Frequently asked questions about your order

Do you want to know how online ordering works? Or do you have any questions about your order? We will gladly answer all your questions about ordering on Shop@KLM.

Frequently asked questions about your order

How do I place an order?
If you have chosen an item, select the required size, colour, number and the method of delivery. Click on it with your mouse to place it in your shopping cart. When you are finished shopping, click on the shopping cart at the top right of your screen. You will see a list of items in your order. You can still change your order if you wish. Then follow the instructions to round off payment. Once the payment is made, your order is successful. You will receive an e-mail confirmation within a few moments.

Are the prices mentioned inclusive of tax?
The ordered items that are delivered during your flight are tax free. If your order is delivered to your home, then 21% Dutch VAT applies. The tax is included in the sales price.

How do I find an item to choose?
You can easily browse through our webshop using the menu. You can also use the search function at the top right of the screen. Type the item that you are looking for and the items that correspond to your search term will be shown immediately.

Can I change or cancel an order?
Once your payment has gone through, your order is final. You cannot change it or cancel it anymore. Should you wish to change anything in your order please contact us.

Will I receive a confirmation when I have placed an order?
Yes, once your order has been completed successfully, a confirmation page will open. You will also receive a confirmation by e-mail to the address that you filled in. The invoice is attached to this e-mail. Don’t forget to print both of these documents and bring them with you on your flight. You need them to receive your order on board.

How far in advance can I place an order?
When departing from Amsterdam you can place your order from 1 year up to 25 hours in advance of your flight. For all inbound flights to Amsterdam your order can be placed up to 48 hours in advance.