Information お知らせ

from KLM Japan

燃油サーチャージ Fuel Surcharge

日本国内で発券される日本発着KLMオランダ航空便の 燃油サーチャージの情報はこちらから:

The information on the Fuel surcharge for tickets issued in Japan (Japan route):
For the tickets issued between Jun 1st, 2018 and July 31th, 2018
For the tickets issued between August 1st,2018 and September 1st,2018

Flight disruptions due to typhoon “ShanShan” / 台風13号によるフライトの遅延・欠航について


<アムステルダム-成田 KL861便 14:40発 08:40着(翌日)>
8月7日発 KL861便 : 欠航
8月8日発 KL861便 : 20:30発 14:30着(9日)

<成田-アムステルダム KL862便 10:30発 15:10着>
8月8日発 KL862便 : 欠航
8月9日発 KL862便 : 16:20発 21:00着

Due to typhoon “ShanShan”, flights to/from Tokyo on 08,09AUG are delayed or cancelled.
We apologize for the inconvenience caused by circumstances beyond our control.
<Amsterdam-Tokyo KL861 Departure 14:40 Arrival 08:40(Next day)>
07August  KL861 : Cancelled
08August  KL861 : Departure 20:30 Arrival 14:30(9th)

<Tokyo-Amsterdam KL862 Departure 10:30 Arrival 15:10(Same day)>
08August  KL862 : Cancelled
09August  KL862 : Departure 16:20 Arrival 21:00 (9th)

成田空港ラウンジの変更について / Change of lounge at Narita Airport


2017年5月16日(火)より、成田空港発KLMオランダ航空のお客様(ラウンジご利用対象者様)がご利用いただける「デルタ・スカイクラブ」ラウンジは 第1旅客ターミナル 第2サテライト4階に変更となりました。なお、ラウンジ内でご提供しておりますサービスに変更はございません。

Change of lounge at Tokyo, Narita Airport

As from 16th of May, 2017 Delta Sky Club Lounge at Tokyo Narita Airport for our passengers who are entitled to use is changed to Ternminal1 Satellite 2 Level 4F.

アムステルダム・スキポール空港をご利用のお客様へ/Important travel information – Amsterdam Airport Schiphol

大切なお知らせ - アムステルダム・スキポール空港をご利用のお客様へ


Important travel information – Amsterdam Airport Schiphol

Important notice for all travelers departing from Amsterdam: we ask you to be present at Schiphol Airport 3 hours prior to departure for all destinations (Europe and intercontinental). This is due to capacity constraints and waiting times at the security of Schiphol Airport.

関西空港出発便をご利用になるお客様へ To passengers departing from Kansai Airport


Under instructions of the Japanese Ministry of Land, Infrastructure, Transport and Tourism, airport security checks have been enhanced to ensure flight safety, resulting in long wait times and congestion at security checkpoints. It is recommended to arrive at the airport 3 hours before departure and proceed to security screening as soon as possible after check-in. Boarding gate will be closed at 15 minutes prior to departure time.  We would appreciate your understanding and cooperation.

サムスン電子社製ギャラクシーノート7持込禁止について Complete Ban on carriage of Samsung Galaxy Note7

KLMオランダ航空は、SAMSUNG(サムスン電子)社製Galaxy Note7(ギャラクシーノート7)による事故報告並びにFAA(アメリカ連邦航空局)による指示に基づき、当該機器に関して、お客様に以下の通りお願い申し上げます。

The U.S. Department of Transportation has issued an emergency order banning the carriage of Samsung Galaxy Note7 devices from commercial air transport. KLM will comply with this emergency order and no longer allow customers to travel with this device in any form – whether on their person, in hand baggage or as checked baggage. This ban applies to all AIR FRANCE, KLM and KLM Cityhopper flights.

機内持ち込みおよび受託手荷物の制限について Prohibited items in cabin and checked baggage


To ensure the safety, Air France KLM  no longer accepts any lithium battery operated self-balancing devices or personal movement devices, such as hoverboards, airboards, oxboards, e-skates, waveboards, u-runners, on board its aircraft. These items are prohibited as both carry-on and checked baggage.