Information お知らせ

from KLM Japan
 

Coronavirus (COVID-19) related information

Please click here to see Coronavirus (COVID-19) related information

 

Changes of the check-in counter at the Kansai International Airport

The Kansai International Airport South Wing, currently in operation, will be closed on September 23, 2020 for expansion work and will be replaced by the North Wing. In accordance with this change, the check-in counter for KLM flights will be changed as follows.

KLM check-in counter
(Current) Island E -> (New) Island D (From September 23)
 

Temporary closure of KIX Airside Lounge

From 9th April 2020, Business class lounge "KIX Airside Lounge" at Kansai International Airport is temporarily closed until further notice.

We apologize for any inconvenience this may cause and ask for your kind understanding.
 

Temporary opening Narita Travelounge  

Due to the closure of our regular Business Class lounge “NARITA PREMIER LOUNGE”, we temporarily offer eligible customer from the 4th of September access to the “Narita Travelounge”. This lounge is located in Terminal 1 next to gate 26. Eligible customers can enjoy one free choice of alcohol or a dessert. Our regular lounge is closed until further notice. We apologize for any inconvenience this may cause and ask for your kind understanding.
 

Temporary change of Call Center operating hours from April 8th, 2020

Operating hours from April 8th, 2020
9:00 - 18:00 (Mon.-Fri.) (08:00-19:00 till April 7th, 2020)
9:00 - 17:00 (Sat. - Sun.)(09:00-17:30 till April 7th, 2020)

We apologize for the inconveniences. Thank you for your understandings. 


KLM Royal Dutch Airlines - Tokyo :03-6634-4984
FlyingBlue - 03-6634-4986

 

Fuel surcharge

The information on the Fuel surcharge for tickets issued in Japan(Japan route): 

For the tickets issued between 1st August 2020 and 30th September 2020

For the tickets issued between 1st October 2020 and 30th November 2020

 

Complete Ban on carriage of Samsung Galaxy Note7

The U.S. Department of Transportation has issued an emergency order banning the carriage of Samsung Galaxy Note7 devices from commercial air transport. KLM will comply with this emergency order and no longer allow customers to travel with this device in any form – whether on their person, in hand baggage or as checked baggage. This ban applies to all AIR FRANCE, KLM and KLM Cityhopper flights.