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- The industrial actions in Argentina may lead to longer queues at the security check. Please take extra travelling time into consideration. If you have booked a flight to, from or via Buenos Aires (EZE) on Monday 24 September 2018 and Tuesday 25 September 2018, please see below rebook and refund options we can offer you. These options are only valid, if you have a ticket originally issued on or before Sunday 23 September 2018.
You can check your flight status or view your flight details in My Trip. We are doing our very best to help you on your way again.
Rebook your flightIs the departure date of your flight to, from or via any of the above mentioned destinations on Monday 24 September 2018 and Tuesday 25 September 2018? Then your new departure date should be no later than Sunday 30 September 2018. You can rebook your flight at the latest on Sunday 30 September 2018. Please see below options and rules:
1. Change your travel dates- You may change your travel dates of KLM, AIR FRANCE and/or Delta Air Lines flights once.
- You can change your travel dates only if the same fare type is available as mentioned in your original ticket. If you change to a higher fare type, you may need to pay the fare difference. Upgrading your ticket to Business Class is only possible by contacting us directly via Twitter, Messenger or Facebook or by telephone.
- You will not have to pay the change fee.
- You may use the full value of your original tickets for new tickets on KLM, AIR FRANCE and/or Delta Air Lines.
- You will not have to pay the change fee.
You can rebook in the following ways:- Log into My Trip and change your travel dates and/or destination yourself if:
- you have a KLM, AIR FRANCE and/ or Delta Air Lines ticket
- your journey has not started yet
- you are not travelling with a baby
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet, or the use of a bassinet)
- We can rebook your journey via Twitter, Messenger and Facebook!
- Go to twitter.com/KLM
- Go to messenger.com/KLM
- Go to www.Facebook.com/KLM
- You can also contact us by telephone.
- Did you book your ticket via a travel agent? Please contact that travel agent to rebook.
Apply for a refund
You are entitled to a full refund of your ticket if you are travelling to, from or via any of the above mentioned locations on Monday 24 September 2018 and Tuesday 25 September 2018, and your flight was cancelled by KLM, AIR FRANCE and/or Delta Air Lines, or was delayed for more than 3 hours and you did not travel.
How to request a refund- If you bought your ticket via KLM.com, a KLM ticket office or KLM Telephone Reservations, and your ticket number starts with 074, you can apply for a refund online in just a few steps. You can also call us, but lines may be quite busy.
- If you booked via a travel agent, please contact them directly.
- Due to the expected strong winds in Amsterdam on Friday 21 September 2018, some of our flights to, from or via Amsterdam Airport Schiphol may be disrupted. We are doing our very best to help you on your way again.
You can check your flight status or view your flight details in My Trip. If your flight to, from or via Amsterdam Airport Schiphol on Friday 21 September 2018 is rescheduled, please see below rebook and refund options we can offer you. These options are only valid, if you have a ticket originally issued on or before Thursday 20 September 2018.
Rebook your flightIs the departure date of your flight to, from or via the above mentioned destination on Friday 21 September 2018? Then your new departure date should be no later than Wednesday 26 September 2018. You can rebook your flight at the latest on Monday 24 September 2018. Please see below options and rules:
1. Change your travel dates- You may change your travel dates of KLM, Air France and/or Delta Air Lines flights once.
- You can only change your travel dates if the same travel class as mentioned on your original ticket is available. Upgrading your ticket to Business Class is only possible by contacting us directly via Twitter, Messenger or Facebook or by telephone.
- You will not have to pay the change fee.
- You may use the full value of your original tickets for new tickets on KLM, Air France and/or Delta Air Lines.
- You will not have to pay the change fee.
You can rebook in the following ways:- Log in to My Trip and change your travel dates and/or destination yourself if:
- you have a KLM, Air France and/or Delta Air Lines ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet, or the use of a bassinet).
- We can help you rebook your journey via social media:
- If you don’t want to arrange the rebooking online or if you need assistance, contact the KLM Customer Contact Centre.
- Did you book your ticket via a travel agent? Please contact them directly to rebook.
Apply for a refund
You are entitled to a full refund of your ticket if you meet all requirements listed:- you are travelling to, from or via the above mentioned location on on Friday 21 September 2018
- your flight was cancelled by KLM, Air France and/or Delta Air Lines, or was delayed for more than 3 hours
- you did not travel
How to request a refund- If you bought your ticket via KLM.com, a KLM ticket office or the KLM Customer Contact Centre, and your ticket number starts with 074, you can apply for a refund online apply for a refund online in just a few steps. You can also call us, but lines may be quite busy.
- If you booked via a travel agent, please contact them directly to request a refund.
航空券の変更、払い戻しにつきましては、日本語ページをご参照下さい。
Due to typhoon Jebi, our flight schedule is still disrupted. All our flights to, from or via Kansai International Airport between Wednesday 5 September and Monday 17 September 2018 are cancelled.
As of Tuesday 18 September 2018, we slowly resumed some of our flights. Starting from Thursday 20 September 2018, we will resume our daily operation.
You may experience hindrance while travelling to and from the airport. Please anticipate on extra time.
You may be entitled to a refund of costs or compensation. Please see below rebook and refund options we can offer you.
Rebook your flightIs the departure date of your flight to, from or via any of the above mentioned destination between Wednesday 5 September 2018 and Saturday 22 September 2018? Then your new departure date should be no later than Friday 28 September 2018. You can rebook your flight at the latest on Friday 28 September 2018. Please see below options and rules:
1. Change your travel dates- You may change your travel dates of KLM, Air France and/or Delta Air Lines flights once.
- You can only change your travel dates if the same travel class as mentioned on your original ticket is available. Upgrading your ticket to Business Class is only possible by contacting us directly via Twitter, Messenger or Facebook or by telephone.
- You will not have to pay the change fee.
- You may use the full value of your original tickets for new tickets on KLM, Air France and/or Delta Air Lines.
- You will not have to pay the change fee.
You can rebook in the following ways:- Log in to My Trip and change your travel dates and/or destination yourself if:
- you have a KLM, Air France and/or Delta Air Lines ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet, or the use of a bassinet).
- We can help you rebook your journey via social media:
- If you don’t want to arrange the rebooking online or if you need assistance, contact the KLM Customer Contact Centre.
- Did you book your ticket via a travel agent? Please contact them directly to rebook.
Apply for a refund
You are entitled to a full refund of your ticket if you meet all requirements listed:- you are travelling to, from or via the above mentioned location between Wednesday 5 September 2018 and Saturday 22 September 2018.
- your flight was cancelled by KLM, Air France and/or Delta Air Lines, or was delayed for more than 3 hours.
- you did not travel.
How to request a refund- If you bought your ticket via KLM.com, a KLM ticket office or the KLM Customer Contact Centre, and your ticket number starts with 074, you can apply for a refund online in just a few steps. You can also call us, but lines may be quite busy.
- If you booked via a travel agent, please contact them directly to request a refund.
- As of 30 June 2018, on flights to and from the United States, powders and powder like substances may be carried in your hand baggage, but only in small amounts not exceeding 350 ml (12 oz) per item. Larger amounts must be carried in your check-in baggage. If there are any signs of tampering, the item is not allowed in either your hand baggage or check-in baggage.
You may always bring below mentioned items in your hand baggage. However, these items may be checked on signs of tampering.- Baby food to be consumed during the flight
- An urn containing ashes of a deceased person, provided it meets the requirements
- Duty free items packed in a STEB bag
