Latest flight information: coronavirus

Last updated: Wednesday 24 February 2021, 15:00 / 3:00 PM (CET)

What you can do yourself

Since the outbreak of the coronavirus, we’ve been closely monitoring the situation. Of course, we’re doing everything possible to assist you with your upcoming travel plans but waiting times at the KLM Customer Contact Centre might be long. We highly recommend making use of the self-service options to change your flight or request a refund. For detailed information and conditions, please see the rebook and refund policies on this page.

Didn’t receive your boarding pass after checking in? Please go to the check-in desk at the airport where our staff will assist you.

Travel advice and entry requirements

If you really need to travel, make sure to check the current travel advice and entry requirements of the country you’re travelling to on its government’s website. These differ per country.

Are you travelling from The Netherlands? The Dutch government advises not to travel abroad until 31 March 2021 unless absolutely necessary.

Negative tests mandatory for passengers departing from high-risk areas

All passengers departing from high-risk areas that are flying to or via the Netherlands must be able to show negative COVID-19 test results and test declarations. Depending on your location of departure, please read below what applies to you.

You may be requested to show the needed documents to airport staff or the designated (medical) authorities, such as the Royal Netherlands Marechaussee. If you cannot show these documents, you may be denied entry into the Netherlands.

Additionally, you are strongly advised to self-quarantine for a period of 10 days. Keep in mind that the advice remains to only travel when it is essential.

For more information about travelling to the Netherlands, check the website of the Dutch authorities .

Travelling from the EU or Schengen area to or via the Netherlands

You need to have:

a recent negative PCR test result. This PCR test must be carried out no more than 72 hours before arrival. You can bring digital proof.*
a recent negative rapid test result of one of the following rapid tests: antigen test, RT-LAMP test, molecular test, NAAT test, TMA test, or ID NOW test. This test must be taken within 4 hours before boarding. You can bring digital proof.

Travelling from outside the EU or Schengen area to or via the Netherlands

You need to have:

a recent negative PCR test result. This PCR test must be carried out no more than 72 hours before arrival. You can bring digital proof.*
a recent negative rapid test result of one of the following rapid tests: antigen test, RT-LAMP test, molecular test, NAAT test, TMA test, or ID NOW test. This test must be taken within 4 hours before boarding. You can bring digital proof.
a signed and printed negative test declaration form. You have to show a paper copy before departure to the airline staff or to the Royal Military and Border Police (Koninklijke Marechaussee).

Download the negative test declaration form via the website of the Dutch authorities 

This also applies to passengers with a Dutch nationality, and passengers arriving at an airport in The Netherlands and continuing their trip without leaving the airport.

*Your PCR test result should be in English, German, French, Spanish or Dutch. Make sure your COVID-19 PCR test document includes the following:

Type of test: this must be a molecular PCR test and must be for SARS-CoV-2/COVID-19.
Your test result: the test result must be negative.
Your first and last name, as stated in your passport.
Date and time the test was conducted: this must have been no more than 72 hours before arrival in The Netherlands.
Name and contact information of the institute or laboratory that conducted the test.

When is it not necessary to show a PCR test result?

If the passenger is younger than 13 years.
If you come from one of the countries listed as safe. 

View a full list of all exceptions on the website of the Dutch authorities 

Make sure to check KLM TravelDoc shortly before departure for all measures that apply to your trip. Enter your entire route if your trip includes transfers. Need to show a negative COVID-19 test result before boarding? The Dutch authorities and SkyTeam have created an overview of rapid and PCR test locations near the airport.

Go to KLM TravelDoc 

View test locations in your country of residence or in another country

View global rapid and PCR test locations on the website of the Dutch authorities 

View global rapid and PCR test locations on the website of SkyTeam 

Travel bans

Several countries, including the Netherlands, have issued an immediate travel ban for passengers travelling to or from certain countries. If there is a travel ban for your destination, we’ll send you a cancellation message or an e-mail with all entry requirements as soon as possible.

Check the website of the Dutch government to see the restrictions for travelling to and from the Netherlands 

For information about other destinations, visit our KLM TravelDoc tool 

Rebooking possibilities

Are you travelling to a country where a travel ban is issued? You can rebook your flight to a later date via My Trip, free of charge. You can also choose to cancel your flight and get your ticket refunded .
Do you have a transfer at Amsterdam Airport Schiphol? You can rebook your flight to a later date via My Trip.

View our full refund and rebook policies below.

Rebook policy for when your test result comes in too late
If your negative COVID-19 PCR test result or negative rapid test result comes in too late, we’re offering the following rebook possibility.
1. Rebook your flight
- You can rebook your flight from 48 hours before your original scheduled departure time up until your original scheduled departure time.
- Your new travel date can be up to 4 days after your original travel date or on the next available flight.
- You can rebook at no additional costs within the same travel class (either Economy Class or Business Class). However, outside of the period mentioned above, a fare difference might apply.
- If you’re not able to depart on your original date, you can also change your return flight to keep the initial duration of your stay.
- Your purchased extra options are transferable to another date. The same goes for Flying Blue reward tickets.
How to rebook
Please contact us in order to change your travel dates when your negative PCR test comes in too late.
Did you book your ticket via a travel agent? Please contact them directly to rebook your flight.

Global rebook and refund policies

We’re offering several rebooking and refund possibilities, please read below what applies to you. Please note that a separate policy is in place for Brazil, as well as for KLM Package Deals , KLM Flight Bundle , and Flying Blue reward tickets .

Was your flight cancelled by the airline?

You can change your booking anytime, but it would be especially helpful to us if you would do so before your original travel date.

Flight cancelled by the airline
1. Rebook your flight
Change your travel dates
- You may change your travel dates without having to pay the change fee.
- Is your new travel date 30 days before or after your original travel date? Then you can rebook for free within the same travel class (Economy Class or Business Class). However, outside of the period mentioned above, a fare difference might apply.
Change your destination
- You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, and Virgin Atlantic.
- You will not have to pay the change fee. However, a fare difference might still apply.
How to rebook
Log in to My Trip and change your travel dates or destination yourself if:
- you have a KLM, Air France or Delta Air Lines ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).
Did you book your ticket via a travel agent? Please contact them directly to rebook your flight.
2. Request a refund in the form of a refundable travel voucher
If you choose to postpone your trip, we will provide you with a refund in the form of a travel voucher.
- If your travel voucher is issued between 1 March 2019 and 31 December 2020, you can use your voucher until 31 December 2021 on KLM, Air France, Delta Air Lines, and Virgin Atlantic. Vouchers that are issued on or after 1 January 2021, will be valid for 1 year after the date of issue.
- You can use your voucher to book a flight that takes place after the expiry date of the voucher.
- If the amount of your voucher is greater than the price of your new booking, you'll receive another voucher for the remaining balance.
- Your travel voucher is refundable.
How to request a refundable travel voucher
- Request a refund in the form of a travel voucher online .
- We will process your request and send your travel voucher via e-mail within a couple of days.
- Please note that your entire booking will be cancelled once we’ve issued your travel voucher.
Did you book your ticket via a travel agent? Please contact them directly to request information on refund options.
How to use a travel voucher
You can use an unlimited number of vouchers as a payment method during online checkout to purchase a new ticket and/or extra options. You will not have to pay a booking fee.
3. Request a cash refund
If your flight was cancelled by the airline, you can also request a cash refund.
Request a full cash refund or a refund in form of a travel voucher 
If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.

Is your flight not cancelled, but have you decided to postpone your trip?

Different policies are in place, depending on what your scheduled departure date was. Not sure what your departure date was? Check the confirmation e-mail you received after booking your flight.

If your flight has not been cancelled by the airline, you can only change your booking before the scheduled departure of your flight.

Tickets booked with a departure before or on 31 December 2021
1. Rebook your flight
Change your travel dates
- You may change your travel dates without having to pay the change fee, as described in your ticket conditions. However, a fare difference might still apply.
Change your destination
- You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, and Virgin Atlantic.
- You will not have to pay the change fee. However, a fare difference might still apply.
How to rebook
Log in to My Trip and change your travel dates or destination yourself if:
- you have a KLM or Air France ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).
Did you book your ticket via a travel agent? Please contact them directly to rebook your flight.
2. Request a refund in the form of a refundable travel voucher
If you choose to postpone your trip, we will provide you with a refund in the form of a travel voucher.
- If your travel voucher is issued between 1 March 2019 and 31 December 2020, you can use your voucher until 31 December 2021 on KLM, Air France, Delta Air Lines, and Virgin Atlantic flights. Vouchers that are issued on or after 1 January 2021, will be valid for 1 year after the date of issue.
- You can use your voucher to book a flight that takes place after the expiry date of the voucher.
- If the amount of your voucher is greater than the price of your new booking, you'll receive another voucher for the remaining balance.
- Your travel voucher is refundable.
How to request a refundable travel voucher
- Request a refund in the form of a travel voucher online .
- We will process your request and send your travel voucher via e-mail within a couple of days.
- Please note that your entire booking will be cancelled once we’ve issued your travel voucher.
Did you book your ticket via a travel agent? Please contact them directly to request information on refund options.
How to use a travel voucher
You can use an unlimited number of vouchers as a payment method during online checkout to purchase a new ticket and/or extra options. You will not have to pay a booking fee.
If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.
Tickets booked with a departure on or after 1 January 2022
1. Rebook your flight
Change your travel dates
- You may change your travel dates without having to pay the change fee, as described in your ticket conditions. However, a fare difference might still apply.
Change your destination
- You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, and Virgin Atlantic.
- You will not have to pay the change fee. However, a fare difference might still apply.
How to rebook
Log in to My Trip and change your travel dates or destination yourself if:
- you have a KLM or Air France ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).
Did you book your ticket via a travel agent? Please contact them directly to rebook your flight.
2. Request a refund
If you choose to postpone your trip, check your ticket conditions to see if you’re entitled to a refund. You can find these conditions in the confirmation e-mail you received after booking your flight.
If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.

Exceptions on the global policies

For Brazil, a separate rebook and refund policy is in place.

Brazil
Flight cancelled by the airline
1. Rebook your flight
Change your travel dates
- You may change your travel dates without having to pay the change fee.
- Is your new travel date 30 days before or after your original travel date? Then you can rebook for free within the same travel class (Economy Class or Business Class). However, outside of the period mentioned above, a fare difference might apply.
Change your destination
- You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, and Virgin Atlantic.
- You will not have to pay the change fee. However, a fare difference might still apply.
How to rebook
Log in to My Trip and change your travel dates or destination yourself if:
- you have a KLM, Air France or Delta Air Lines ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).
Did you book your ticket via a travel agent? Please contact them directly to rebook your flight.
2. Request a refund in the form of a refundable travel voucher
If you choose to postpone your trip, we will provide you with a refund in the form of a travel voucher.
- If your travel voucher is issued between 1 March 2019 and 31 December 2020, you can use your voucher until 31 December 2021 on KLM, Air France, Delta Air Lines, and Virgin Atlantic flights. Vouchers that are issued on or after 1 January 2021, will be valid for 1 year after the date of issue.
- You can use your voucher to book a flight that takes place after the expiry date of the voucher.
- If the amount of your voucher is greater than the price of your new booking, you'll receive another voucher for the remaining balance.
- Your travel voucher is refundable.
How to request a refundable travel voucher
- Request a refund in the form of a travel voucher online .
- We will process your request and send your travel voucher via e-mail within a couple of days.
- Please note that your entire booking will be cancelled once we’ve issued your travel voucher.
Did you book your ticket via a travel agent? Please contact them directly to request information on refund options.
How to use a travel voucher
You can use an unlimited number of vouchers as a payment method during online checkout to purchase a new ticket and/or extra options. You will not have to pay a booking fee.
3. Request a cash refund
If your flight was cancelled by the airline, you can also request a cash refund.
Request a full cash refund or a refund in form of a travel voucher 
The deadline for processing refunds according to the Law 14.034/2020 is of 12 months maximum. However, we will try to process your refund as soon as possible after receiving your request. If the payment has been done via credit card, the refund procedure will be forwarded within the deadline to the credit card administrator. Your refund will only be processed after we receive all the information/documents needed.
If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.
Is your flight not cancelled, but have you decided to postpone your trip?
Different policies are in place, depending on what your scheduled departure date was. Not sure what your departure date was? Check the confirmation e-mail you received after booking your flight.
If your flight has not been cancelled by the airline, you can only change your booking before the scheduled departure of your flight.
Tickets booked with a departure before or on 31 December 2021
1. Rebook your flight
Change your travel dates
- You may change your travel dates without having to pay the change fee, as described in your ticket conditions. However, a fare difference might still apply.
Change your destination
- You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, and Virgin Atlantic.
- You will not have to pay the change fee. However, a fare difference might still apply.
How to rebook
Log in to My Trip and change your travel dates or destination yourself if:
- you have a KLM or Air France ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).
Did you book your ticket via a travel agent? Please contact them directly to rebook your flight.
2. Request a refund in the form of a refundable travel voucher
If you choose to postpone your trip, we will provide you with a refund in the form of a travel voucher.
- If your travel voucher is issued between 1 March 2019 and 31 December 2020, you can use your voucher until 31 December 2021 on KLM, Air France, Delta Air Lines, and Virgin Atlantic flights. Vouchers that are issued on or after 1 January 2021, will be valid for 1 year after the date of issue.
- You can use your voucher to book a flight that takes place after the expiry date of the voucher.
- If the amount of your voucher is greater than the price of your new booking, you'll receive another voucher for the remaining balance.
- Your travel voucher is refundable.
How to request a refundable travel voucher
- Request a refund in the form of a travel voucher online .
- We will process your request and send your travel voucher via e-mail within a couple of days.
- Please note that your entire booking will be cancelled once we’ve issued your travel voucher.
Did you book your ticket via a travel agent? Please contact them directly to request information on refund options.
How to use a travel voucher
You can use an unlimited number of vouchers as a payment method during online checkout to purchase a new ticket and/or extra options. You will not have to pay a booking fee.
If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.
3. Request a cash refund
If you choose to postpone your trip, check your ticket conditions to see if you’re entitled to a refund. You can find these conditions in the confirmation e-mail you received after booking your flight.
Request a full cash refund or a refund in form of a travel voucher 
According to the Law 14.034/2020, processing your refund may take up to 12 months maximum. However, we will try to process your refund as soon as possible after receiving your request. If the payment has been done via credit card, the refund procedure will be forwarded within the deadline to the credit card administrator. Your refund will only be processed after we receive all the information and documents needed.
Tickets booked with a departure on or after 1 January 2022
1. Rebook your flight
Change your travel dates
- You may change your travel dates without having to pay the change fee, as described in your ticket conditions. However, a fare difference might still apply.
Change your destination
- You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, and Virgin Atlantic.
- You will not have to pay the change fee. However, a fare difference might still apply.
How to rebook
Log in to My Trip and change your travel dates or destination yourself if:
- you have a KLM or Air France ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).
Did you book your ticket via a travel agent? Please contact them directly to rebook your flight.
2. Request a refund
If you choose to postpone your trip, check your ticket conditions to see if you’re entitled to a refund. You can find these conditions in the confirmation e-mail you received after booking your flight.
If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.
According to the Law 14.034/2020, processing your refund may take up to 12 months maximum. However, we will try to process your refund as soon as possible after receiving your request. If the payment has been done via credit card, the refund procedure will be forwarded within the deadline to the credit card administrator. Your refund will only be processed after we receive all the information and documents needed.

Need our help?

If none of the above-mentioned options suit your needs or if you’re encountering problems with our self-service tools, feel free to contact us. We’re doing what we can to get back to you as quickly as possible but can’t prevent that waiting times are long.

Please share your booking code and last name so we can help you faster, but only via private messages.