Coronavirus (COVID-19) related information

Updated on 29 September 2021
 

Entry Restrictions for Passengers Traveling from Japan to the Netherlands

On 08 Sept 2021, Japan has been removed from the EU safe countries list for travel to the EU/Schengen area.

As of 16 Sept 2021, the Netherlands classifies Japan as a high-risk area.

1. Entry Restrictions

People travelling from a high risk area who have been fully vaccinated can be exempted from the EU entry ban. You may only enter the Netherlands if the purpose of your trip falls under one of the exemption categories. Read more about the EU entry ban exemption categories  

2. Proof of vaccination or negative test result  

It is necessary to present proof of COVID-19 vaccination or negative test result when traveling to the Netherlands from Japan. 

  • For Proof of COVID-19 vaccination, read more  (Dutch government website) about details.  
  • You will need to show the vaccine declaration form  together with Proof of COVID-19 vaccination.
  • For negative test result, travellers aged 12 or over must get tested no more than 48 hours (PCR test) or 24 hours (antigen test) before departure. Read more  (Dutch government website) about details. 

If you are just transit at Amsterdam: This does not apply to passengers in transit. Please check entry requirement for your destination.

3. Health declaration Form

All passengers travelling from, via or to the Netherlands need to fill out a health declaration. This form will appear while checking in: on klm.com, at the self-service kiosk, the KLM app and the check-in desk.

4. Self-isolation

You are not required to self-quarantine when you arrive in the Netherlands. 

5. Take a test (even if you have no symptoms and/or have been vaccinated)

You are advised to take a coronavirus test after arriving in the Netherlands. This applies even if you have been vaccinated.  When you have arrived from a safe country or region, do a self-test  before you meet other people or go to work or school (even if you have been vaccinated).

The above measures are subject to change at the discretion of the Government of the Netherlands depending on the future situation. Please be sure to obtain the latest information via KLM Travel Doc  before traveling.

 

Notice to all passengers arriving in Japan

Restrictions on Entry into Japan


All passengers entering Japan are required to submit a valid certificate of negative COVID-19 test result together with the Written Pledge . Sample collection for COVID-19 test must be done within 72 hours prior to departure. The 14-day self-isolation is also mandatory.

STRENGTHENED BOARDER MEASURE

As of November 30th, 2021, the entry of foreigners will be suspended for one month for the time being.(including valid VISA holders)
As of December 1st, 2021, passengers arriving in Japan from Netherland will be required to stay in accommodations designated by the quarantine office for six days after entering Japan.
As of December 1st, 2021, the 14-day self-isolation will be mandatory for all arrival passengers including vaccinated passengers and business travelers.
Those who enter Japan from "designated countries/regions for mutant strains of particular concern for border control measures" and "countries/regions designated as countries/regions for COVID-19 other than those mutant strains of particular concern for border control measures" are required to wait at a place designated by the quarantine office, and are subject to re-test on the third, sixth, and tenth days (depending on the designated countries/regions) counting from the day after entry. Those who test negative on the third, sixth and tenth days (depending on the designated country/region) will be asked to leave the accommodation secured by the quarantine office and stay at home, etc for the remainder of the 14 days after entry.
For details, please refer to the Ministry of Foreign Affairs Overseas Safety Website  

MOBILE APP INSTALLATION

At present, all entrants to Japan (including Japanese nationals) are required to install an app on their smartphones to ensure that the 14-day self-isolation period at home or other accommodation after entry into Japan is carried out. You will be required to use this app to report your isolation status and health condition on a daily basis during your self-isolation period.

You can report the test result via app. And the notification of the decision to shorten the self-isolation period will also be sent to you within the app.

Learn more about the app 


Mandatory submission of inspection certificate

If you do not have a valid COVID-19 certificate, you will be denied boarding by the direction of the Government of Japan. Customers who enter or return to Japan are requested to prepare a certificate in advance.

Valid Certificate format recommended by Japanese government   

For more details, please consult website of Japan Ministry of Health, Labourand Welfare  (in Japanese)

Effective from entry on or after March 19, 2021, all persons who return to or enter Japan from abroad, regardless of the country or region in which they are staying and nationalities must provide a negative certificate of covid-19 inspection written in Japanese or English that was conducted within 72 hours prior to departure. If you are unable to submit an inspection certificate, you will not be allowed to enter Japan based on the Quarantine Law.
(After 01July21, Nasopharyngeal* and oropharyngeal (throat)(swab/smear) becomes valid sample collection method)

The valid methods of COVID-19 inspection:

Nucleic Acid Amplification Test
- PCR (Polymerase chain reaction)
- (RT-)PCR Reverse transcription PCR (real-time (RT-)PCR,Q-PCR, Fluorescence-PCR, Multiplex-PCR)
LAMP (Loop-mediated Isothermal Amplification) (RT-LAMP)
TMA (Transcription Mediated Amplification)
TRC (Transcription Reverse-transcription Concerted reaction)
Smart Amp (Smart Amplification process)
NEAR (Nicking Enzyme Amplification Reaction)(e.g. ID-NOW)

Other
Next Generation Sequence
Quantitative Antigen Test* (CLEIA/ECLEIA)

*Not a qualitative antigen test.

The sample collection method of COVID-19 inspection


Either of the following is valid:
- Nasopharyngeal/Nasopharynx (Swab/smear)
- Rhinopharyngeal/Rhinopharynx (Swab/smear)
- (Deep throat) Saliva sample
- Nasopharyngeal* and oropharyngeal (throat)(swab/smear)
(Naso and oropharyngeal/Rhino and oropharyngeal/oro and nashopharyngeal*)
(*Nasopharyngeal/Rhinopharyngeal/Nasopharynx/Rhinopharynx)

※ Please be aware that followings are not valid for the Japanese authorities.
Testing Method:
- Antigen test/test kit
- Rapid antigen test/test kit
- Antibody test/test kit

Sample:
- Nasal (swab/smear)
- Oral (swab/smear)
- Throat (swab/smear)
- Mid Turbinate Nasal (swab/smear)
- Nose
- Gargle Water
- Mixture of sample “A” and “B”
“A”and ”B ” show all types of sample (except nasopharyngeal and oropharyngeal(swab/smear)).

Please check Requirements for Certificate of Testing for Entering Japan 

Please check valid samples and testing methods 

※Only test certificates that contain valid samples and testing methods will be considered valid.
On the PCR certificate the date of issuance of the certificate and the date and time of the sample collection (within 72 hours before departure) must be indicated.

The information listed above is subject to change. Please make sure to check the latest detailed information on the website of Japan Ministry of Health, Labour and Welfare .

※ Test center in Netherlands which provides correct COVID-19 certificate for Japan : Please click here .

In addition, you should bring a smartphone to download specific applications and provide location information as being pledged in the Written Pledge.

- Mandatory E-Questionnaire before departing to Japan

Customers departing to Japan on/after 13th December 2020 need to fill in an e-questionnaire before departure. Upon arrival in Japan there are limited possibilities to do this. Please make sure you fulfill this e-questionnaire before departure. 
More information : "Quarantine digital questionnaire EN" 

- ACCESS FROM THE AIRPORT FOR PASSENGERS ENTERING/RETURNING TO JAPAN
Currently, upon arrival in Japan from overseas, please take into account that it is not allowed to take any form of public transportation (including regular taxi). Please use private car(use airport parking), or arrange family pick-up, rent a car, reserved hired car, other exclusive transportation (Narita) in advance.

Please refer to the following websites for the details on available transportation :

From Narita airport 
From Osaka(Kansai) airport 

 

COVID-19 tests

Do you need a negative test result for travel? Visit the page below for test locations in your country of departure.
Worldwide test locations 

COVID-19 Testing before departing from Japan

TeCOT (COVID-19 Testing Center for Overseas Travelers) provides online services for overseas travelers to find and request reservations at desired medical institutions which can conduct adequate medical tests such as a PCR testing.Please see more details from their website.
TeCOT (COVID-19 Testing Center for Overseas Travelers) website 
Registered medical institution information 
See also
NARITA airport PCR Testing center website 
KANSAI airport clinic website(Japanese) 
 

Check our updated schedule and your flight status

• Please visit our schedule update to/from Japan page. 
• You can check your flight status  or view your flight details in My Trip 

Need help?

Most likely, we’ve answered your question in our overview of frequently asked questions . If you have any other questions or remarks, feel free to contact us. Details can be found at the bottom of this page. Please note that there are currently long waiting times at our Customer Contact Center.
 

General rebook policy for Coronavirus

We’re offering several rebooking and refund possibilities, please check what applies to you.

Please click here .
 

Face coverings required

Until further notice, you’re required to wear a face mask from the first boarding call until you have gone through the arrival gate at your destination to prevent the further spread of the virus. Without face covering, we cannot allow you to board. We strongly advise you to wear a mask at the rest of the airport as well. At some destinations, wearing masks is required in public areas, including the airport. At Amsterdam Airport Schiphol, passengers aged 13 and up are required to wear a mask everywhere. Make sure to check the health requirements of the airports you’re travelling to and from, and transferring in, and follow the instructions at the airport.

For more details about wearing face masks, please check the most frequently asked questions. 
 

Our health measures

As a frequent traveler with KLM, you trust us to not only take you where you need to go, but to do so safely, comfortably and responsibly. Today, as the world comes to terms with an unprecedented health scare in COVID-19 (Corona virus), these values are more important to us than ever. Therefore, we would like to share some insight into the different steps that we are taking to guarantee that our flights continue to meet and exceed the highest standards of safety and hygiene. 

Before each departure, our planes are always thoroughly cleaned and disinfected. These procedures are designed to the highest standards and include both your personal space - tray tables, seat armrests and headrests, seatbelt buckles etc. – as well as communal areas such as the galleys, carpets and lavatories.  

Once in the air, our cabin crew works diligently to keep our planes clean. The air in the cabin is continuously refreshed with outside air and our hospital-grade HEPA filters are 99.99% effective in preventing the spread of airborne bacterial and viral organisms such as COVID-19. And in the event that a passenger does begin to show symptoms, all of our flights are equipped with special Corona-kits and our crew is trained in containment measures.   

This strong focus on hygiene extends to our entire organization, including catering services. Ingredients are fresh and sourced locally, and our catering crew is also trained to meet the strictest guidelines for hygiene and safety. This short video  provides more information about hygiene at KLM.

 

Contacts

  • KLM Customer Contact Centre telephone number: 03-6634-4984
  • - Opening Hours  Monday-Friday: 09:00 - 18:00, Saturday-Sunday: 09:00 - 17:00
  • KLM Social Media
  • - Go to Facebook 
    - Go to Messenger 
    - Go to Twitter 
    - Go to LINE 

Please bear in mind that waiting times at our Customer Contact Centre are long. We are doing what we can to assist as many people as possible, as quickly as we can.  We would like to ask you to contact us only if your original travel plans were supposed to take place in the next 72 hours. If your original flight is scheduled further in the future, we would very much appreciate if you could contact us closer to this date. This way, we can help those who have the most urgent needs first.  Our apologies for the inconvenience. All of us here at KLM are truly grateful for your understanding.