Passengers with an intellectual, developmental or sensory disability

We’re aiming to make travelling comfortable and convenient for everyone, including passengers with an intellectual or developmental disability, or passengers with visual or hearing impairments.
 

Passengers with an intellectual or developmental disability

Passengers with an intellectual or developmental disability (such as Down syndrome or Alzheimer’s) and who are travelling alone, can request assistance to guide them to and from the gate. On board, the passenger must be able to understand the safety instructions and be able to assist with his or her own evacuation. If this is not possible, the passenger should travel with a dedicated safety assistant. You can either arrange it yourself or ask us to help you find someone. Without a safety assistant to assist the passenger during the flight, boarding will be refused.

Read more about requesting special assistance
 

Passengers with visual or hearing impairments

Flight and boarding information is provided all over the airport by means of highly legible flight information screens and the airport’s public address system, but feel free to ask our ground staff for assistance at any time. Staff can also escort you to and from the gate, if you requested this service in advance.

On board, the flight safety card and video (including subtitles) have a high visual content. The aircraft’s toilets are provided with attendant call buttons labelled in braille, and the flight safety card is also available in braille.

Are you travelling with your guide dog? Read more about travelling with assistance dogs