Refunds and compensation

We do everything we can to make your journey as comfortable as possible. However, if your KLM flight does not go according to plan, you may be entitled to a refund of costs or compensation.

Refund of ticket costs

Here is in which cases you can request a refund of your ticket costs:
  • Your KLM flight was cancelled and you did not take an alternative flight
  • You’ve been confronted with a change in the Schedule Indicators (article 11 General conditions of carriage) and you decided against transportation
  • If the conditions of your ticket allow for a refund or
  • You cancelled your trip because your European flight was delayed more than 90 minutes and your outbound and return flights were scheduled on the same day
  • You cancelled your intercontinental KLM flight because it was delayed more than 3 hours
  • In case of the death of a passenger or
  • In case of visa refusal
Please note: If you request a refund, all flights in your booking will be cancelled.

Refund of extra option costs

Want to request a refund for extra option costs such as extra comfortable seats, extra baggage, upgrade to Business Class, a la carte meal or flexibility? Read on the extra option refund page in which cases you can request a refund. Your ticket number always needs to start with 074.


Request compensation

Here is in which cases you can request compensation:
  • Your KLM flight was cancelled or delayed for more than 3 hours
  • Your flight was not cancelled or delayed due to special circumstances, such as extreme weather conditions, political instability or a third party strike


Did you receive a KLM voucher?

Some vouchers which you received due to cancellation, delay, denied boarding or downgrading, are refundable (‘refundable EMD’) and can be exchanged for cash. Other vouchers (TDC, TCV and the non-refundable EMD) you can use as credit for your next flight booking and/or to buy extra options.

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Check the status of your refund request

Did you request a refund of your (ticket) costs?

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