Solution for passengers at St Martin / Sint Maarten

KLM provides a solution for anyone who’s stranded at St Martin / Sint Maarten and wants to fly back to Amsterdam.

Two different procedures apply – 1 for KLM passengers who are already in the possession of a ticket and 1 for passengers that do not have a ticket yet.

All passengers are asked to report to the local authorities at Princess Juliana Airport. Transport to Curacao will be arranged for you there. At Curacao, you will be met and assisted by KLM staff. Passengers who already have a ticket will be rebooked onto the next available flight to Amsterdam free of charge.

If you don’t have a ticket yet, you can arrange one yourself at a special, highly reduced one-way fare. Please ensure you’re in the possession of valid travel documents for your flight. Simply book it via the website, contact a travel agency or call the KLM Contact Centres at St Martin / Sint Maarten (tel. 0031 20 2068253) or Curacao (tel. 0031 20 47 47 745).


You can contact us 24/7 through KLM on Facebook, KLM on Messenger or KLM on twitter, or call KLM Telephone reservations for any questions you have. For the latest updates see flight disruption page.


More information for passengers (Q&A):

I want to fly from St Martin / Sint Maarten to Curacao, where do I need to go?
Go to the local authorities at St Martin / Sint Maarten Princess Juliana Airport in order to be transferred to Curacao.

I arrived at Curacao, how do I proceed?
Go to the KLM desk or staff to register for a return flight to Amsterdam.

I do not have/I lost my passport, what can I do?
Go to St Martin / Sint Maarten Princess Juliana Airport and report this to the local authorities for further instructions.

I want to travel to Amsterdam (AMS), but I don’t have a ticket or a booking.
KLM will do everything possible to accommodate passengers depending on available seats.

I would like to contact KLM, how can I get in contact with KLM?
  • KLM.com → KLM Customer Support
  • Twitter.com/KLM *
  • Facebook.com/KLM *
  • KLM Contact Center Sint Maarten: 0031 20 2068253 (opening hours 09:30 – 17:00 l.t.)
  • KLM Contact Center Curaçao: 0031 20 47 47 745 (opening hours 07:00-20:00 l.t.)
  • KLM Contact Center (general): 0031 20 47 47 747 (opening hours 24/7)
*Please share your booking code in a private message