Delayed, lost or damaged baggage

Despite our care and attention, your baggage could be delayed or get lost. We apologise for any inconvenience caused, and we will do our utmost best to return it to you as quickly as possible.

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Reporting delayed baggage

If you discover upon arrival at the airport that your baggage is missing, please immediately go to the Baggage Service Office in the baggage reclaim areas of the airport. At Amsterdam Airport Schiphol, this office is located in the baggage reclaim area, opposite baggage belt 9.

At the Baggage Service Office your baggage claim will be registered and then you will receive a Property Irregularity Report (PIR) with a personal reference number. You need this number to check the status of your delayed baggage. Once your baggage has been found, we will contact you to arrange delivery.

You should have received a baggage claim tag for every bag that you checked in before departure. Make sure to save these tags until you have received all of your baggage.

Reporting delayed baggage online

You can also report your delayed baggage online, for flights operated by KLM or Air France. This can be done within 2 days after arrival and only in one of these cases:

  • Your KLM flight departing from one of selected destinations was cancelled after you dropped off your bag(s), but your bag(s) were not returned to you.
  • You arrived at one of selected destinations but your baggage did not arrive with you.

Reporting delayed baggage online

Report now

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Tracing delayed baggage

With the last name and the file reference number indicated on your Property Irregularity Report (PIR), you can check the status of your delayed baggage online via the World Tracer tool.

Trace your delayed baggage 

Baggage not found within 3 days

If your baggage is not found within 3 days, you can use the World Tracer tool to fill out a Baggage Inventory and Claim Form  online. This form will automatically be shown to you online after 3 days. Please enter your last name and file reference number to log in and fill in the needed information. This information will help us in refining our search and returning your baggage as soon as possible.

In the unfortunate event that we were not able to trace baggage within 21 days, this form will be sent to the KLM Customer Contact Centre.

How to contact us about delayed baggage

After reporting the missing of your baggage, you will receive a contact number. You can also reach us 24/7 via Facebook  or Twitter . Please share your personal details only in private messages.

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Damaged baggage

Normal use of your baggage may result in scratches, marks, small dents and other signs of use on your baggage. We do not accept liability for this.

If you discover other kinds of damage to your baggage, please report this at the Baggage Service Office as soon as you arrive. If you discover the damage after leaving the airport, you can send a claim to the KLM Customer Contact Centre within 7 days after arrival, by letter or e-mail.

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If something is missing from your baggage

If any contents from your baggage are missing, you should report this immediately after arrival at the Baggage Service Office at the airport. If you discover this after leaving the airport, you can report missing items by filling out the e-mail form within 7 days after arrival.

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Left something on board?

Did you leave a personal item on board? Depending on where and when you left it, here's what you can do:

  • Did you lose something on board a KLM aircraft that arrived at Amsterdam Airport Schiphol?
    Please contact Amsterdam Airport Schiphol , also if you lost something in one of the worldwide KLM Crown Lounges.

  • If you lost something on board a KLM aircraft that arrived at another airport, please contact the local KLM staff at that airport.

  • If you lost something on board an Air France aircraft, please contact the Air France Lost and Found Property Office . Please note that all items found will be stored for up to 3 months.

  • If you lost an item on board an aircraft operated by another airline, we recommend that you contact the customer support department of the airline concerned.


Although KLM will take the best care of found objects, we are not liable for the loss of personal items on board our aircraft.

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Premium Arrival Room Schiphol

As a World Business Class passenger or a Flying Blue Gold or Platinum member, you can report any delayed or damaged baggage at our Premium Arrival Room at Amsterdam Airport Schiphol. You will find the Premium Arrival Room in the baggage reclaim area opposite baggage belt 9, next to the general desk for reporting missing or damaged baggage.

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Compensation

In case your bag was lost, damaged or if something was missing from it, you can contact the KLM Customer Contact Centre to request reimbursement of expenses and/or compensation.

Please take the following into account:
  • If you want to request reimbursement of extra expenses made as a result of the delayed delivery of your baggage, you need to report this within 21 days from the date your delayed baggage was delivered to you.
  • If the delayed baggage is damaged, you need to report the damage within 7 days from the date of the delivery of your delayed baggage.
We have limited liability, so if your bag was lost we recommend contacting your insurance company, if applicable. Most insurance policies cover loss on the basis of the value of the property.

Read more about KLM’s liability
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