KLM’s cookies policy

Everything you need to know about the use of cookies during your visit to KLM.com.

What are cookies?

Cookies are small text files that are downloaded onto your device by the website when you visit it. The next time you visit the website, the cookies make sure that your device is recognised immediately. By using cookies, the website can store temporary information on visits and visitors. Other websites can also recognise your device through the same cookies. Various types of cookies are used during every visit. 

Cookies make it possible to personalise the visit to a website, such as by:

  • Showing relevant navigation settings
  • Remembering visitor preferences
  • Improving the overall user experience
  • Limiting the number of advertisements shown

The use of cookies by KLM

By closing the cookie message on KLM.com or continuing to use KLM.com, you are giving your consent to the use of cookies. 

KLM.com stores the information collected via cookies in addition to other information you have provided about yourself or other information collected for the purposes stated in the KLM Privacy Policy.

If you do not want KLM.com to place cookies on your device, you can refuse the use of cookies via your browser’s settings or options. You may then be unable to use certain sections of KLM.com. 


KLM.com uses a maximum of three types of cookies:


Type of cookieDescription
Functional cookiesAnonymous cookies that enable users to view KLM.com, use the functions on the website and access secure areas. The information collected by these cookies may not be used for marketing purposes. If the use of this type of cookie is refused, several sections of KLM.com cannot be used.
Analytical cookies

Anonymous cookies that enable KLM to improve its website. These cookies collect information on how visitors use KLM.com, such as information on the most visited pages or number of error messages shown. An example of these types of cookie are WebAnalytics cookies. The information collected by these cookies may not be used for marketing purposes or provided to third parties.

Targeting cookies or advertisement cookiesThese types of cookies are usually placed on KLM.com by advertising networks with the consent of KLM. These cookies are used to:
  • Display relevant and personalised advertisements/offers via all types of media, including but not limited to Email, social media and Display.
  • Limit the number of times each advertisement is shown.
  • Measure the effectiveness of an advertising campaign.
  • Remember your visit and share the information collected with third parties, such as advertisers. These cookies are often linked to website functions offered by these third parties.

Changing cookie settings

You can change your cookie settings via your browser settings or