KLM Package Deals change and cancellation policy Coronavirus

The change and cancellation conditions related to coronavirus (COVID-19) as indicated below apply to KLM Package Deals bookings.
 

 

Package Deals
 
 

Change and cancellation policy for KLM Package Deals bookings with departure by 30 April 2020:


  • Your trip is cancelled by us.
  • The full travel sum will be refunded as a voucher. This is a Corona-voucher which meets the requirements of the ANVR and SGR.

The voucher will be sent to you by email within several weeks. It has the same value as your previously booked package trip including the value of any discount vouchers used (excluding the €10 booking fee).
The voucher can be redeemed for travel by 1 year after date of issue. The voucher is valid for the combination of flight, hotel and/or car rental for a chosen destination.
 
 

Change and cancellation policy for KLM Package Deals bookings with departure from 1 May 2020:

Worldwide, a lot of countries manage their own rules and restrictions. These restrictions are sometimes introduced at very short notice. In case bookings with departure from 1 May are being cancelled due to these restrictions, the full travel sum will be refunded by us as a voucher. We recommend you to follow the developments and advice from the  Dutch Ministry of Foreign Affairs   about the restrictions applicable to your journey.

The voucher will be sent to you by email within several weeks. It has the same value as your previously booked package trip including the value of any discount vouchers used (excluding the €10 booking fee).
The voucher can be redeemed for travel by 1 year after date of issue. The voucher is valid for the combination of flight, hotel and/or car rental for a chosen destination.

Change and cancellation policy for no-risk areas according to the Dutch Ministry of Foreign Affairs travel advice and KLM (or partner) is able to operate the flight.
On the  
KLM Flight Updates page   more information is available. The following applies:

  • Change and cancellation costs for the booked services apply in accordance with the conditions of the relevant suppliers (airline, hotel, car rental company, etc.).
  • We recommend you to follow the developments and advice from the Dutch Ministry of Foreign Affairs .
If you would like to rebook your trip from a risk area to a no-risk area, please contact us so we can first cancel your booking. You will then receive the value of the cancelled trip as a voucher, which can be used to make a new booking via the website .

This policy also applies to KLM Package Deals bookings made in Belgium and Luxembourg.

The Airtrade Customer Service Centre is at your service for questions and information.

We apologize for the longer waiting time than we normally have.

We strive to answer your call or mail as soon as possible.


Airtrade Customer Service Center

T: +31 88 247 87 90 (Netherlands)
T: +32 2 793 0943 (Belgium)
T: +35 228 480 883 (Luxembourg)
E-mail: klmpackagedeals@airtrade.nl 
Monday-Friday: 09.00 - 20.00
Saturday: 09.30 - 17.00
Sunday and holidays: 12.00 - 16.30

Dutch version 