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United Kingdom - Possible closure of Manston Airport in Kent
Due to the possible closure of Manston (Kent) Airport, leading to the suspension of KLM flights, the following voluntary re-book options may be offered to customers with tickets to/from Manston (MSE) from Thursday, 27 March 2014 up to and including Saturday, 28 Feburay 2015.
To check if your flight is cancelled or disrupted, go to the updated flight status.
How to rebook
Log in to My Trip to view your flight details, or to change your travel dates yourself if:
- you have a KLM ticket
- your outbound or inbound journey has not started yet
- you are not travelling with an infant
- you do not have a special request (eg. special meal, unaccompanied minor, wheelchair, animal/pet)
You can also contact us by telephone. Did you book your ticket via a travel agent? Please contact that travel agent to rebook.
For 24/7 rebook assistance, contact KLM via Twitter or Facebook
We offer you the following rebook options and conditions:
1. Change of travel dates
The following conditions apply:
- You may change 1 outbound journey and 1 inbound journey on KLM, AIR FRANCE and/or Delta Air Lines flights free of charge.
- If your journey is to or from the above mentioned airport your new departure date should be no later than Saturday, 28 February 2015. The original duration of stay remains unchanged.
- Penalties and change fees do not apply.
- Re-booking is possible only if seats are available in the same cabin class as stated in the original ticket.
- If your journey is to or from the above mentioned airport, rebooking must be done at the latest on Saturday, 28 Febuary 2015.
- Travel may be re-scheduled to/from any destination within the United Kingdom.
2. Change of destination
You may use the full value of your original tickets to buy new tickets of the same or a higher KLM, AIR FRANCE and/or Delta Air Lines fare.
- If your journey is to or from the above mentioned airport your new departure date should be no later than Saturday, 28 February 2015. The original duration of stay remains unchanged.
- Penalties and change fees do not apply
- If your journey is to or from the above mentioned airport, rebooking and re-issuing must be done at the latest on Saturday, 28 Febuary 2015.
3. Refunds
You are entitled to a full refund of your ticket if:
- Your flight is from to or from Manston (MSE) from 27 March 2014 up to and including Saturday 28 February 2015, or your flight was delayed for more than 3 hours and you did not travel.
If you bought your ticket via KLM.com, a KLM ticket office or KLM Telephone Reservations, and your ticket number starts with 074, you can apply for a refund by filling out our online refund form. This will avoid long waiting times at our sales and service centres. If you booked via a travel agent, you should contact them directly.
Receive flight info via SMS or e-mail
Would you like to stay informed on the latest about your flight? Make sure to leave your mobile phone number and e-mail address when booking your flight.
We will let you know via SMS and/or e-mail when check-in has started, if there is a gate change, or if your flight has been delayed or cancelled. Receiving messages from our KLM Connect service is free.
