In order to qualify for a refund under this guarantee, the claim must satisfy all Terms and Conditions of the Best Price Guarantee (BPG) and be submitted in compliance with the claim processing procedures detailed below.
All claims must be made by midnight Korean Time of the same day on which the KLM ticket is purchased.
KLM and not the passenger submitting the claim must be able to verify the lower online published price at the time of claim and that the lower price does not exist on klm.co.kr.
Any supplementary evidence submitted by the passenger will not be accepted.
BPG is valid only for lower prices found online for the exact same flight, exact itinerary, exact booking class, purchased on the same day as the original klm.co.kr online purchase. In this situation the total fare shall include all applicable taxes and fuel surcharges.
Prices must be in the same cabin (World Business Class/ Select Class or Economy), and for the exact same flights that carry the same fare restrictions (including fare conditions such as whether tickets are/are not flexible, refundable or changeable.
Tickets must be sold in Korea over the internet in Korean currency. The website containing the lower online fare must provide capability to book that fare in Korean Won. Websites showing fares but not providing the capability to book them will not be considered applicable for a refund.
BPG applies only to tickets purchased with a Korea billing address. Furthermore, the lower price on the other website must be bookable with this billing address.
The claim will only be accepted if the request is made by the same person who is mentioned on the KLM ticket. The BPG applies only on itineraries wholly operated and marketed by KLM with the outbound flight, KL866 originating in Korea.
Submitting a claim:
A claim submittal form is available at klm.co.kr. To submit this claim form, fill in all required fields and click 'Submit.'
KLM Customer Service will get in touch with you via e-mail.
KLM reserves the right to deny any claims that cannot be reasonably verified, or for which incomplete information has been provided.
All claims must be made by midnight Korean time on the same day the original klm.co.kr ticket is purchased. Claims may not be made through any other KLM form or phone number.
The Best Price Guarantee does not apply to:
a.) Unpublished prices those are not available to the general public. Prices not available to the general public include, but are not limited to, corporate discount fares, meetings and conference fares, wholesaler fares and other discount fares.
b.) Package fares - fares sold as part of a travel package.
c.) Fares where the carrier or itinerary details are unknown until after purchase and other discount fares
d.) Price difference less than KRW10,000.
e.) One way fare
This guarantee only applies to price differences of at least KRW10,000. There is no maximum limit to the amount of the claim. The tariff applicable for the price guarantee is inclusive of taxes and fuel surcharges.
If you find a lower fare online, a Travel Credit Voucher (TCV) for future travel for the amount of the price difference plus KRW60,000 will be issued for each claim approved by KLM to the passenger whose name is on the ticket. The TCV may not be altered by an agent of any carrier. All reservations using a TCV must be made through a KLM Reservations office. TCVs are redeemable for travel commencing within one year of the TCV issue date. Extensions will not be permitted. TCVs will not be replaced for any reason. TCVs may not be transferred for monetary consideration and any purchased or auctioned TCVs are subject to confiscation or voiding and travel on tickets purchased using such TCVs will not be permitted. By redeeming the TCV, the individual named (as the passenger on the ticket in relation to which the TCV is redeemed) acknowledges the content of these terms and conditions, and KLM’s terms and conditions on the use of TCVs (which are available upon request from the KLM office) and agrees to abide by them.
KLM’s decision in relation to any claim under this guarantee or the interpretation of any part of these terms and conditions shall be final and conclusive. KLM reserves the right to modify these terms and conditions at any time at KLM’s sole discretion, and such modifications shall be effective immediately upon posting of the modified terms and conditions (and shall apply to all tickets purchased after such posting).
KLM reserves the right to terminate this offer at any time without notice.
KLM will not be liable for any expenses incurred due to cancellation of bookings or flight tickets booked on other websites.