Latest flight information: coronavirus

Last updated: Thursday 2 April 2020, 17:45 / 5:45 PM (CET)

What you can do yourself

Since the outbreak of the coronavirus, we’ve been monitoring the situation minutely and are doing everything possible to assist you with your upcoming travel plans. 

We highly recommend making use of the self-service options to change your flight or request a travel voucher. You can do so until 30 September 2020, even if your original travel date has already passed. This way, you can rest assured you can travel at a later date. For detailed information and conditions, scroll down and review the rebook policies below.

Of course, we’re doing what we can to help you as quickly as possible but waiting times at the KLM Customer Contact Centre are long. Please do not go to your departure airport if your flight is not confirmed to depart, because our agents at the airport won’t be able to answer your questions at this moment.


Rebook policies

  • Global rebook policy coronavirus

  • Requesting a refund in the form of a travel voucher

  • China – Rebook policy coronavirus

  • South Korea - Rebook policy coronavirus

  • Reduction of flight activity

  • European Union’s travel ban for non-EU citizens


Most asked questions

  • How do I know if my flight will still depart?

  • Can I still travel into the European Union?

  • If my flight is delayed or cancelled, will I be notified?


Need our help?

If none of the above-mentioned options suits your needs or if you’re encountering problems with our self-service tools, feel free to contact us.

We’re doing what we can to get back to you as quickly as possible but can’t prevent that waiting times are long. Are you abroad and trying to get back to The Netherlands? We’re treating the questions about how to get home with the highest priority.

Please share your booking code and last name so we can help you faster, but only via private messages.