Latest flight information: coronavirus

Last updated: Wednesday 25 November 2020, 15:10 / 3:10 PM (CET)

What you can do yourself

Since the outbreak of the coronavirus, we’ve been closely monitoring the situation. Of course, we’re doing everything possible to assist you with your upcoming travel plans but waiting times at the KLM Customer Contact Centre might be long. We highly recommend making use of the self-service options to change your flight or request a refund. Did you book your ticket via a travel agent? Please contact them directly for more information.

At this time, we’re gradually resuming some of our flights. Are you planning your next holiday, but worried about having to cancel your trip? To take away your concerns, we’re offering guaranteed flexible rebooking options. Book your upcoming KLM flight now and change your booking at no extra cost.

For detailed information and conditions, please review the rebook and refund policies below.


Global rebook and refund policies

Around the world, various measures have been or are being taken by local authorities to prevent the spread of the coronavirus. Unfortunately, this means that we had to adjust our flight schedules. Therefore, we’re offering several rebooking and refund possibilities. Please see below the options we can offer you.

Please note that a separate policy is in place for Brazil. Next to that, different policies are in place for KLM Package Deals , KLM Flight Bundle , and Flying Blue reward tickets .


Was your flight cancelled by the airline?

You can change your booking until 30 June 2021, but it would be especially helpful to us if you would do so before your original travel date.

  • Flight cancelled by the airline


Is your flight not cancelled, but have you decided to postpone your trip?

Different policies are in place, depending on what your scheduled departure date was. Not sure what your departure date was? Check the confirmation e-mail you received after booking your flight.

If your flight has not been cancelled by the airline, you can only change your booking before the scheduled departure of your flight.

  • Tickets booked with a departure before or on 31 March 2021

  • Tickets booked with a departure on or after 1 April 2021


Exceptions on the global policies

For Brazil, a separate rebook and refund policy is in place.

  • Brazil


Need our help?

If none of the above-mentioned options suits your needs or if you’re encountering problems with our self-service tools, feel free to contact us.

We’re doing what we can to get back to you as quickly as possible but can’t prevent that waiting times are long. Are you abroad and trying to get back to The Netherlands? We’re treating the questions about how to get home with the highest priority.

Please share your booking code and last name so we can help you faster, but only via private messages.