Requirements
After logging in with your current password or PIN code, you will be asked to create a new one, which has to meet a couple of requirements:
✓ 8 to 12 characters
✓ At least 1 numeric character (0-9)
✓ At least 1 uppercase character (A-Z) and 1 lowercase character (a-z)
✓ In addition, the following characters are allowed: @ $ & + - / # _ ? !
Why a new password
Security and protection of your personal details are paramount to us. That’s why we are continuously looking for ways to keep your account even safer. By creating a more complex password, you’re helping us in doing so. Your user name, that is your Flying Blue number or e-mail address, will remain the same.
Please be aware that a request to change your password via e-mail will only be sent out through one of our validated KLM e-mail addresses:
- do_not_reply@info-flyingblue.com
- klm@klm-mail.com
- account@infos-airfrance.com
