COVID-19: ADJUSTING YOUR TRAVEL

 

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Due to the spread of coronavirus around the world, the arrival of flights from Seoul to the Netherlands is restricted. Thus KLM has cancelled its operation of the flight KL856 (from Seoul to Amsterdam) from 13th March to 2nd April 2020. In the meanwhile, KL 855 (from Amsterdam to Seoul) will be operated, 3 flights a week. (For KL856 flights, before booking please check the travel and entry restrictions of each country for the passengers departing from Korea at the following link; Travel news by IATA .

FlightRouteDate Of Flight Operation*
KL855Amsterdam - SeoulMarch: 29, 31
April: 3,5,7,10,12,14,17,19,21,24,26,28
May: 1
KL856Seoul - AmsterdamMarch: 28
April: 1,3,6,8,10,13,15,17,20,22,24,27,29
May: 1
KL201 (Korean Air codeshare)Amsterdam - SeoulNo operation till 30th of April
KL200 (Korean Air codeshare)Seoul - AmsterdamNo operation till 30th of April
*The above flight operation dates are subject to change without notice.
 

1. Check your flight status

• Please read the latest updates, all details on booking flexibility.
• You can check your flight status or view your flight details in My Trip .
Currently the cancelled flight KL856 (from Seoul to Amsterdam) can be displayed as normal operation even though it will not be operated. Flight cancellations will be carried out sequentially in our reservation system and we are very sorry for the inconvenience.

Need help? Most likely, we’ve answered your question in our overview of frequently asked questions. If you have any other questions or remarks, feel free to contact us. Details can be found at the bottom of this page. Please note that there are currently long waiting times at our Customer Contact Centre.
 
 

2. Rebook policy Coronavirus

Rebook your flight

Is the departure date of your flight to, from or via Seoul until Thursday 30 April 2020? Then your new departure date should be no later than Sunday 31 May 2020. You can rebook your flight at the latest on Thursday 30 April 2020. Please see below options and rules:

1. Change your travel dates o You may change your travel dates of KLM, Air France and/or Delta Air Lines flights once. o You can only change your travel dates if the same travel class as mentioned on your original ticket is available. Upgrading your ticket to Business Class is only possible by contacting us directly via Twitter, Messenger or Facebook or by telephone. o You will not have to pay the change fee.

2. Change your destination  o You may use the full value of your original tickets for new tickets on KLM, Air France and/or Delta Air Lines. o You will not have to pay the change fee.

How to rebook 
You can rebook in the following ways: 
o Log in to My Trip and change your travel dates and/or destination yourself if: 
  • you have a KLM, Air France and/or Delta Air Lines ticket,
  • your journey has not started yet,
  • you are not travelling with a baby (0-1 years),
  • you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet, or the use of a bassinet).
o We can help you rebook your journey via social media: 

o If you don’t want to arrange the rebooking online or if you need assistance, contact the KLM Customer Contact Centre.
o Did you book your ticket via a travel agent? Please contact them directly to rebook.

Apply for a refund.

You are entitled to a full refund of your ticket if you meet all requirements listed:
o you are travelling to or from Seoul, Incheon International Airport until Thursday 30 April 2020
o you did not travel

How to request a refund
o If you bought your ticket via KLM.com, a KLM ticket office or the KLM Customer Contact Centre, and your ticket number starts with 074, you can apply for a refund online in just a few steps. You can also call us, but lines may be quite busy.
o If you booked via a travel agent, please contact them directly to request a refund.

 
 

3. Information on coronavirus-related health measures

As a frequent traveler with KLM, you trust us to not only take you where you need to go, but to do so safely, comfortably and responsibly. Today, as the world comes to terms with an unprecedented health scare in COVID-19 (Corona virus), these values are more important to us than ever. Therefore, we would like to share some insight into the different steps that we are taking to guarantee that our flights continue to meet and exceed the highest standards of safety and hygiene. 
Before each departure, our planes are always thoroughly cleaned and disinfected. These procedures are designed to the highest standards and include both your personal space - tray tables, seat armrests and headrests, seatbelt buckles etc. – as well as communal areas such as the galleys, carpets and lavatories. 
Once in the air, our cabin crew works diligently to keep our planes clean. The air in the cabin is continuously refreshed with outside air and our hospital-grade HEPA filters are 99.99% effective in preventing the spread of airborne bacterial and viral organisms such as COVID-19. And in the event that a passenger does begin to show symptoms, all of our flights are equipped with special Corona-kits and our crew is trained in containment measures.  
This strong focus on hygiene extends to our entire organization, including catering services. Ingredients are fresh and sourced locally, and our catering crew is also trained to meet the strictest guidelines for hygiene and safety.
 
 

4. Contacts

Korea Kakaotalk QR code
-KLM Customer Contact Centre telephone number: +82 2 3483 1133

-Opening Hours

  • Monday-Friday: 08:00 - 19:00
  • Saturday-Sunday: 09:00 - 17:30

-KLM Social Media

Please bear in mind that waiting times at our Customer Contact Centre are long. We are doing what we can to assist as many people as possible, as quickly as we can.  We would like to ask you to contact us only if your original travel plans were supposed to take place in the next 72 hours. If your original flight is scheduled further in the future, we would very much appreciate if you could contact us closer to this date. This way, we can help those who have the most urgent needs first.  Our apologies for the inconvenience. All of us here at KLM are truly grateful for your understanding.