Refund of ticket cost

If your journey did not go as planned, we apologise for the inconvenience.

Important: read the following before requesting a refund of your ticket cost

Please note: once you request a refund, all flights in your booking will be cancelled. It may take us 2-4 weeks to process your refund. The refund will be made in the same currency and by the same payment method as used to purchase your ticket.

Requesting a refund online, via below “Request a refund” button or via social media, is free of charge. You can also call the KLM Customer Contact Centre to arrange it for you, in that case a fee may be charged.

In all refund requests, the bank account holder has to be one of the passengers. If it doesn’t match, you must include a copy of your passport and a signed authorization letter (in English) to your online refund request.

If you purchased your ticket from a travel agent, you need to contact your travel agent to arrange a refund. For tickets bought from an airline other than KLM, please contact the concerning airline.

Please note: your entire booking will be cancelled

Request a refund

Ticket refund conditions

You can apply for a refund in any of the following cases:
  • You want to cancel your ticket within 24 hours after booking
  • Your KLM flight was cancelled and you did not take an alternative flight.
  • The conditions of your KLM ticket allow for a refund. A cancellation fee may apply.
  • On an intra-European itinerary if your flight was delayed more than 90 minutes and your outbound and return flights were scheduled on the same day
  • Your intercontinental KLM flight was delayed more than 3 hours.
  • In the event of the death of the passenger.
  • Your visa application was denied, an administration fee is applicable.
  • If you have a delay of more than 5 hours on your connecting KLM flight and you no longer want to fly to your final destination.

Refunds are subject to applicable regulations in the country in which the ticket was purchased and/or to applicable regulations in the country in which the refund must be paid.

If you booked a Business Class ticket but traveled in Economy Class you can apply for a refund of the fare difference. Please contact the KLM Customer Contact Centre

Were you unable to board a KLM flight because it was overbooked?
Request compensation