Latest flight information: coronavirus
What you can do yourself
- Choose a new flight for my existing booking or cancel my flight
- Request a cash refund or a refund in the form of a refundable travel voucher
- Check the latest entry requirements of the destination you’re travelling to
- Read more about COVID-19 tests before your departure
- View up-to-date flights from Amsterdam
- View up-to-date flights to Amsterdam
- Check which destinations we currently fly to
- Update or save your contact details so we can contact you if needed
- Check the most frequently asked questions about the coronavirus (COVID-19)
Since the outbreak of the coronavirus, we’ve been closely monitoring the situation. Of course, we’re doing everything possible to assist you with your upcoming travel plans but waiting times at the KLM Customer Contact Centre might be long. We highly recommend making use of the self-service options to change your flight or request a refund. For detailed information and conditions, please see the rebook and refund policies on this page.
Didn’t receive your boarding pass after checking in? Please go to the check-in desk at the airport where our staff will assist you.
Travel advice and entry requirements
If you really need to travel, make sure to check the current travel advice and entry requirements of the country you’re travelling to on its government’s website. These differ per country.
Are you travelling from The Netherlands? The Dutch government advises not to travel abroad until 31 March 2021 unless absolutely necessary.
Read more about travelling from and to The Netherlands on the website of the Dutch authorities>
Negative tests mandatory for passengers departing from high-risk areas
All passengers departing from high-risk areas that are flying to or via the Netherlands must be able to show negative COVID-19 test results and test declarations. Depending on your location of departure, please read below what applies to you.
You may be requested to show the needed documents to airport staff or the designated (medical) authorities, such as the Royal Netherlands Marechaussee. If you cannot show these documents, you may be denied entry into the Netherlands.
Additionally, you are strongly advised to self-quarantine for a period of 10 days. Keep in mind that the advice remains to only travel when it is essential.
For more information about travelling to the Netherlands, check the website of the Dutch authorities .
Travelling from the EU or Schengen area to or via the Netherlands
You need to have:
- a recent negative PCR test result. This PCR test must be carried out no more than 72 hours before arrival. You can bring digital proof.*
- a recent negative rapid test result of one of the following rapid tests: antigen test, RT-LAMP test, molecular test, NAAT test, TMA test, or ID NOW test. This test must be taken within 4 hours before boarding. You can bring digital proof.
Travelling from outside the EU or Schengen area to or via the Netherlands
You need to have:
- a recent negative PCR test result. This PCR test must be carried out no more than 72 hours before arrival. You can bring digital proof.*
- a recent negative rapid test result of one of the following rapid tests: antigen test, RT-LAMP test, molecular test, NAAT test, TMA test, or ID NOW test. This test must be taken within 4 hours before boarding. You can bring digital proof.
- a signed and printed negative test declaration form. You have to show a paper copy before departure to the airline staff or to the Royal Military and Border Police (Koninklijke Marechaussee).
Download the negative test declaration form via the website of the Dutch authorities>
This also applies to passengers with a Dutch nationality, and passengers arriving at an airport in The Netherlands and continuing their trip without leaving the airport.
*Your PCR test result should be in English, German, French, Spanish or Dutch. Make sure your COVID-19 PCR test document includes the following:
- Type of test: this must be a molecular PCR test and must be for SARS-CoV-2/COVID-19.
- Your test result: the test result must be negative.
- Your first and last name, as stated in your passport.
- Date and time the test was conducted: this must have been no more than 72 hours before arrival in The Netherlands.
- Name and contact information of the institute or laboratory that conducted the test.
When is it not necessary to show a PCR test result?
- If the passenger is younger than 13 years.
- If you come from one of the countries listed as safe.
View a full list of all exceptions on the website of the Dutch authorities>
Make sure to check KLM TravelDoc shortly before departure for all measures that apply to your trip. Enter your entire route if your trip includes transfers. Need to show a negative COVID-19 test result before boarding? The Dutch authorities and SkyTeam have created an overview of rapid and PCR test locations near the airport.
View test locations in your country of residence or in another country>
View global rapid and PCR test locations on the website of the Dutch authorities>
View global rapid and PCR test locations on the website of SkyTeam>
Travel bans
Several countries, including the Netherlands, have issued an immediate travel ban for passengers travelling to or from certain countries. If there is a travel ban for your destination, we’ll send you a cancellation message or an e-mail with all entry requirements as soon as possible.
For information about other destinations, visit our KLM TravelDoc tool>
Rebooking possibilities
- Are you travelling to a country where a travel ban is issued? You can rebook your flight to a later date via My Trip, free of charge. You can also choose to cancel your flight and get your ticket refunded .
- Do you have a transfer at Amsterdam Airport Schiphol? You can rebook your flight to a later date via My Trip.
View our full refund and rebook policies below.
Global rebook and refund policies
We’re offering several rebooking and refund possibilities, please read below what applies to you. Please note that a separate policy is in place for Brazil, as well as for KLM Package Deals , KLM Flight Bundle , and Flying Blue reward tickets .
Was your flight cancelled by the airline?
You can change your booking anytime, but it would be especially helpful to us if you would do so before your original travel date.
Is your flight not cancelled, but have you decided to postpone your trip?
Different policies are in place, depending on what your scheduled departure date was. Not sure what your departure date was? Check the confirmation e-mail you received after booking your flight.
If your flight has not been cancelled by the airline, you can only change your booking before the scheduled departure of your flight.
Exceptions on the global policies
For Brazil, a separate rebook and refund policy is in place.
Need our help?
If none of the above-mentioned options suit your needs or if you’re encountering problems with our self-service tools, feel free to contact us. We’re doing what we can to get back to you as quickly as possible but can’t prevent that waiting times are long.
Please share your booking code and last name so we can help you faster, but only via private messages.