Latest flight information

• Panama City, Florida, United States - Hindrance to and from the airport

  Due to hindrance to and from the airport in Panama City, FL (United States) between Friday 12 October 2018 and Saturday 20 October 2018, some of our flights to, from or via Panama City, FL (United States) may be disrupted. You may also experience hindrance while travelling to and from the airport. Please anticipate on extra time. We are doing our very best to help you on your way again. 
  

  
  You can check your flight status or view your flight details in My Trip. If you have booked a flight to, from or via Panama City, FL (United States)  between Friday 12 October 2018 and Wednesday 20 October 2018, please see below rebook and refund options we can offer you. These options are only valid, if you have a ticket originally issued on or before Friday 12 October 2018.

  
  Rebook your flight

  Is the departure date of your flight to, from or via any of the above mentioned destination(s) between Friday 12 October 2018 and Saturday 20 October 2018? Then your new departure date should be no later than Wednesday 24 October 2018. You can rebook your flight at the latest on Wednesday 24 October 2018. Please see below options and rules:

  1. Change your travel dates

  • You may change your travel dates of KLM, Air France and/or Delta Air Lines flights once.
  • You can only change your travel dates if the same fare type as mentioned in your original ticket is available. If you change to a higher fare type, you may need to pay the fare difference. Upgrading your ticket to Business Class is only possible by contacting us directly via social media or by telephone.
  • You will not have to pay the change fee.

  2. Change your destination
  

  • You may use the full value of your original tickets for new tickets on KLM, Air France and/or Delta Air Lines.
  • You will not have to pay the change fee.

  How to rebook
  You can rebook in the following ways:

  • Log in to My Trip and change your travel dates and/or destination yourself if:
    • you have a KLM, Air France and/or Delta Air Lines ticket,
    • your journey has not started yet,
    • you are not travelling with a baby (0-1 years),
    • you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet, or the use of a bassinet).
  • We can help you rebook your journey via social media:
    • Go to Facebook 
    • Go to Messenger 
    • Go to Twitter 
  • If you don’t want to arrange the rebooking online or if you need assistance, contact the KLM Customer Contact Centre.
  • Did you book your ticket via a travel agent? Please contact them directly to rebook.

  
  Apply for a refund
  You are entitled to a full refund of your ticket if you meet all requirements listed:

  • you are travelling to, from or via the above mentioned location(s) on between Friday 12 October 2018 and Wednesday 20 October 2018
  • your flight was cancelled by KLM, Air France and/or Delta Air Lines, or was delayed for more than 3 hours
  • you did not travel

  
  
  How to request a refund

  • If you bought your ticket via KLM.com, a KLM ticket office or the KLM Customer Contact Centre, and your ticket number starts with 074, you can apply for a refund online  in just a few steps. You can also call us, but lines may be quite busy.
  • If you booked via a travel agent, please contact them directly to request a refund.

   

• Baggage to and from the United States

  As of 30 June 2018, on flights to and from the United States, powders and powder like substances may be carried in your hand baggage, but only in small amounts not exceeding 350 ml (12 oz) per item. Larger amounts must be carried in your check-in baggage. If there are any signs of tampering, the item is not allowed in either your hand baggage or check-in baggage.
  
  You may always bring below mentioned items in your hand baggage. However, these items may be checked on signs of tampering.

  • Baby food to be consumed during the flight
  • An urn containing ashes of a deceased person, provided it meets the requirements
  • Duty free items packed in a STEB bag