Coronavirus (COVID-19) related information

Updated on 10 June 2021
 

Entry Restrictions for Passengers Traveling from Japan to the Netherlands

The Government of the Netherlands has announced that Japan will be added to the list of safe countries to enter the Netherlands as of Thursday, June 10, 2021. As a result, the following measures that were previously in place for travelers from Japan to the Netherlands will be lifted or waived after Thursday, June 10, 2021.

For more details, please refer to the Dutch government website  (English/Dutch).

1. Entry Restrictions
The entry restrictions in place for travelers from Japan to the Netherlands will be lifted on and after Thursday, June 10, 2021. From that date onward, tourists and other travelers who were previously ineligible to enter the Netherlands will be allowed to enter the country after undergoing immigration screening in the Netherlands.

2. Proof of negative test results
From Thursday, June 10, 2021 onwards, it will no longer be necessary to present proof of a negative PCR test when traveling to the Netherlands from Japan.

3. Self-isolation
Self-quarantine at home for 10 days after entry into the Netherlands, which was required for passengers from Japan, will no longer be required on/after Thursday, June 10, 2021.

The above measures are subject to change at the discretion of the Government of the Netherlands depending on the future situation, so please be sure to obtain the latest information when traveling.

There are no changes to the quarantine measures, self-isolation, required documents, and other waterfront measures to be taken by the Japanese side when returning to Japan. For more information, please refer to the website of the Ministry of Health, Labor and Welfare of Japan  or KLM Travel Doc .
 

Children traveling alone (Unaccompanied minors)

As of 1 June 2021 and up to and including 31 August 2021, we welcome unaccompanied minors (UM) aged 5 to 17 years on KLM direct flights on most of our destinations. UM travel on indirect (connecting) flights is not permitted.
UM service is mandatory for minors traveling alone between 5 and 14 years and optional between 15 and 17 years.
Minors between 15-17 years are allowed to travel on connecting flights without the UM service.
UM’s must be in possession of all (digital) entry documentation during the entire journey.

Specific procedure at arrival in Japan (Unaccompanied minors)

  • Your child must be picked-up at arrival of the flight by parent(s) (or representatives identified before departure)
  • All passengers arriving from the Netherland will be required to go through a 3-day quarantine in a location designated by the Quarantine Office. On the 3rd day, if your child is tested negative, he/she can then proceed to the 14-day self-isolation.
  • Your child will be escorted by our staff from aircraft all along the arrival process to the bus that transports your child – among other customers - to the hotel designated by the Quarantine.(the bus is parked at the arrival level.)
  • Our staff with your child will meet you at the exit of the customs before letting your child on the bus.
  • You are not allowed to get on the bus, however can follow the bus with your own car, or reach the hotel by your own means.
  • Once arrived at the hotel, you can stay in the same room with your child during the whole quarantine period, consequently the same quarantine rules apply for you.
  • You are not allowed to take any form of public transportation (including regular taxi) until the end of 14-day self-isolation.
 

Notice to all passengers arriving in Japan

Restrictions on Entry into Japan


All passengers entering Japan are required to submit a COVID-19 test negative certificate with valid format issued within 72 hours prior to departure, together with  the Written Pledge  . The 14-day self-isolation is also mandatory.

If you do not have a valid COVID-19 certificate, you will be denied boarding by the direction of the Government of Japan. Customers who enter or return to Japan are requested to prepare a certificate in advance.
Valid Certificate format  

The Japanese government has designated some countries and regions as regions affected by COVID-19 variants (including the Netherland). Extra measures are in place for entries from those countries. For detailed information please refer to the  Ministry of Foreign Affairs page. 

If you are arriving from those countries, on entering Japan, you will be required to go through a 3-day quarantine in a location designated by the Quarantine Office. On the 3rd day, if you are tested negative, you can then proceed to the 14-day self-isolation.

For more details, please consult website of Japan Ministry of Health, Labourand Welfare  (in Japanese)

Mandatory submission of inspection certificate

Effective from entry on or after March 19, 2021, all persons who return to or enter Japan from abroad, regardless of the country or region in which they are staying and nationalities must provide a negative certificate of covid-19 inspection written in Japanese or English that was conducted within 72 hours prior to departure. If you are unable to submit an inspection certificate, you will not be allowed to enter Japan based on the Quarantine Law.

The valid methods of COVID-19 inspection:

Nucleic Acid Amplification Test
- real time  RT-PCR  (real time Reverse transcription PCR)
LAMP  (Loop-mediated Isothermal Amplification)
TMA  (Transcription Mediated Amplification)
TRC  (Transcription Reverse-transcription Concerted reaction)
Smart Amp  (Smart Amplification process)
NEAR  (Nicking Enzyme Amplification Reaction)

Other
Next Generation Sequence
Quantitative Antigen Test* (CLEIA)
*Not a qualitative antigen test.

The sample collection method of COVID-19 inspection


Either of the following is valid:
-Nasopharyngeal Swab
-Saliva

※ Please be aware that a mixture of two samples, "Nasopharyngeal (deep nose) and oropharyngeal swab (throat)", is not valid for the Japanese authorities.

Please check Requirements for Certificate of Testing for Entering Japan 

※Only test certificates that contain valid samples and testing methods will be considered valid.
On the PCR certificate the date of issuance of the certificate and the date and time of the sample collection (within 72 hours before departure) must be indicated.

※KLM Health Service does not provide Covid-19 tests that meet requirements by the Japanese government.

※ Test center in Netherlands which provides correct COVID-19 certificate for Japan :
Please click here .

The submission of sign the written pledge when entering Japan

From January 14, 2021, all Japanese nationals and foreign nationals with status of residence are newly required to pledge to provide the location data to the health centers or other institutions if requested. They are required to sign the Written Pledge when entering Japan. In case of violation, they may be subject to detention under Quarantine Act.
See more information from the Ministry of Foreign Affairs in Japan 
The Written Pledge 

In addition, you should bring a smartphone to download specific applications and provide location information as being pledged in the Written Pledge.

- Mandatory E-Questionnaire before departing to Japan
Customers departing to Japan on/after 13th December 2020 need to fill in an e-questionnaire before departure. Upon arrival in Japan there are limited possibilities to do this. Please make sure you fulfill this e-questionnaire before departure. 
More information : "Quarantine digital questionnaire EN" 

- ACCESS FROM THE AIRPORT FOR PASSENGERS ENTERING/RETURNING TO JAPAN
Currently, upon arrival in Japan from overseas, please take into account that it is not allowed to take any form of public transportation (including regular taxi). Please use private car(use airport parking), or arrange family pick-up, rent a car, reserved hired car, other exclusive transportation (Narita) in advance.

Please refer to the following websites for the details on available transportation :

From Narita airport 
From Osaka(Kansai) airport 

 

COVID-19 tests

Do you need a negative test result for travel? Visit the page below for test locations in your country of departure.
Worldwide test locations 

COVID-19 Testing before departing from Japan

TeCOT (COVID-19 Testing Center for Overseas Travelers) provides online services for overseas travelers to find and request reservations at desired medical institutions which can conduct adequate medical tests such as a PCR testing.Please see more details from their website.
TeCOT (COVID-19 Testing Center for Overseas Travelers) website 
Registered medical institution information 
See also
NARITA airport PCR Testing center website 
KANSAI airport clinic website(Japanese) 
 

Check our updated schedule and your flight status

• Please visit our schedule update to/from Japan page. 
• You can check your flight status  or view your flight details in My Trip 

Need help?

Most likely, we’ve answered your question in our overview of frequently asked questions . If you have any other questions or remarks, feel free to contact us. Details can be found at the bottom of this page. Please note that there are currently long waiting times at our Customer Contact Center.
 

General rebook policy for Coronavirus

We’re offering several rebooking and refund possibilities, please check what applies to you.

Please click here .
 

Face coverings required

Until further notice, you’re required to wear a face mask from the first boarding call until you have gone through the arrival gate at your destination to prevent the further spread of the virus. Without face covering, we cannot allow you to board. We strongly advise you to wear a mask at the rest of the airport as well. At some destinations, wearing masks is required in public areas, including the airport. At Amsterdam Airport Schiphol, passengers aged 13 and up are required to wear a mask everywhere. Make sure to check the health requirements of the airports you’re travelling to and from, and transferring in, and follow the instructions at the airport.

For more details about wearing face masks, please check the most frequently asked questions. 
 

Our health measures

As a frequent traveler with KLM, you trust us to not only take you where you need to go, but to do so safely, comfortably and responsibly. Today, as the world comes to terms with an unprecedented health scare in COVID-19 (Corona virus), these values are more important to us than ever. Therefore, we would like to share some insight into the different steps that we are taking to guarantee that our flights continue to meet and exceed the highest standards of safety and hygiene. 

Before each departure, our planes are always thoroughly cleaned and disinfected. These procedures are designed to the highest standards and include both your personal space - tray tables, seat armrests and headrests, seatbelt buckles etc. – as well as communal areas such as the galleys, carpets and lavatories.  

Once in the air, our cabin crew works diligently to keep our planes clean. The air in the cabin is continuously refreshed with outside air and our hospital-grade HEPA filters are 99.99% effective in preventing the spread of airborne bacterial and viral organisms such as COVID-19. And in the event that a passenger does begin to show symptoms, all of our flights are equipped with special Corona-kits and our crew is trained in containment measures.   

This strong focus on hygiene extends to our entire organization, including catering services. Ingredients are fresh and sourced locally, and our catering crew is also trained to meet the strictest guidelines for hygiene and safety. This short video  provides more information about hygiene at KLM.

 

Contacts

  • KLM Customer Contact Centre telephone number: 03-6634-4984
  • - Opening Hours  Monday-Friday: 09:00 - 18:00, Saturday-Sunday: 09:00 - 17:00
  • KLM Social Media
  • - Go to Facebook 
    - Go to Messenger 
    - Go to Twitter 
    - Go to LINE 

Please bear in mind that waiting times at our Customer Contact Centre are long. We are doing what we can to assist as many people as possible, as quickly as we can.  We would like to ask you to contact us only if your original travel plans were supposed to take place in the next 72 hours. If your original flight is scheduled further in the future, we would very much appreciate if you could contact us closer to this date. This way, we can help those who have the most urgent needs first.  Our apologies for the inconvenience. All of us here at KLM are truly grateful for your understanding.