KLM Royal Dutch Airlines terms and conditions



This Web site is owned by Koninklijke Luchtvaart Maatschappij n.v. (also known as KLM Royal Dutch Airlines) having it’s registered office at Amsterdamseweg 55, 1182 GP Amstelveen, the Netherlands. In these Terms and Conditions "KLM" refers to Koninklijke Luchtvaart Maatschappij n.v. and “User” to the user of this Web site. Please review these Terms and Conditions (“Terms”) carefully before using this Web site. Your use of this Web site indicates your agreement to be bound by these Terms.


Use Of Reservations

User represents and warrants that he or she is at least 18 years of age and possesses the legal right capacity and ability to enter into the agreement with KLM to which these Terms apply ("this Agreement") and to use this Web site in accordance with these Terms. User agrees to be financially responsible for all use of this Web site (as well as for use of User's account by others, including without limitation minors living with User). User agrees not to assign, transfer or sublicense User's rights pursuant to this Agreement. User may allow other members of User's household to use this Web site under User's name or account, provided that User hereby agrees to pay all charges that they incur and to be responsible for all other aspects of their usage. User agrees to supervise all usage by minors of this Web site under User's name or account.

The reservations feature of this Web site is provided solely to permit User to determine the availability of travel-related goods and services and to make legitimate reservations or otherwise transact business, and for no other purposes. Without limitation, User shall not make any speculative, false or fraudulent reservations or any reservations in anticipation of demand. User shall not reproduce, use, block, overwrite, copy, distribute or monitor any content of the Web site by using any robot, spider, search engine or any other automatic mechanism without prior written consent of KLM. User shall not take any action that will or could impose an excessive or disproportionately load on Web site infrastructure. User agrees that the travel services reservations facilities of this Web site shall be used only to make legitimate reservations or purchases for User or for another person for whom User is legally authorised to act. User agrees to abide by the applicable terms or conditions . User shall be completely responsible for all charges, fees, duties, taxes and assessments arising out of the use of this Web site, other than taxes on revenues thus accruing to KLM.

Intellectual Property Rights

This Web site is owned by KLM and operated by KLM and/or its suppliers. The intellectual property rights, including the copyrights, in the material contained in this Web site and any KLM trade marks and brands included in that material belongs to KLM and/or its licensors and/or its suppliers.  
No material, information, software, products or services obtained from this Web site may be modified, copied, displayed, performed, licensed, reproduced, republished, uploaded, posted, transmitted, sold or distributed in any way, without the prior written permission of KLM, except that User may download one copy of the material on a single computer for User's own personal non-commercial use only, provided User keeps intact all accompanying copyright and other proprietary notices.

Liability Disclaimer

The information, software, products, and services published on this Web site may include technical inaccuracies or typographical errors. KLM and/or its suppliers make no representations about the suitability of the information, software, products, and services contained on this Web site for any purpose. All such information, software, products, and services are provided "as is" without warranty of any kind. KLM and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. In no event shall KLM and/or its suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this Web site or with the delay or inability to use this Web site, or for any information, software, products, and services obtained through this Web site, or otherwise arising out of the use of this Web site, whether based on contract, tort, strict liability or otherwise. 

The foregoing does not apply in the event of wilful misconduct or gross negligence on the part of KLM and/or its suppliers and/or in the event of damage resulting from death or injury.

Exchange rates

The prices stated on the KLM website are shown in one specific currency for each country. However, it is possible to pay in a different currency. This process is called Multi Currency Pricing. The relevant middle rate is used to convert the original currency into the preferred payment currency, with the addition of a fixed surcharge. This surcharge is market-based and KLM always endeavours to keep this fee (including the middle rate applied) lower than the rates applied by credit and debit card-issuing institutions like banks. However, KLM cannot be held liable for any differences in these rates. 

If the payment currency is different from the currency charged to your credit or debit card, the bank issuing the card will convert the rate. KLM cannot be held liable for this conversion. 

If you have chosen to pay in a currency other than the original currency on the KLM website, the institution issuing your card may still charge a fee. This depends on the country and bank. These fees are called ‘overseas charges’ or ‘cross-border charges’ and are not related to exchange rates. These fees are also charged by the card-issuing institutions responsible for the currency conversions. This is an agreement between the card-issuing institution and the cardholder. Consequently, KLM cannot be held liable for these fees.


Links to Third Parties' Web Sites

This Web site may contain links or references to other Internet sites maintained by third parties. KLM does not operate or control in any respect any information, products or services on such third party sites. Third party links and references are included solely for the convenience of users, and do not constitute any endorsement by KLM and/or its suppliers. User assumes sole responsibility for use of third party links and references. 

Any third party that wishes to establish links to this Web site should notify KLM of their intention prior to doing so. KLM reserves the right to deny permission for any such links to this Web site. If however KLM gives its permission for any such links, KLM is not under any obligation to establish reciprocal links with the third party.


As a condition of use of this Web site, the User agrees to indemnify KLM and its suppliers from and against any and all liabilities, expenses (including attorneys' fees) and damages arising out of claims resulting from User's use of this Web site.


Modification of These Terms

KLM reserves the right to change these Terms at any time. User is responsible for regularly reviewing these Terms that are on a continuous basis put at the disposal of the User by including them in this Web site. Continued use of this Web site following any such changes shall constitute the User's acceptance of such changes.



KLM reserves the right to make and have made any and all changes to this Web site at its sole discretion without notice to the User. KLM reserves the right to at its sole discretion denies access to this Web site to anyone at anytime. 

These Terms refer only to the use of this Web site and separate terms and conditions apply to airline carriage, prize draws or any other promotion, and other services.
This Agreement shall be deemed to have been made in Amstelveen, The Netherlands, The Netherlands and shall be interpreted, and the rights and liabilities of the parties hereto determined in accordance with the law of The Netherlands, without regard to conflicts of law principles. The parties consent to the exclusive jurisdiction of the courts of Amsterdam, The Netherlands for the determination of any claim or controversy between the parties and arising out of or relating to this Agreement. 
User acknowledges that no joint venture, partnership, employment, or agency relationship exists or arises between the User and KLM as a result of this Agreement or use of this Web site. User agrees not to hold himself or herself out as a representative, agent, or employee of KLM and that KLM will not be liable for any representation, act or omission of the User. 

KLM's performance of this Agreement is subject to existing laws and legal process and nothing contained in this Agreement is in derogation of KLM's right to comply with law enforcement requests or requirements relating to the User's use of this Web site or information provided to or gathered by KLM with respect to such use. 

If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Agreement shall continue in effect. 

This Agreement constitutes the entire agreement between the User and KLM with respect to this Web site and the services offered thereon and it supersedes all prior communications and proposals, whether electronic, oral or written, between the User and KLM with respect to this Web site. A printed version of this Agreement and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. 
Version: June, 2005