A gift for a special someone, the latest gadget or fabulous perfumes? Find your favourite KLM items quickly and easily at Shop@KLM. Before you take off, buy your tax-free items online. You can choose to receive them on board during your KLM flight or have them delivered to your home address!

Online tax-free shopping

Shopping on board

From luxurious gifts to exclusive KLM products, at Shop@KLM you can have your pick from a wide range of tax-free items and order them online from the comfort of your easy chair. Your purchases will be delivered to you free of charge during your flight. Shop@KLM delivers on board the following flights:

  • A KLM flight with a flight duration over 1,5 hours.

This way, you don’t have to walk around the airport carrying heavy hand baggage. You can place your order up to 1-3 calendar days before departure.

You can still order from Shop@KLM even if you won’t be flying in the near future: we can deliver some of these items to your home address in the Netherlands. In this case, however, you will have to pay VAT and delivery charges.

Shop@KLM offers even more products than are to be found in our on-board selection. The Miles you earn with each purchase as well as the discounts you receive are the same. Not only do you earn Miles, but you can also use them to pay for your purchases. We update our product range each month, so you’ll always find new offers.

Go to Shop@KLM 

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Go to Shop@KLM

How Shop@KLM works

  1. 1. Select your favourite items and add them to your shopping bag.
  2. 2. Indicate whether you want to receive them on board your flight or at your home address.
  3. 3. Enter your personal details and contact information and, if relevant, a booking code.
  4. 4. Select your payment method and pay for your order. Once your purchase has been finalised, you will receive a confirmation and an invoice by e-mail. If you will be flying, please print the confirmation e-mail and make sure to take it with you on your flight.
  5. 5. You will receive your purchase(s) plus a delivery receipt either on board your flight or at your home address, depending on the delivery preference you selected. Please save your delivery receipt – this is your guarantee voucher.

Please note: If you wish to receive your order on board, you will have to place your order at least 72 hours before departure. For flights departing from Amsterdam your order can be placed up to 25 hours in advance. If you choose home delivery, you will have to pay VAT and delivery charges. Shop@KLM is available in both Dutch and English.

Frequently Asked Questions about online ordering 

Payment options

All prices are shown in euros and include VAT (if applicable). You can pay with iDEAL (Internet banking option available in the Netherlands only), various credit cards and Miles. You also earn Miles with your purchases (except when paying with Miles).

Your credit card details are sent to us through a secure server that encrypts all your personal and credit card information.

Please keep in mind that if you receive your items on board, any additional import taxes and/or local taxes for your purchases will still have to be paid at your destination. Whether or not this applies and the amount of the duty or tax to be paid depends on the destination and the total value of your purchase.

Didn’t receive your purchases?

Delivery on board

Should delivery on board not be possible, we will contact you by phone or e-mail. During the flight, our cabin crew will not be able to refund the paid amount.

Depending on the situation, we offer various solutions:

  • If you cancelled your flight or if you missed your flight because a non-SkyTeam flight was delayed, you can choose from the following options:

    • Your purchases will be offered to you on your next flight.
    • The amount you paid will be refunded to your bank account.

  • If your flight was cancelled, if you missed your flight because another KLM or SkyTeam flight was delayed, or if your purchases were not offered to you on board, you can choose from the following options:

    • Your purchases will be offered to you on your next flight.
    • We will transfer the paid amount to your account.
    • We will deliver your purchases to your home.

  • If a product is temporarily out of stock, we will inform you by e-mail. We will try to deliver your purchase to your home within 5 days in the Netherlands, or 10 days in other countries.

Frequently Asked Questions about delivery

Home delivery

If you have not received your order at your home address within 14 days, please contact us by using the contact form  at Shop@KLM.

Returns and refunds

If you are not happy with your purchase, you can return your purchase to us within 30 days after receiving the product. This is possible only if the item is unused and sealed. Please return your purchase in the original, undamaged packaging. As soon as we have received the item, we will transfer the purchase amount (excluding shipping costs) to your account.

Frequently Asked Questions about returns and refunds 

To return a product you have purchased via Shop@KLM, please fill in our refund form.

Read the terms and conditions for shopping at Shop@KLM
Request a refund at Shop@KLM 
Contact Shop@KLM 