel voucher.
- Your travel voucher is valid to use until 31 December 2021 and can be used on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways flights.
- You can use your voucher to book a flight that takes place after the expiry date of the voucher.
- If your new ticket price is higher than that of your original ticket, you’ll profit from a bonus up to 15% of the original ticket price to cover a part of the price difference. Is the new ticket price lower? Then the residual value will be calculated without a bonus.
- This increased value only applies if you use the voucher as a payment method from 16 June 2020 up to and including 31 October 2020, and your new outbound flight is before 15 June 2021.
- If the amount of your voucher is greater than the price of your new booking, you'll receive another voucher for the remaining balance. This new voucher will not have an increase in value and is refundable after 12 months.
- If your flight has been cancelled by the airline, your travel voucher is refundable after 1 year from the date of issue. If you’ve requested a voucher while your flight was not cancelled by the airline, the travel voucher is non-refundable.
Check the calculation example and flowchart to see how the increase in the value of your travel voucher works.
How to request a travel voucher
- Request a refund in the form of a travel voucher online.
- Due to the high volume of requests, it can take multiple weeks to process your request and send you the travel voucher via e-mail. We prioritise based on travel dates.
- Please note that your entire booking will be cancelled once we’ve issued your travel voucher.
If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.
Want to postpone your trip?
If your flight has not been cancelled by the airline, you can only change your booking before the scheduled departure of your flight.
1. Rebook your flight
Change your travel dates
- You may change your travel dates without having to pay the change fee, as described in your ticket conditions.
- You can change your travel dates if the same booking class is available. However, a fare difference might still apply.
Change your destination
- You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways.
- You will not have to pay the change fee.
Log in to My Trip and change your travel dates or destination yourself if:- you have a KLM, Air France or Delta Air Lines ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).
Did you book your ticket via a travel agent? Please contact them directly to rebook your flight. If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.
Because of the outbreak of the coronavirus, we had to reduce our flight activity. You can view your flight details in My Trip. If you have purchased your ticket in Argentina, please see below rebook, refund and voucher options we can offer you.
Flights booked before or on 21 April 2020
Did you purchase your ticket in Argentina before or on 21 April 2020, and with a scheduled departure before or on 31 August 2020? If you want to cancel your flight or if it has been cancelled by the airline, please see below rebooking and voucher options we can offer you. You can change your booking until 30 June 2021, but it would be especially helpful to us if you would do so before your original travel date.
1. Rebook your flight
Change your travel dates
- You may change your travel dates without having to pay the change fee.
- Is your new travel date before or on 30 November 2020? If you book your ticket before or on 31 October 2020, you can change your travel dates if the same travel class (either Economy Class or Business Class) as mentioned on your original ticket is available.
- If your new travel date is on or after 1 December 2020, you can change your travel dates if the same booking class as mentioned in your original ticket is available. However, a fare difference might apply.
Change your destination
- You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways flights.
- You will not have to pay the change fee.
Log in to My Trip and change your travel dates or destination yourself if:- you have a KLM, Air France or Delta Air Lines ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).
Did you book your ticket via a travel agent? Please contact them directly to rebook your flight. If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.
2. Apply for a refund
You are entitled to a full refund of your ticket if your flight was cancelled by the airline, or was delayed for more than 3 hours. However, if you booked a non-refundable ticket, it’s not possible to get a cash refund.
How to request a refund
If you bought your ticket via KLM.com, a KLM ticket office or the KLM Customer Contact Centre, and your ticket number starts with 074, you can apply for a refund online in just a few steps.
Did you book your ticket via a travel agent? Please contact them directly to request a refund. If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.
3. Request a travel voucher
If you prefer to postpone your travel plans, you can choose to request a refund in the form of a travel voucher.
- Your travel voucher is valid to use until 31 December 2021 and can be used on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways flights.
- You can use your voucher to book a flight that takes place after the expiry date of the voucher.
- If your new ticket price is higher than that of your original ticket, you’ll profit from a bonus up to 15% of the original ticket price to cover a part of the price difference. Is the new ticket price lower? Then the residual value will be calculated without a bonus.
- This increased value only applies if you use the voucher as a payment method from 16 June 2020 up to and including 31 October 2020, and your new outbound flight is before 15 June 2021.
- If the amount of your voucher is greater than the price of your new booking, you'll receive another voucher for the remaining balance. This new voucher will not have an increase in value and is refundable after 12 months.
- If your flight has been cancelled by the airline, your travel voucher is refundable after 1 year from the date of issue. If you’ve requested a voucher while your flight was not cancelled by the airline, the travel voucher is non-refundable.
Check the calculation example and flowchart to see how the increase in the value of your travel voucher works.
How to request a travel voucher
- Request a refund in the form of a travel voucher online.
- Due to the high volume of requests, it can take multiple weeks to process your request and send you the travel voucher via e-mail. We prioritise based on travel dates.
- Please note that your entire booking will be cancelled once we’ve issued your travel voucher.
If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.
Flights booked on or after 22 April 2020
Did you purchase your ticket in Argentina on or after 22 April 2020? If you want to change your flight or if it has been cancelled by the airline, please see below rebooking and voucher options we can offer you.
Has your flight been cancelled by the airline?
You can change your booking until 30 June 2021, but it would be especially helpful to us if you would do so before your original travel date.
1. Rebook your flight
Change your travel dates
- You may change your travel dates without having to pay the change fee.
- Is your new travel date before or on 30 November 2020? If you book your ticket before or on 31 October 2020, you can change your travel dates if the same travel class (either Economy Class or Business Class) as mentioned on your original ticket is available.
- If your new travel date is on or after 1 December 2020, you can change your travel dates if the same booking class as mentioned in your original ticket is available. However, a fare difference might apply.
Change your destination
- You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways flights.
- You will not have to pay the change fee.
Log in to My Trip and change your travel dates or destination yourself if:- you have a KLM, Air France or Delta Air Lines ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).
Did you book your ticket via a travel agent? Please contact them directly to rebook your flight. If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.
2. Apply for a refund
You are entitled to a full refund of your ticket if your flight was cancelled by the airline, or was delayed for more than 3 hours. However, if you booked a non-refundable ticket, it’s not possible to get a cash refund.
How to request a refund
If you bought your ticket via KLM.com, a KLM ticket office or the KLM Customer Contact Centre, and your ticket number starts with 074, you can apply for a refund online in just a few steps.
Did you book your ticket via a travel agent? Please contact them directly to request a refund. If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.
3. Request a travel voucher
If you prefer to postpone your travel plans, you can choose to request a refund in the form of a travel voucher.
- Your travel voucher is valid to use until 31 December 2021 and can be used on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways flights.
- You can use your voucher to book a flight that takes place after the expiry date of the voucher.
- If your new ticket price is higher than that of your original ticket, you’ll profit from a bonus up to 15% of the original ticket price to cover a part of the price difference. Is the new ticket price lower? Then the residual value will be calculated without a bonus.
- This increased value only applies if you use the voucher as a payment method from 16 June 2020 up to and including 31 October 2020, and your new outbound flight is before 15 June 2021.
- If the amount of your voucher is greater than the price of your new booking, you'll receive another voucher for the remaining balance. This new voucher will not have an increase in value and is refundable after 12 months.
- If your flight has been cancelled by the airline, your travel voucher is refundable after 1 year from the date of issue. If you’ve requested a voucher while your flight was not cancelled by the airline, the travel voucher is non-refundable.
Check the calculation example and flowchart to see how the increase in the value of your travel voucher works.
How to request a travel voucher
- Request a refund in the form of a travel voucher online.
- Due to the high volume of requests, it can take multiple weeks to process your request and send you the travel voucher via e-mail. We prioritise based on travel dates.
- Please note that your entire booking will be cancelled once we’ve issued your travel voucher.
If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.
Want to postpone your trip?
If your flight has not been cancelled by the airline, you can only change your booking before the scheduled departure of your flight.
1. Rebook your flight
Change your travel dates
- You may change your travel dates without having to pay the change fee, as described in your ticket conditions.
- You can change your travel dates if the same booking class is available. However, a fare difference might still apply.
Change your destination
- You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways.
- You will not have to pay the change fee.
Log in to My Trip and change your travel dates or destination yourself if:- you have a KLM, Air France or Delta Air Lines ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).
Did you book your ticket via a travel agent? Please contact them directly to rebook your flight. If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.
Because of the outbreak of the coronavirus, we had to reduce our flight activity. You can view your flight details in My Trip. If you have purchased your ticket in Chile, please see below rebook, refund and voucher options we can offer you.
Flights booked before or on 21 April 2020
Did you purchase your ticket in Chile before or on 21 April 2020, and with a scheduled departure before or on 31 August 2020? If you want to cancel your flight or if it has been cancelled by the airline, please see below rebooking and voucher options we can offer you. You can change your booking until 30 June 2021, but it would be especially helpful to us if you would do so before your original travel date.
1. Rebook your flight
Change your travel dates
- You may change your travel dates without having to pay the change fee.
- Is your new travel date before or on 30 November 2020? If you book your ticket before or on 31 October 2020, you can change your travel dates if the same travel class (either Economy Class or Business Class) as mentioned on your original ticket is available.
- If your new travel date is on or after 1 December 2020, you can change your travel dates if the same booking class as mentioned in your original ticket is available. However, a fare difference might still apply.
Change your destination
- You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways flights.
- You will not have to pay the change fee.
Log in to My Trip and change your travel dates or destination yourself if:- you have a KLM, Air France or Delta Air Lines ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).
Did you book your ticket via a travel agent? Please contact them directly to rebook your flight. If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.
2. Apply for a refund
You are entitled to a full refund of your ticket if your flight was cancelled by the airline, or was delayed for more than 3 hours. However, if you booked a non-refundable ticket, it’s not possible to get a cash refund.
How to request a refund
If you bought your ticket via KLM.com, a KLM ticket office or the KLM Customer Contact Centre, and your ticket number starts with 074, you can apply for a refund online in just a few steps.
Did you book your ticket via a travel agent? Please contact them directly to request a refund. If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.
3. Request a travel voucher
If you prefer to postpone your travel plans, you can choose to request a refund in the form of a travel voucher.
- Your travel voucher is valid to use until 31 December 2021 and can be used on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways flights.
- You can use your voucher to book a flight that takes place after the expiry date of the voucher.
- If your new ticket price is higher than that of your original ticket, you’ll profit from a bonus up to 15% of the original ticket price to cover a part of the price difference. Is the new ticket price lower? Then the residual value will be calculated without a bonus.
- This increased value only applies if you use the voucher as a payment method from 16 June 2020 up to and including 31 October 2020, and your new outbound flight is before 15 June 2021.
- If the amount of your voucher is greater than the price of your new booking, you'll receive another voucher for the remaining balance. This new voucher will not have an increase in value and is refundable after 12 months.
- If your flight has been cancelled by the airline, your travel voucher is refundable after 1 year from the date of issue. If you’ve requested a voucher while your flight was not cancelled by the airline, the travel voucher is non-refundable.
Check the calculation example and flowchart to see how the increase in the value of your travel voucher works.
How to request a travel voucher
- Request a refund in the form of a travel voucher online.
- Due to the high volume of requests, it can take multiple weeks to process your request and send you the travel voucher via e-mail. We prioritise based on travel dates.
- Please note that your entire booking will be cancelled once we’ve issued your travel voucher.
If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.
Flights booked on or after 22 April 2020
Did you purchase your ticket in Chile on or after 22 April 2020? If you want to change your flight or if it has been cancelled by the airline, please see below rebooking and voucher options we can offer you.
Has your flight been cancelled by the airline?
You can change your booking until 30 June 2021, but it would be especially helpful to us if you would do so before your original travel date.
1. Rebook your flight
Change your travel dates
- You may change your travel dates without having to pay the change fee.
- Is your new travel date before or on 30 November 2020? If you book your ticket before or on 31 October 2020, you can change your travel dates if the same travel class (either Economy Class or Business Class) as mentioned on your original ticket is available.
- If your new travel date is on or after 1 December 2020, you can change your travel dates if the same booking class as mentioned in your original ticket is available. However, a fare difference might still apply.
Change your destination
- You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways flights.
- You will not have to pay the change fee.
Log in to My Trip and change your travel dates or destination yourself if:- you have a KLM, Air France or Delta Air Lines ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).
Did you book your ticket via a travel agent? Please contact them directly to rebook your flight. If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.
2. Apply for a refund
You are entitled to a full refund of your ticket if your flight was cancelled by the airline, or was delayed for more than 3 hours. However, if you booked a non-refundable ticket, it’s not possible to get a cash refund.
How to request a refund
If you bought your ticket via KLM.com, a KLM ticket office or the KLM Customer Contact Centre, and your ticket number starts with 074, you can apply for a refund online in just a few steps.
Did you book your ticket via a travel agent? Please contact them directly to request a refund. If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.
3. Request a travel voucher
If you prefer to postpone your travel plans, you can choose to request a refund in the form of a travel voucher.
- Your travel voucher is valid to use until 31 December 2021 and can be used on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways flights.
- You can use your voucher to book a flight that takes place after the expiry date of the voucher.
- If your new ticket price is higher than that of your original ticket, you’ll profit from a bonus up to 15% of the original ticket price to cover a part of the price difference. Is the new ticket price lower? Then the residual value will be calculated without a bonus.
- This increased value only applies if you use the voucher as a payment method from 16 June 2020 up to and including 31 October 2020, and your new outbound flight is before 15 June 2021.
- If the amount of your voucher is greater than the price of your new booking, you'll receive another voucher for the remaining balance. This new voucher will not have an increase in value and is refundable after 12 months.
- If your flight has been cancelled by the airline, your travel voucher is refundable after 1 year from the date of issue. If you’ve requested a voucher while your flight was not cancelled by the airline, the travel voucher is non-refundable.
Check the calculation example and flowchart to see how the increase in the value of your travel voucher works.
How to request a travel voucher
- Request a refund in the form of a travel voucher online.
- Due to the high volume of requests, it can take multiple weeks to process your request and send you the travel voucher via e-mail. We prioritise based on travel dates.
- Please note that your entire booking will be cancelled once we’ve issued your travel voucher.
If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.
Want to postpone your trip?
If your flight has not been cancelled by the airline, you can only change your booking before the scheduled departure of your flight.
1. Rebook your flight
Change your travel dates
- You may change your travel dates without having to pay the change fee, as described in your ticket conditions.
- You can change your travel dates if the same booking class is available. However, a fare difference might still apply.
Change your destination
- You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways.
- You will not have to pay the change fee.
Log in to My Trip and change your travel dates or destination yourself if:- you have a KLM, Air France or Delta Air Lines ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).
Did you book your ticket via a travel agent? Please contact them directly to rebook your flight. If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.
Most asked questions
Want to know more about wearing face masks, changes to our services, and how to prepare for your trip?
Need our help?
If none of the above-mentioned options suits your needs or if you’re encountering problems with our self-service tools, feel free to contact us.
We’re doing what we can to get back to you as quickly as possible but can’t prevent that waiting times are long. Are you abroad and trying to get back to The Netherlands? We’re treating the questions about how to get home with the highest priority.
Please share your booking code and last name so we can help you faster, but only via private messages.
