General Conditions of Carriage

When you book a flight with KLM you agree to our General Conditions of Carriage for passengers and baggage.

Content

You can download the full version of the General Conditions of Carriage or read the applicable article below.

 
  • Article 1 Definitions

  • Article 2 Scope of Application

  • Article 3 Tickets

  • Article 4 Fares, Fees, Taxes and Charges

  • Article 5 Reservations

  • Article 6 Personal Data

  • Article 7 Special Assistance

  • Article 8 Check-in and Boarding

  • Article 9 Refusal and Limitation of Carriage

  • Article 10 Baggage

  • Article 11 Schedules

  • Article 12 Delays and Cancellation of Flights

  • Article 13 Denied Boarding and Downgrading

  • Article 14 Refunds

  • Article 15 Conduct Aboard Aircraft

  • Article 16 Provisions for Ancillary Service

  • Article 17 Successive Air Carriers

  • Article 18 Administrative Formalities

  • Article 19 Liability for Damage

  • Article 20 Time Limitation on Claims and Action