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Change of travel plans? You can cancel or change your booking, depending on the fare conditions of your ticket.

Can I change or cancel my ticket?

You can change your travel dates and/or times if the fare conditions allow this and if your ticket was issued by KLM or AIR FRANCE. Tickets for babies, tickets for children travelling alone, and tickets for which you have requested a special service (such as assistance at the airport or on board) can only be changed by calling the KLM Service Centre. 

If your flight is cancelled, we will contact you by phone and/or by e-mail and text message about any rebooking options.

When changing your ticket to a higher fare type you may need to pay the price difference.

Administration fee
Regardless your ticket type(booking class), you always pay an administration fee to cancel your booking.

If you would like to change a changeable ticket, you will only pay the administration fee if you do this via telephone. Via My Trip you will not have to pay an administration fee. Changing a fully flexible ticket type is always free of cost.

Read more about fares and conditions 
Compensation and Refunds 

How does it work?

  • To change or cancel tickets which you booked directly on KLM.com, please contact the KLM Service Centre.
  • To change or cancel tickets booked via a travel agent, please contact the relevant travel agent.
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Frequently asked questions

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