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- Due to forecasted winter weather in the New York area in the United States, some of our flights to, from or via the below locations may be disrupted on Friday 16 November 2018. We are doing our very best to help you on your way again.
You can check your flight status or view your flight details in My Trip. If you have booked a flight to, from or via the below locations on Monday 12 November 2018 or Tuesday 13 November 2018, please see below rebook and refund options we can offer you. These options are only valid, if you have a ticket originally issued on or before Thursday 15 November 2018.
- Kennedy, NY (JFK)
- La Guardia, NY (LGA)
- Newark, NY (EWR)
- Stewart, NY (SWF)
- White Plains, NY (HPN)
Rebook your flightIs the departure date of your flight to, from or via any of the above mentioned destination(s) on Friday 16 November 2018? Then your new departure date should be no later than Monday 19 November 2018. You can rebook your flight at the latest on Monday 19 November 2018. Please see below options and rules:
1. Change your travel dates- You may change your travel dates of KLM, Air France and/or Delta Air Lines flights once.
- You can only change your travel dates if the same travel class as mentioned on your original ticket is available. Upgrading your ticket to Business Class is only possible by contacting us directly via Twitter, Messenger or Facebook or by telephone.
- You will not have to pay the change fee.
- You may use the full value of your original tickets for new tickets on KLM, Air France and/or Delta Air Lines.
- You will not have to pay the change fee.
You can rebook in the following ways:- Log in to My Trip and change your travel dates and/or destination yourself if:
- you have a KLM, Air France and/or Delta Air Lines ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet, or the use of a bassinet).
- We can help you rebook your journey via social media:
- If you don’t want to arrange the rebooking online or if you need assistance, contact the KLM Customer Contact Centre.
- Did you book your ticket via a travel agent? Please contact them directly to rebook.
Apply for a refund
You are entitled to a full refund of your ticket if you meet all requirements listed:- you are travelling to, from or via the above mentioned location(s) on Friday 16 November 2018
- your flight was cancelled by KLM, Air France and/or Delta Air Lines, or was delayed for more than 3 hours
- you did not travel
How to request a refund- If you bought your ticket via KLM.com, a KLM ticket office or the KLM Customer Contact Centre, and your ticket number starts with 074, you can apply for a refund online in just a few steps. You can also call us, but lines may be quite busy.
- If you booked via a travel agent, please contact them directly to request a refund.
- Due to the winter weather in the Northeast of the United States on Thursday 15 November 2018, some of our flights to, from or via the below locations may be disrupted. We are doing our very best to help you on your way again.
You can check your flight status or view your flight details in My Trip. If you have booked a flight to, from or via the below locations on Thursday 15 November 2018, please see below rebook and refund options we can offer you. These options are only valid, if you have a ticket originally issued on or before Wednesday 14 November 2018.
- Baltimore, MD (BWI),
- Boston, MA (BOS),
- Harrisburg, PA (MDT),
- Hartford, CT ( BDL),
- New York - Kennedy, NY (JFK),
- New York - LaGuardia, NY ( LGA),
- Newark, NJ ( EWR),
- Philadelphia, PA (PHL),
- Providence, RI (PVD),
- Scranton, PA (AVP),
- Stewart, NY (SWF),
- Washington Reagan, DC (DCA),
- Washington Dulles, DC (IAD),
- White Plains, NY (HPN)
Rebook your flightIs the departure date of your flight to, from or via any of the above mentioned destination(s) on Thursday 15 November 2018? Then your new departure date should be no later than Sunday 18 November 2018. You can rebook your flight at the latest on Sunday 18 November 2018. Please see below options and rules:
1. Change your travel dates- You may change your travel dates of KLM, Air France and/or Delta Air Lines flights once.
- You can only change your travel dates if the same travel class as mentioned on your original ticket is available. Upgrading your ticket to Business Class is only possible by contacting us directly via Twitter, Messenger or Facebook or by telephone.
- You will not have to pay the change fee.
- You may use the full value of your original tickets for new tickets on KLM, Air France and/or Delta Air Lines.
- You will not have to pay the change fee.
You can rebook in the following ways:- Log in to My Trip and change your travel dates and/or destination yourself if:
- you have a KLM, Air France and/or Delta Air Lines ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet, or the use of a bassinet).
- We can help you rebook your journey via social media:
- If you don’t want to arrange the rebooking online or if you need assistance, contact the KLM Customer Contact Centre.
- Did you book your ticket via a travel agent? Please contact them directly to rebook.
Apply for a refund
You are entitled to a full refund of your ticket if you meet all requirements listed:- you are travelling to, from or via the above mentioned location(s) on Thursday 15 November 2018
- your flight was cancelled by KLM, Air France and/or Delta Air Lines, or was delayed for more than 3 hours
- you did not travel
How to request a refund- If you bought your ticket via KLM.com, a KLM ticket office or the KLM Customer Contact Centre, and your ticket number starts with 074, you can apply for a refund online in just a few steps. You can also call us, but lines may be quite busy.
- If you booked via a travel agent, please contact them directly to request a refund.
- Due to wildfires in California in the United States, some of our flights to, from or via the below locations may be disrupted on Monday 12 November and Tuesday 13 November 2018. We are doing our very best to help you on your way again.
You can check your flight status or view your flight details in My Trip. If you have booked a flight to, from or via the below locations on Monday 12 November or Tuesday 13 November 2018, please see below rebook and refund options we can offer you. These options are only valid, if you have a ticket originally issued on or before Monday 12 November 2018.
- Burbank, CA (BUR),
- Los Angeles, CA (LAX),
- Oakland, CA (OAK),
- San Francisco, CA (SFO)
Rebook your flightIs the departure date of your flight to, from or via any of the above mentioned destination(s) on Monday 12 November or Tuesday 13 November 2018? Then your new departure date should be no later than Sunday 18 November. You can rebook your flight at the latest on Sunday 18 November 2018. Please see below options and rules:
1. Change your travel dates- You may change your travel dates of KLM, Air France and/or Delta Air Lines flights once.
- You can only change your travel dates if the same travel class as mentioned on your original ticket is available. Upgrading your ticket to Business Class is only possible by contacting us directly via Twitter, Messenger or Facebook or by telephone.
- You will not have to pay the change fee.
- You may use the full value of your original tickets for new tickets on KLM, Air France and/or Delta Air Lines.
- You will not have to pay the change fee.
You can rebook in the following ways:- Log in to My Trip and change your travel dates and/or destination yourself if:
- you have a KLM, Air France and/or Delta Air Lines ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet, or the use of a bassinet).
- We can help you rebook your journey via social media:
- If you don’t want to arrange the rebooking online or if you need assistance, contact the KLM Customer Contact Centre.
- Did you book your ticket via a travel agent? Please contact them directly to rebook.
Apply for a refund
You are entitled to a full refund of your ticket if you meet all requirements listed:- you are travelling to, from or via the above mentioned location(s) on Monday 12 November or Tuesday 13 November 2018
- your flight was cancelled by KLM, Air France and/or Delta Air Lines, or was delayed for more than 3 hours
- you did not travel
How to request a refund- If you bought your ticket via KLM.com, a KLM ticket office or the KLM Customer Contact Centre, and your ticket number starts with 074, you can apply for a refund online in just a few steps. You can also call us, but lines may be quite busy.
- If you booked via a travel agent, please contact them directly to request a refund.
Due to runway maintenance, Linate Airport will be closed from 27 July 2019 to 27 October 2019. Because of this, all our flights to, from or via Linate Airport on these dates are cancelled. We apologise for the inconvenience.
We’re here for you 24/7 to help you with any questions or requests. Please call the KLM Customer Contact Centre via +39 02 38591272 or contact us through social media.
A causa della manutenzione delle piste, l'aeroporto di Linate rimarrà chiuso dal 27 luglio 2019 al 27 ottobre 2019. Per questo motivo, tutti i nostri voli da, o via Linate, in queste date sono cancellati. Ci scusiamo per l'inconveniente.
Per ulteriori informazioni e assistenza, può contattare il Centro servizi di KLM al numero: +39 02 38594998, 24 ore su 24, 7 giorni su 7 o contattarci tramite i social media.
- As of 30 June 2018, on flights to and from the United States, powders and powder like substances may be carried in your hand baggage, but only in small amounts not exceeding 350 ml (12 oz) per item. Larger amounts must be carried in your check-in baggage. If there are any signs of tampering, the item is not allowed in either your hand baggage or check-in baggage.
You may always bring below mentioned items in your hand baggage. However, these items may be checked on signs of tampering.- Baby food to be consumed during the flight
- An urn containing ashes of a deceased person, provided it meets the requirements
- Duty free items packed in a STEB bag
