General Conditions of Carriage

When you book a flight with KLM you agree to our General Conditions of Carriage for passengers and baggage.
 

Content

You can download the full version of the General Conditions of Carriage  or read the applicable article below.

This version is last updated: 1 December 2019
 
  • ARTICLE 1: DEFINITIONS

  • ARTICLE 2: SCOPE OF APPLICATION

  • ARTICLE 3: TICKETS

  • ARTICLE 4: FARES, FEES, TAXES AND CHARGES

  • ARTICLE 5: RESERVATIONS

  • ARTICLE 6: PERSONAL DATA

  • ARTICLE 7: SPECIAL ASSISTANCE

  • ARTICLE 8: CHECK-IN/BOARDING

  • ARTICLE 9: REFUSAL AND LIMITATION ON CARRIAGE

  • ARTICLE 10: BAGGAGE

  • ARTICLE 11: SCHEDULES

  • ARTICLE 12: DELAYS AND CANCELLATION OF FLIGHTS

  • ARTICLE 13: DENIED BOARDING AND DOWNGRADING

  • ARTICLE 14: REFUNDS

  • ARTICLE 15: CONDUCT ABOARD THE AIRCRAFT

  • ARTICLE 16: PROVISIONS FOR ANCILLARY SERVICES

  • ARTICLE 17: SUCCESSIVE AIR CARRIERS

  • ARTICLE 18: ADMINISTRATIVE FORMALITIES

  • ARTICLE 19: LIABILITY FOR DAMAGE

  • ARTICLE 20: TIME LIMIT ON CLAIMS AND LIABILITY ACTION