Latest flight information: coronavirus

Last updated: Tuesday 14 July 2020, 12:30 / 12:30 PM (CET)
 

What you can do yourself

Since the outbreak of the coronavirus, we’ve been closely monitoring the situation. Of course, we’re doing everything possible to assist you with your upcoming travel plans but waiting times at the KLM Customer Contact Centre might be long. We highly recommend making use of the self-service options to change your flight or request a refund. Did you book your ticket via a travel agent? Please contact them directly for more information.

At this time, we’re gradually resuming some of our flights. Are you planning your next holiday, but worried about having to cancel your trip? To take away your concerns, we’re offering guaranteed flexible rebooking options. Book your upcoming KLM flight now and change your booking at no extra cost.

For detailed information and conditions, please review the rebook and refund policies below.

 
 

Global rebook and refund policies

Around the world, various measures have been or are being taken by local authorities to prevent the spread of the coronavirus. Unfortunately, this means that we had to adjust our flight schedules. Therefore, we’re offering several rebooking and refund possibilities. Please see below the options we can offer you.

Please note that separate policies are in place for Colombia, Brazil, Argentina and Chile, which you can find on this page. Next to that, different policies are in place for KLM Package Deals , KLM Flight Bundle , and Flying Blue reward tickets .

 
 

Was your flight cancelled by the airline?

Different policies are in place, depending on when your flight was cancelled by the airline. Not sure when your flight was cancelled? Please check the date on which you received our e-mail informing you about the cancellation.

You can change your booking until 30 June 2021, but it would be especially helpful to us if you would do so before your original travel date.

 
  • Flight cancelled by the airline

 

Is your flight not cancelled, but have you decided to postpone your trip?

Different policies are in place, depending on when you booked your flight and what your scheduled departure date was. Not sure when you booked your flight? Check the date on which you received the confirmation e-mail after booking your flight.

If your flight has not been cancelled by the airline, you can only change your booking before the scheduled departure of your flight.

 
  • Flight booked before or on 21 April 2020 and with a scheduled departure before or on 31 August 2020

  • Flight booked before or on 21 April 2020 and with a scheduled departure after 31 August 2020

  • Flight booked on or after 22 April 2020

 

Exceptions on the global policies

For Colombia, Brazil, Argentina and Chile, separate rebook and refund policies are in place.
 
  • Colombia

  • Brazil

  • Argentina

  • Chile

 

Most asked questions

Want to know more about wearing face masks, changes to our services, and how to prepare for your trip?

View the complete list of frequently asked questions

 
 

Need our help?

If none of the above-mentioned options suits your needs or if you’re encountering problems with our self-service tools, feel free to contact us.

We’re doing what we can to get back to you as quickly as possible but can’t prevent that waiting times are long. Are you abroad and trying to get back to The Netherlands? We’re treating the questions about how to get home with the highest priority.

Please share your booking code and last name so we can help you faster, but only via private messages.