Terms and conditions of Meet & Seat

Before using Meet & Seat, please read through the following Terms and Conditions carefully.


Meet & Seat is owned by Koninklijke Luchtvaart Maatschappij n.v. (also known as KLM Royal Dutch Airlines), with registered office at Amsterdamseweg 55, 1182 GP Amstelveen, Netherlands. In these Terms and Conditions “KLM” refers to Koninklijke Luchtvaart Maatschappij n.v. and “You” to the user of Meet & Seat. Please read through these Terms and Conditions (“Terms”) carefully before using KLM’s Meet & Seat service (“Meet & Seat”). Your use of Meet & Seat indicates Your agreement to be bound by these Terms and the applicable terms and conditions published by Your social media provider, such as Facebook or LinkedIn (“Social Media”).

Registration no.: 33014286 
VAT number: NL004983269B01

If You wish to participate in Meet & Seat, keep in mind the following. KLM is only facilitating the possibility for You to express a desire for a seat next to a certain passenger. However, every passenger reserves the right to change his or her seat and KLM reserves the right to assign or reassign a seat at any time, even after boarding of the aircraft. The final decision rests with the ground staff and operating crew on the day of the flight.


Sharing Your Social Media profile

Your participation in Meet & Seat is Your own decision and You can select which content of Your Social Media profile You post on Meet & Seat by selecting the details You wish to import from Your Social Media profile.

After You have uploaded Your Social Media profile, Your Social Media profile details on Meet & Seat will not be updated automatically. You can always return to Meet & Seat and log in again to update Your profile details.

Your Social Media profile on Meet & Seat will be deleted automatically within 48 (forty-eight) hours after the last scheduled flight in Your journey.

When You publish Your profile through Meet & Seat, this means that You are allowing other people who have joined Meet & Seat to access and use that information and to associate it with You (i.e. Your name and profile picture). When You choose to share a link to Your public profile in Your Social Medium, the details You share on that page are shared according to Your preferences on that Social Medium.

By using Meet & Seat You commit to the following:

  1. You will not post unauthorized commercial communications on Your profile.
  2. You will not copy or use any content or information published by other users on Meet & Seat or any content not representing You as a person. You will not post content or take any action on Meet & Seat that infringes or violates another person’s rights or otherwise violates the law.
  3. The name, profile picture and other profile information should represent You as a person and You may not use a fake profile or someone else's profile to participate in Meet & Seat, or otherwise access Meet & Seat.
  4. You will not bully, intimidate, or harass other people.
  5. You will not post content that is hateful, threatening or pornographic, that incites violence or contains nudity or graphic or gratuitous violence, or is unlawful, misleading, malicious or discriminatory.
  6. You will not facilitate or encourage any violations of the statement of either a Social Media provider or these Terms and Conditions.

You represent and warrant that You have the legal right, capacity and ability to enter into the Agreement with KLM to which these Terms apply (“this Agreement”) and to use Meet & Seat in accordance with these Terms. You agree to be responsible for all use of Meet & Seat. You agree not to assign, transfer or sublicense Your rights pursuant to this Agreement. You may not allow others to use Meet & Seat under Your name or account.

The features of Meet & Seat are provided solely to permit You to make legitimate seat requests for a seat on Your booked flight and for no other purposes. You may not reproduce, use, block, overwrite, copy, distribute or monitor any content of Meet & Seat by using a robot, spider, search engine or other automatic mechanism without the prior written approval of KLM. You may not take any action that will or could impose an excessive or disproportionate load on the Meet & Seat infrastructure. You agree to only use the seat reservation facilities of Meet & Seat to make legitimate seat requests for Yourself. You agree to abide by the applicable Terms and Conditions.


Intellectual Property Rights

Meet & Seat is owned by KLM and operated by KLM and/or its suppliers. All intellectual property rights, including copyrights, in the material contained in Meet & Seat and any KLM trademarks and brands included in that material belong to KLM and/or its licensors and/or its suppliers. You may not use our copyrights or trademarks (including KLM, Meet & Seat, the KLM and Meet & Seat logos) or confusingly similar marks without our written permission.

No material, information, software, products or services obtained from Meet & Seat may be modified, copied, displayed, performed, licensed, reproduced, republished, uploaded, posted, transmitted, sold or distributed in any way without the prior written permission of KLM, except that You may use a copy of the material on a single computer for Your own personal non-commercial use, provided You keep intact all accompanying copyright and other proprietary notices.

Liability disclaimer

The information, software, products, and services part of or related to Meet & Seat may include technical inaccuracies or typographical errors. KLM and/or its suppliers make no representations about the suitability of the information, software, products and services part of or related to Meet & Seat. All such information, software, products, and services are provided ‘as is’ without warranty of any kind. KLM and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. In no event shall KLM and/or its suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of Meet & Seat or with the delay or inability to use Meet & Seat, or for any information, software, products and services obtained through Meet & Seat or otherwise arising out of the use of Meet & Seat, whether based on contract, tort, strict liability or otherwise. The foregoing does not apply in the event of willful misconduct or gross negligence on the part of KLM and/or its suppliers and/or in the event of damage resulting from death or injury.


As a condition of use of Meet & Seat, You agree to indemnify KLM and its suppliers from and against any and all liabilities, expenses (including attorneys' fees) and damages arising out of claims resulting from Your use of Meet & Seat.

Modification of these Terms and Conditions and functionality of Meet & Seat
KLM reserves the right to change these Terms at any time. You are responsible for regularly reviewing these Terms, which are made available to you continuously by their inclusion in Meet & Seat. Continued use of Meet & Seat following any such changes shall constitute Your acceptance of such changes. KLM reserves the right to cancel or change the functionalities of Meet & Seat and/or any procedures related to the use of Meet & Seat.



KLM reserves the right to remove Your account or profile or any part thereof from Meet & Seat if we believe such action is warranted.
These Terms refer solely to the use of Meet & Seat and separate Terms and Conditions apply to airline carriage, prize competitions and other campaigns, services and Your use of Social Media.

This Agreement shall be deemed to have been made in Amstelveen, Netherlands, and shall be interpreted, and the rights and liabilities of the parties hereto determined, in accordance with the law of the Netherlands, without regard to conflicts of law principles. The parties consent to the exclusive jurisdiction of the courts of Amsterdam, Netherlands, for the determination of any claim or controversy between the parties and arising out of or relating to this Agreement.

If anyone brings a claim against us related to Your actions, content or information on Meet & Seat, You will indemnify and hold KLM and Social Media providers such as Facebook and LinkedIn harmless from and against all damages, losses or expenses of any kind (including reasonable legal fees and costs) related to such claim.

KLM always appreciates Your feedback and other suggestions about Meet & Seat, but You understand that we may use them without any obligation to compensate You for them (just as You have no obligation to offer them) and reserve no rights or ownership with respect to Your given feedback.

KLM's Meet & Seat provisions are subject to existing laws and legal process and no part of this Agreement is in derogation of KLM's right to comply with law enforcement requests or requirements relating to Your use of Meet & Seat or information provided to or gathered by KLM with respect to such use.

If any part of the Terms is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Terms shall continue in effect.

These Terms constitute the entire Agreement between You and KLM with respect to the use of Meet & Seat. A printed version of these Terms and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.