COVID-19: ADJUSTING YOUR TRAVEL

 
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1. Check your flight status

KLM is the only European airline that never suspended flight operation from Seoul to Europe during Covid-19 crisis. We are currently operating 5 weekly flights since June 29 2020. You can find more detailed flight schedule as below and please check the travel and entry restrictions of each country for the passengers departing from Korea at the following link: KLM TravelDoc .

FLIGHTROUTESCHEDULEOPERATING DAYS
KL855Amsterdam-Seoul21:55 – 15:25 +1~October 30: Monday, Wednesday, Friday, Saturday, Sunday / 5 weekly
KL855Amsterdam-Seoul21:10 – 15:40 +1October 31 ~ December 7: Monday, Wednesday, Friday, Saturday / 4 weekly
KL856Seoul-Amsterdam00:55 – 05:15~October 31: Monday, Tuesday, Wednesday, Friday, Sunday / 5 weekly
KL856Seoul-Amsterdam00:55 – 04 :35November 1 ~ December 8: Monday, Wednesday, Friday, Sunday / 4 weekly

*Above flight operation dates are subject to change without notice. Updated on September 24, 2021.
 
 
• Please read the latest updates, all details on booking flexibility.
• You can check your flight status or view your flight details in My Trip .
Currently the cancelled flight KL856 (from Seoul to Amsterdam) can be displayed as normal operation even though it will not be operated. Flight cancellations will be carried out sequentially in our reservation system and we are very sorry for the inconvenience.

Need help? Most likely, we’ve answered your question in our overview of frequently asked questions. If you have any other questions or remarks, feel free to contact us. Details can be found at the bottom of this page. Please note that there are currently long waiting times at our Customer Contact Centre.
 

2. Rebook policy Coronavirus

Around the world, various measures have been or are being taken by local authorities to prevent the spread of the coronavirus. Unfortunately, this means that we had to adjust our flight schedules. Therefore, we’re offering several rebooking and refund possibilities. Please find the options we can offer you at the below link.

Global rebook and refund policies 
 
 

3. Entry to the Netherlands or France

The Netherlands 

Worldwide, the COVID-19 development differs per country and region. Gradually, it is possible to travel again, but local governments may have set travel restrictions.

Countries that are not on the list of safe countries are considered high-risk areas. Keep in mind that the situation in a country can change quickly. Therefore, check the travel advice regularly. South Korea is included in the safe country list. Please refer to the regulation for travelers from a safe country below.

Travelling from a safe country (South Korean included)


You need to show proof of vaccination or a negative test result if you are travelling from South Korea to the Netherlands.  

• For Proof of COVID-19 vaccination, it is necessary to show Covid-19 vaccination certificate and the vaccine declaration form: Read more information about the requirements for proof of vaccination 
• For negative test result, travellers aged 12 or over must get tested no more than 48 hours (PCR test) or 24 hours (antigen test) before departure.
Mandatory negative COVID-19 test result and the type of result you need .
*If you are just transit at Amsterdam: This does not apply to passengers in transit. Please check entry requirement for your destination.
• Self-quarantine not required upon arrival in the Netherlands.
• If you are travelling by air, you must fill in a health declaration  and carry it with you. KLM allow you to complete this health declaration digitally when you check-in on KLM.com, KLM app or at the self- kiosk check-in and the check-in desk.

Safe country list  

Travel restrictions in each country may change from time to time depending on the COVID-19 situation. Before traveling, please check Air France  and KLM  TravelDocs for the latest information.

France 

As of 9 June 2021, the French government has revised the restrictions for travel to France. A categorization of countries has been defined and visitors from green countries including South Korea do not need to provide a compelling reason for their stay. And a negative PCR (taken within the past 72 hours) will only be required for people who have not been vaccinated. No need to self-isolate. Please check the details below. 


1. GREEN COUNTRIES (South Korea included)

No active virus circulation, no variants of concern identified. 

South Korea, European Union and Schengen Area countries, Australia, Israel, Japan, Lebanon, New Zealand, and Singapore.

• VACCINATED*:  No compelling travel motive / No test required

• NOT vaccinated: No compelling travel motive / PCR or ANTIGENIC <72H before boarding


Compelling reasonCovid19 test before departureCovid19 test upon arrivalquarantine
Vaccinatedxxxx
Not vaccinatedxPCR or ANTIGENIC <72H before boardingxx

2. ORANGE COUNTRIES 

All countries not listed in GREEN or RED List + Transit passengers in International area (<24h)

• VACCINATED*  

- No compelling travel motive 

- PCR <72H or ANTIGENIC <48H before boarding

• NOT vaccinated 

- Compelling travel motive restrictions apply (Tourism or VFR not included)  

- PCR <72H or ANTIGENIC <48H before boarding 

- Random antigenic test upon arrival + 7 days self-isolation (statement of good faith)

Compelling reasonCovid19 test before departureCovid19 test upon arrivalquarantine
Vaccinatedxxxx
Not vaccinatedxPCR or ANTIGENIC <72H before boardingxx

3. RED COUNTRIES 

South Africa, Argentina, Brasil, Chili, Colombia, Costa Rica, India, Turkey / Uruguay, Bolivia, Bahreïn, Bangladesh, Népal, Pakistan, Sri Lanka, Surinam 

• VACCINATED* 

- Compelling travel motive restrictions apply (Tourism or VFR not included) 

- PCR or ANTIGENIC <48H before boarding 

- ANTIGENIC test upon arrival + 7 days self-isolation (statement of good faith) 

• NOT vaccinated 

- Compelling travel motive restrictions apply (Tourism or VFR not included) 

- PCR or ANTIGENIC <48H before boarding 

- ANTIGENIC test upon arrival + 10 days quarantine with police controls

Compelling reasonCovid19 test before departureCovid19 test upon arrivalquarantine
VaccinatedOPCR or ANTIGENIC <48H before boardingAntigenic test upon arrival7 days
Not vaccinatedOPCR or ANTIGENIC <48H before boarding

Antigenic test upon arrival

10 days

(police control)


*Proof of vaccination: Only vaccines authorized by the European Medicines Agency (EMA) will be accepted, i.e. Pfizer, Moderna, AstraZeneca and Janssen. Passengers are only allowed to enter the country two weeks after the second shot for two-shot vaccines (Pfizer, Moderna, AstraZeneca) and four weeks after the shot for one-shot vaccines (Janssen). 

*For transit passengers in Paris or for any further information, please check the entry condition of the final destination in TravelDoc.  

Travel restrictions for each countries may change at any time according to the Covid-19 situation. Please check all necessary information via the French government official website before departure. 

French 

English 

 
 

4. REQUIRMENTS FOR PASSENGERS ENTERING KOREA

Passengers without PCR negative test results are restricted from boarding the aircraft

All passengers entering Korea on flights arriving after 00:00, July 15, 2021 must have a PCR negative test result issued within 72 hours of departure.

Exemption:
- Children under 6 years of age if all accompanying persons present negative result
- Passengers subject to exemption from quarantine for humanitarian reasons and purpose of overseas business trips for official duties and transit passengers

Passengers have completed vaccination in Korea

Passengers who completed their vaccination in Korea are allowed to enter the country without quarantine and are required to take the Covid-19 PCR test twice in total (once from overseas 72 hours before entry, the second test in Korea 6-7 days after entry). This regulation is not applicable for passengers departing from high-risk countries with variants (Brazil, Africa, India etc) and for passengers with Covid-19 symptoms.

*Proof of vaccination: 2 weeks after the recommended number of shots per vaccines, no symptoms, departing 2 weeks after vaccination, not departing from countries with Beta, Gamma and Delta variant.

Passengers have not completed vaccination in Korea

Please check Traveldoc  for details regarding PCR test regulations while entering Korea. (Updated on 13 July 2021)

KLM health services are currently offering the COVID-19 PCR test at 3 locations in the Netherlands. If you would like to make an appointment, please click here .

Customers departing from Paris-CDG airport can perform a rapid antigen or RT-PCR test at the airport. To be tested, customers must have a ticket and must make an appointment on doctolib.fr 
 
 

Korea will officially implement e-travel authorization system (K-ETA) from September 1st 2021

(Update on August 26th)

Visa-free foreign visitors need K-ETA approval in order to obtain the boarding pass and to enter the Republic of Korea. K-ETA is valid for multiple trips over a period of 2 years and the application fee is 10,000 KRW/person.

K-ETA is mandatory for nationals or citizens of 66 visa-waiver countries and 46 designated visa-free entry countries who plan to travel to the Republic of Korea. However, due to the COVID-19, from September 1st ① nationals of 49 countries/regions, where visa-free entry is available and ② 「Priority Entry (Business) Persons」from the 63 visa-free entry suspended countries are available to apply for K-ETA.


21 Eligible Countries for K-ETA (from May 3rd as a pilot project)


Albania, Andorra, Barbados, Dominica, Guam, Guyana, Holy See, Ireland, Malta, Mexico, Monaco, New Caledonia, Nicaragua, Palau, Saint Kitts-Nevis, Saint Vincent and the Grenadines, San Marino, Slovenia, United Kingdom, United States of America, Venezuela


28 Additional Eligible Countries for K-ETA (from September 1st)


Greece, Netherlands, Denmark, Germany, Latvia, Romania, Luxembourg, Lithuania, Belgium, Bulgaria, Cyprus, Sweden, Spain, Slovakia, Estonia, Austria, Italy, Czech Republic, Croatia, Portugal, Poland, France, Finland, Hungary, Norway, Switzerland, Liechtenstein, Iceland


HOW TO APPLY FOR K-ETA?

• Nationals or citizens of K-ETA eligible countries should apply for K-ETA through the K-ETA website  or Mobile App (K-ETA) at least 24 hours before departure.
• Application by proxy is available, and in the case of group tourists, one representative applicant can apply for up to 30 people at once.
• The applicant can apply more conveniently through the mobile app as it will automatically resize the portrait photo.

 
 

5. Contacts

Korea Kakaotalk QR code
-KLM Customer Contact Centre telephone number: +82 2 6105 4037

-Opening Hours

  • Monday-Friday: 09:00 - 18:00
  • Saturday-Sunday: 09:00 - 17:00

-KLM Social Media

Please bear in mind that waiting times at our Customer Contact Centre are long. We are doing what we can to assist as many people as possible, as quickly as we can.  We would like to ask you to contact us only if your original travel plans were supposed to take place in the next 72 hours. If your original flight is scheduled further in the future, we would very much appreciate if you could contact us closer to this date. This way, we can help those who have the most urgent needs first.  Our apologies for the inconvenience. All of us here at KLM are truly grateful for your understanding.