Terms and conditions of Meet & Seat

When using Meet & Seat, please carefully read the following terms and conditions.


Meet & Seat is owned by Koninklijke Luchtvaart Maatschappij n.v. (also known as KLM Royal Dutch Airlines) having it’s registered office at Amsterdamseweg 55, 1182 GP Amstelveen, the Netherlands. In these terms and Conditions "KLM" refers to Koninklijke Luchtvaart Maatschappij n.v. and “You” to the user of Meet & Seat. Please review these Terms and Conditions (“Terms”) carefully before using KLM’s Meet & Seat service (“Meet & Seat”). Your use of Meet & Seat indicates Your agreement to be bound by these Terms, and the applicable terms and conditions published by Your social media provider such as Facebook or LinkedIn (“Social Media”). 

Registered No 33014286 
VAT Number NL004983269B01

If You want to participate in Meet & Seat, here is what You need to know. KLM is only facilitating that You can express Your wish for a seat next to certain passenger. However, every passenger reserves the right to change his or her seat, and KLM reserves the right to assign or reassign a seat at any time, even after boarding of the aircraft. The final decision resides with the ground staff and the operating crew on the day of the flight.


Sharing Your social media profile

Your participation in Meet & Seat is Your own choice and You can select which content of Your Social Media profile You post on Meet & Seat by selecting the details You wish to import from Your Social Media profile.

After uploading Your Social Media profile, Your Social Media profile details on Meet & Seat will not be updated automatically. You can always return to Meet & Seat and log in again to update Your profile details.

Your Social Media profile on Meet & Seat will be automatically deleted within 48 (forty eight) hours after the scheduled last flight of your ticket.

When You publish your profile via Meet & Seat, it means that You are allowing other people joining Meet & Seat to access and use that information, and to associate it with You (i.e., Your name and profile picture). When You choose to share a link to the public profile of Your Social Medium, the details You share on that page are shared according to Your preferences on that Social Medium.

By using Meet & Seat you make the following commitments:

  1. You will not post unauthorized commercial communications on Your profile.
  2. You will not copy or use any content or information published by other users on Meet & Seat or any content not representing You as a person. You will not post content or take any action on Meet & Seat that infringes or violates someone else's rights or otherwise violates the law.
  3. The name, profile picture and other profile information should represent You as a person and You may not use a fake profile or someone else's profile to participate in Meet & Seat, or otherwise access Meet & Seat.
  4. You will not bully, intimidate, or harass someone else.
  5. You will not post content that is hateful, threatening, or pornographic; incites violence; or contains nudity or graphic or gratuitous violence, or unlawful, misleading, malicious, or discriminatory.
  6. You will not facilitate or encourage any violations of the statement of either a Social Media provider or these terms and conditions.

You represent and warrant that You have the legal right capacity and ability to enter into the agreement with KLM to which these Terms apply ("this Agreement") and to use Meet & Seat in accordance with these Terms. You agree to be responsible for all use of Meet & Seat. You agree not to assign, transfer or sublicense your rights pursuant to this agreement. You may not allow others to use Meet & Seat under Your name or account.

The features of Meet & Seat are provided solely to permit You to make legitimate seat requests for a seat on your booked flight, and for no other purposes. You shall not reproduce, use, block, overwrite, copy, distribute or monitor any content of Meet & Seat by using any robot, spider, search engine or any other automatic mechanism without prior written consent of KLM. You shall not take any action that will or could impose an excessive or disproportionate load on Meet & Seat infrastructure. You agree that the seat reservation facilities of Meet & Seat shall be used only to make legitimate seat requests for Yourself. You agree to abide by the applicable terms or conditions.


Intellectual Property Rights

Meet & Seat is owned by KLM and operated by KLM and/or its suppliers. The intellectual property rights, including the copyrights, in the material contained in Meet & Seat and any KLM trade marks and brands included in that material belongs to KLM and/or its licensors and/or its suppliers. You will not use our copyrights or trademarks (including KLM, Meet & Seat, the KLM and Meet & Seat logos), or any confusingly similar marks, without our written permission.

No material, information, software, products or services obtained from Meet & Seat may be modified, copied, displayed, performed, licensed, reproduced, republished, uploaded, posted, transmitted, sold or distributed in any way, without the prior written permission of KLM, except that You may use a copy of the material on a single computer for Your own personal non-commercial use only, provided You keep intact all accompanying copyright and other proprietary notices.

Liability disclaimer

The information, software, products, and services part of or related to Meet & Seat may include technical inaccuracies or typographical errors. KLM and/or its suppliers make no representations about the suitability of the information, software, products, and services part of or related to Meet & Seat any purpose. All such information, software, products, and services are provided "as is" without warranty of any kind. KLM and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. In no event shall KLM and/or its suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of Meet & Seat or with the delay or inability to use Meet & Seat, or for any information, software, products, and services obtained through Meet & Seat, or otherwise arising out of the use of Meet & Seat, whether based on contract, tort, strict liability or otherwise. The foregoing does not apply in the event of wilful misconduct or gross negligence on the part of KLM and/or its suppliers and/or in the event of damage resulting from death or injury.


As a condition of use of Meet & Seat, You agree to indemnify KLM and its suppliers from and against any and all liabilities, expenses (including attorneys' fees) and damages arising out of claims resulting from Your use of Meet & Seat.

Modification of these terms and conditions and functionality of Meet & Seat
KLM reserves the right to change these Terms at any time. You are responsible for regularly reviewing these Terms that are on a continuous basis put at Your disposal by including them in Meet & Seat. Continued use of Meet & Seat following any such changes shall constitute Your acceptance of such changes. KLM reserves the right to cancel or change the functionalities of Meet & Seat and/or any procedures related to the use of Meet & Seat.


KLM reserves the right to remove Your account or Your profile or any part thereof from Meet & Seat, it if we believe it is appropriate to remove it.

These Terms refer only to the use of Meet & Seat and separate terms and conditions apply to airline carriage, prize draws or any other promotion, and other services, and Your use of Social Media.

This Agreement shall be deemed to have been made in Amstelveen, The Netherlands and shall be interpreted, and the rights and liabilities of the parties hereto determined in accordance with the law of The Netherlands, without regard to conflicts of law principles. The parties consent to the exclusive jurisdiction of the courts of Amsterdam, The Netherlands for the determination of any claim or controversy between the parties and arising out of or relating to this Agreement.

If anyone brings a claim against us related to Your actions, content or information on Meet & Seat, You will indemnify and hold KLM and Social Media providers such as Facebook and LinkedIn harmless from and against all damages, losses, and expenses of any kind (including reasonable legal fees and costs) related to such claim.

KLM always appreciates Your feedback or other suggestions about Meet & Seat, but You understand that we may use them without any obligation to compensate You for them  (just as You have no obligation to offer them) and do not reserve any rights or ownership with respect to Your given feedback.

KLM's provisions of Meet & Seat is subject to existing laws and legal process and nothing contained in this agreement is in derogation of KLM's right to comply with law enforcement requests or requirements relating to Your use of Meet & Seat or information provided to or gathered by KLM with respect to such use.

If any part of the Terms is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Terms shall continue in effect.

These Terms constitute the entire agreement between You and KLM with respect to the use of Meet & Seat. A printed version of these Terms and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Version: January 2012