Latest flight information: coronavirus

Last updated: Friday 15 January 2021, 13:15 / 1:15 PM (CET)
 

What you can do yourself

Since the outbreak of the coronavirus, we’ve been closely monitoring the situation. Of course, we’re doing everything possible to assist you with your upcoming travel plans but waiting times at the KLM Customer Contact Centre might be long. We highly recommend making use of the self-service options to change your flight or request a refund. Did you book your ticket via a travel agent? Please contact them directly for more information.

At this time, we’re gradually resuming some of our flights. Are you planning your next holiday, but worried about having to cancel your trip? To take away your concerns, we’re offering guaranteed flexible rebooking options. Book your upcoming KLM flight now and change your booking at no extra cost.

For detailed information and conditions, please review the rebook and refund policies below.

 
 

Negative COVID-19 PCR test mandatory for passengers

As of 29 December 2020, all passengers from outside the EU or Schengen area flying to or via the Netherlands and arriving from a high-risk area must show both a recent negative COVID-19 PCR test result and a negative test declaration form before boarding the aircraft. This includes passengers with a Dutch nationality. It also includes passengers arriving at an airport in The Netherlands and continuing their trip without leaving the airport.

You have to print the negative test declaration and show a paper copy before departure to the airline staff or to the Royal Military and Border Police (Koninklijke Marechaussee). You can bring digital proof of your negative COVID-19 PCR test result.

Download the negative test declaration form via the website of the Dutch authorities 

Are you travelling from the EU or Schengen area? Then you only have to show a recent negative PCR test result. A negative test declaration is not necessary.

The Dutch Ministry of Foreign Affairs has classified nearly all countries as high-risk areas. Therefore, most passengers flying to or via the Netherlands will need to show both the negative test result and the declaration form before boarding the aircraft. You may also be requested to show these to airport staff or the designated (medical) authorities, such as the Royal Netherlands Marechaussee. If you cannot show these documents, you may be denied entry into the Netherlands.

Keep in mind that your PCR test must be carried out no more than 72 hours before arrival. Upon arrival in the Netherlands, you are strongly advised to self-quarantine for a period of 10 days.

For more information, be sure to check the website of the Dutch authorities .

 
 

Extra mandatory corona rapid test for travellers from Ireland, the United Kingdom and South Africa

From 15 January 00:01, passengers from Ireland, the United Kingdom and South Africa travelling to or transferring in the Netherlands also need to take a negative rapid test. The test must be taken immediately before departure. You can take the test at the airport. Allow yourself at least an extra hour to take the test.

Passengers from the countries mentioned above need to have:

  • a negative test result (PCR test that has been taken within 72 hours before arrival in the Netherlands)
  • a signed and printed test declaration (the UK and South Africa)
  • a negative rapid test (anti-allergenic)

You are also strongly advised to go into quarantine for 10 days after arrival in The Netherlands.

For passengers from the United Kingdom, an NHS test is not permitted as a valid COVID-19 test.

Also, the advice remains only travel when it is essential. For more information, be sure to check the website of the Dutch authorities. 

 
 

Late COVID-19 PCR test result

If your negative COVID-19 PCR test result comes in too late, we’re offering rebook possibilities.

 
  • Rebook policy for late COVID-19 PCR test result

 

Travel bans because of the mutated COVID-19 virus

Because of a new mutation of the coronavirus (COVID-19), several countries have issued an immediate travel ban for passengers travelling to or from certain countries. If you are a passenger to or from a country where a travel ban is issued, you can rebook your flight to a later date via My Trip, free of charge. You can also cancel your flight and get your ticket refunded via our website . Please view our refund and rebook policies below.

If there is a travel ban for your flight, we will send you an e-mail with all entry requirements before departure.

If you have a transfer in Amsterdam you can rebook your flights via My Trip.

If you’d like to know whether there are any restrictions or travel bans for your destination, visit KLM TravelDoc .

 
 

Global rebook and refund policies

Around the world, various measures have been or are being taken by local authorities to prevent the spread of the coronavirus. Unfortunately, this means that we had to adjust our flight schedules. Therefore, we’re offering several rebooking and refund possibilities. Please see below the options we can offer you.

Please note that a separate policy is in place for Brazil. Next to that, different policies are in place for KLM Package Deals , KLM Flight Bundle , and Flying Blue reward tickets .

 
 

Was your flight cancelled by the airline?

You can change your booking anytime, but it would be especially helpful to us if you would do so before your original travel date.

 
  • Flight cancelled by the airline

 

Is your flight not cancelled, but have you decided to postpone your trip?

Different policies are in place, depending on what your scheduled departure date was. Not sure what your departure date was? Check the confirmation e-mail you received after booking your flight.

If your flight has not been cancelled by the airline, you can only change your booking before the scheduled departure of your flight.

 
  • Tickets booked before 31 March 2021 with a departure before or on 30 September 2021

  • Tickets booked before 31 March 2021 with a departure on or after 1 October 2021

 

Exceptions on the global policies

For Brazil, a separate rebook and refund policy is in place.

 
  • Brazil

 

Need our help?

If none of the above-mentioned options suits your needs or if you’re encountering problems with our self-service tools, feel free to contact us.

We’re doing what we can to get back to you as quickly as possible but can’t prevent that waiting times are long. Are you abroad and trying to get back to The Netherlands? We’re treating the questions about how to get home with the highest priority.

Please share your booking code and last name so we can help you faster, but only via private messages.