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Because of the coronavirus, the waiting times are long. Are you abroad and trying to get back home? We’re treating the questions about how to get home with the highest priority. If your question can wait, please do so. Thanks for understanding. Please share your personal details via private messages only.

Flight delay, cancellation or lost baggage?

Find information on your journey and relevant services:
  • Your current flight details
  • Report delayed baggage
  • Request a refund
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Claim Agencies information

Claim Agencies etc.: Please contact us via Customer Care and supply us with a Power of Attorney and a copy of a valid picture id of the passenger for whom compensation is requested.

Customer Care