Refunds and compensation
We do everything we can to make your journey as comfortable as possible. However, if your KLM flight does not go according to plan, you may be entitled to a refund of costs or compensation.
On this page:
Refund of ticket costs
Want to request a refund of your ticket costs? Find out in which cases you can request a refund and how to do so.Refund of extra option costs
Want to request a refund for extra option costs such as extra comfortable seats, extra baggage, upgrade to Business Class, a la carte meal or flexibility? Read on the extra option refund page in which cases you can request a refund. Your ticket number always needs to start with 074.Read more and request a refund >
Request compensation
Here is in which cases you can request compensation:- Your KLM flight was cancelled or delayed for more than 3 hours
- Your flight was not cancelled or delayed due to special circumstances, such as extreme weather conditions, political instability or a third party strike
Did you receive a KLM voucher?
Some vouchers which you received due to cancellation, delay, denied boarding or downgrading, are refundable (‘refundable EMD’) and can be exchanged for cash. Other vouchers (TDC and the non-refundable EMD) you can use as credit for your next flight booking and/or to buy extra options.
