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Coronavirus: KLM suspends all flights to and from mainland China
Chengdu, Hangzhou, and Xiamen
All KLM flights to Chengdu, Hangzhou, and Xiamen have been suspended, at least until 29 March 2020. After that, the situation will be re-evaluated.
Beijing and Shanghai
All KLM flights to Beijing and Shanghai have been suspended until 28 March 2020. Flights are expected to resume on 29 March 2020.
These decisions are based on the advice we have received – and expect to receive from various authorities, including WHO (World Health Organisation), ECDC (European Center of Disease Control), RIVM (National Institute for Public Health and the Environment), IATA (International Air Transport Association), and CDCs (Centers for Disease Control and Prevention) in China.
Of course, the development of the Coronavirus outbreak in China has our undivided attention and we continue to monitor the situation minutely. We are in close contact with a variety of national and international health and aviation institutions.
The flexible rebooking policy for China, as previously announced, will remain in force.
All passengers travelling to the United States of America will be questioned upon arrival to determine whether they’ve visited a location within the People’s Republic of China (excluding Hong Kong and Macau) within the preceding 14 days before the (attempted) entry into the United States of America. Those who haven’t, are free to travel without restrictions.
For those who have, however, strict regulations are in place:
U.S citizens and lawful permanent residents of the United States holding a Permanent Resident Card or Letter of Parole and other people that are exempted (e.g. foreigners that are spouses of U.S citizens) are only allowed to travel to the following airports:
- John F. Kennedy International Airport (JFK), New York
- Newark Liberty International Airport (EWR), New York
- Chicago O’Hare International Airport (ORD), Illinois
- San Francisco International Airport (SFO), California
- Seattle-Tacoma International Airport (SEA), Washington
- Daniel K. Inouye International Airport (HNL), Hawaii
- Los Angeles International Airport (LAX), California
- Hartsfield-Jackson Atlanta Airport (ATL), Georgia
- Washington Dulles International Airport (IAD), Washington
- Dallas/Fort Worth International Airport (DFW), Dallas
- Detroit Metropolitan Wayne County Airport (DTW), Detroit
Passengers who have visited the People’s Republic of China in the 14 days preceding arrival in the United States of America and are not U.S citizens, permanent residents or exempted for any other reason, will not be allowed to enter the country.
This information is subject to change and incomplete. Please visit the Transportation Security Administration website for more information.
Need our help?
If you have any questions or remarks, please feel free to contact us. Details can be found at the bottom of this page.
An increasing amount of countries and regions have taken precautionary measures related to the outbreak of the Coronavirus. Specifics and the severity of the impact on passengers travelling to these destinations vary. In general, those that are most affected are people:
- who have recently visited mainland China or;
- more specifically, who have recently visited the Hubei province in China or;
- who are in the possession of a Chinese passport issued by the Hubei province.
Local immigration authorities can provide you with more information. They will also be able to tell you whether the measures they’ve taken apply to your situation if you’re in doubt. We strongly recommend reviewing the latest entry requirements of any destination you’re travelling to, even if you’re a citizen or resident of that destination – or if it’s just for a transfer and connecting flight.
Need our help?
If you have any questions or remarks, please feel free to contact us. Details can be found at the bottom of this page.
Due to the coronavirus outbreak, an increasing number of countries have implemented stricter travel restrictions as a precautionary measure. It depends on the country where you’re travelling to or from, your nationality or permanent residency status, and travel history to China what these travel restrictions entail.
This rebook policy applies to passengers who are impacted by travel restrictions from the following countries or regions:
- Australia
- Indonesia
- Japan
- Kuwait
- New Zealand
- Israel
- The Philippines
- Singapore
- Malaysia
- India
- Korea
- Hong Kong
- United States of America (for this last country, please see the specifics below).
Please note that this list is subject to change. This policy will automatically apply for travel to and from any country or region that implements similar travel restrictions.
Travel restrictions implemented by the United States
If you are no U.S. citizen, don’t have a permanent residency status and have been in China in the preceding 14 days, travel to the United States is restricted. Are you a U.S. citizen or do you have permanent residency status, but have you been in China in the preceding 14 days? In this case you are allowed entry, but only via the following airports:
- John F. Kennedy International Airport (JFK), New York
- Newark Liberty International Airport (EWR), New York
- Chicago O’Hare International Airport (ORD), Illinois
- San Francisco International Airport (SFO), California
- Seattle-Tacoma International Airport (SEA), Washington
- Daniel K. Inouye International Airport (HNL), Hawaii
- Los Angeles International Airport (LAX), California
- Hartsfield-Jackson Atlanta Airport (ATL), Georgia
- Washington Dulles International Airport (IAD), Washington
- Dallas/Fort Worth International Airport (DFW), Dallas
- Detroit Metropolitan Wayne County Airport (DTW), Detroit
If you need assistance with rebooking to one of the airports mentioned above, please contact us. Details can be found at the bottom of this page.
Rebook your flight
Is the departure date of your flight to, from or via any of the above mentioned countries until Saturday 29 February 2020? Then your new departure date should be no later than within 30 days of the original travel date(s) . You can rebook your flight at the latest on Saturday 29 February 2020. Please see below options and rules:
1. Change your travel dates
- You may change your travel dates of KLM, Air France and/or Delta Air Lines flights once.
- You can only change your travel dates if the same fare type as mentioned in your original ticket is available. If you change to a higher fare type, you may need to pay the fare difference. Upgrading your ticket to Business Class is only possible by contacting us directly via social media or by telephone.
- You will not have to pay the change fee.
2. Change your destination
- You may use the full value of your original tickets for new tickets on KLM, Air France and/or Delta Air Lines.
- You will not have to pay the change fee.
You can rebook in the following ways:- Log in to My Trip and change your travel dates and/or destination yourself if:
- you have a KLM, Air France and/or Delta Air Lines ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet, or the use of a bassinet).
- We can help you rebook your journey via social media:
- Go to Facebook
- Go to Messenger
- Go to Twitter
- Go to WeChat (If you need our help, we can be reached 24/7 via WeChat. However, due to the Coronavirus outbreak, the Chinese line is very busy at this moment. If you’re able to communicate in English, please use the English line so we can help you more quickly.)
- If you don’t want to arrange the rebooking online or if you need assistance, contact the KLM Customer Contact Centre.
- Did you book your ticket via a travel agent? Please contact them directly to rebook.
Apply for a refund
You are entitled to a full refund of your ticket if you meet all requirements listed:- you are travelling to, from or via the above mentioned location(s) until Saturday 29 February 2020
- your flight was cancelled by KLM, Air France and/or Delta Air Lines, or was delayed for more than 3 hours
- you did not travel
How to request a refund
- If you bought your ticket via KLM.com, a KLM ticket office or the KLM Customer Contact Centre, and your ticket number starts with 074, you can apply for a refund online in just a few steps. You can also call us, but lines may be quite busy.
- If you booked via a travel agent, please contact them directly to request a refund.
KLM continues to monitor the outbreak of the Corona virus closely and reduced service to China as follows:
- Suspension of service to Chengdu, Hangzhou & Xiamen, until Sunday 29 March 2020.
- Suspension of service to Beijing Capital & Shanghai Pudong, until Saturday 28 March 2020, flights expected to resume on Sunday 29 March 2020.
KLM codeshare service on the following routes will remain in place:
- Amsterdam – Beijing Capital (operated by China Southern)
- Amsterdam – Guangzhou (operated by China Southern)
- Amsterdam – Xiamen (operated by Xiamen Airlines)
- Amsterdam – Shanghai Pudong (operated by China Eastern) but frequency reductions expected.
To comply with the requirement of the Civil Aviation Administration of China to assist with the prevention and control of the Coronavirus, we are offering voluntary rebook and refund options. If you have a flight to or from China on or before Sunday 31 May 2020, please see below rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued until Sunday 31 May 2020.
You can check your flight status or view your flight details in My Trip.
Rebook your flight
Is the departure date of your flight to, from or via any of the above mentioned destination(s) until Sunday 31 May 2020? Then your new departure date should be no later than Tuesday 30 June 2020. You can rebook your flight at the latest on Thursday 30 April 2020. Please see below options and rules:
1. Change your travel dates
- You may change your travel dates of KLM, Air France and/or Delta Air Lines flights once.
- You can only change your travel dates if the same travel class as mentioned on your original ticket is available for travel until Sunday 31 May 2020.
- For travel between Monday 1 June 2020 and Tuesday 30 June 2020, you can only change your travel dates if the same fare type as mentioned in your original ticket is available. If you change to a higher fare type, you may need to pay the fare difference. Upgrading your ticket to Business Class is only possible by contacting us directly via social media or by telephone.
- You will not have to pay the change fee.
2. Change your destination
- You may opt to travel to/from/via any alternate hub/gateway in Greater China i.e. HKG & TPE, guidelines mentioned above apply for class usage. Please note there are severe restrictions for Chinese nationals to enter/transit in Taipei.
- You may use the full value of your original tickets for new tickets on KLM, Air France and/or Delta Air Lines.
- You will not have to pay the change fee.
You can rebook in the following ways:- Log in to My Trip and change your travel dates and/or destination yourself if:
- you have a KLM, Air France and/or Delta Air Lines ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet, or the use of a bassinet).
- We can help you rebook your journey via social media:
- Go to Facebook
- Go to Messenger
- Go to Twitter
- Go to WeChat (If you need our help, we can be reached 24/7 via WeChat. However, due to the Coronavirus outbreak, the Chinese line is very busy at this moment. If you’re able to communicate in English, please use the English line so we can help you more quickly.)
- If you don’t want to arrange the rebooking online or if you need assistance, contact the KLM Customer Contact Centre.
- Did you book your ticket via a travel agent? Please contact them directly to rebook.
Apply for a refund
You are entitled to a full refund of your ticket if you meet all requirements listed:- you are travelling to or from the above mentioned location(s) until Sunday 31 May 2020
- you did not travel
How to request a refund
- If you bought your ticket via KLM.com, a KLM ticket office or the KLM Customer Contact Centre, and your ticket number starts with 074, you can apply for a refund online in just a few steps. You can also call us, but lines may be quite busy.
- If you booked via a travel agent, please contact them directly to request a refund.
Other Rebook Policies
- Due to a strike by HOP! Pilots Union, some of our flight schedules may be temporarily disrupted.
You can check your flight status or view your flight details in My Trip. If you have booked a flight with HOP! on Monday 24 February 2020, please see below rebook and refund options we can offer you. These options are only valid, if you have a ticket originally issued on or before Thursday 20 February 2020.
Rebook your flight
Is the departure date of your flight with HOP! on Monday 24 February 2020? Then your new departure date should be no later than Wednesday 26 February 2020 . You can rebook your flight at the latest on Wednesday 26 February 2020. Please see below options and rules:
1. Change your travel dates
- You may change your travel dates of KLM, Air France and/or Delta Air Lines flights once.
- You can only change your travel dates if the same travel class as mentioned on your original ticket is available. Upgrading your ticket to Business Class is only possible by contacting us directly via Twitter, Messenger or Facebook or by telephone.
- You will not have to pay the change fee.
2. Change your destination
- You may use the full value of your original tickets for new tickets on KLM, Air France and/or Delta Air Lines.
- You will not have to pay the change fee.
You can rebook in the following ways:- Log in to My Trip and change your travel dates and/or destination yourself if:
- you have a KLM, Air France and/or Delta Air Lines ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet, or the use of a bassinet).
- We can help you rebook your journey via social media:
- If you don’t want to arrange the rebooking online or if you need assistance, contact the KLM Customer Contact Centre.
- Did you book your ticket via a travel agent? Please contact them directly to rebook.
Apply for a refund
You are entitled to a full refund of your ticket if you meet all requirements listed:- you are travelling to, from or via the above mentioned location(s) on Monday 24 February 2020
- your flight was cancelled by KLM, Air France and/or Delta Air Lines, or was delayed for more than 3 hours
- you did not travel
How to request a refund
- If you bought your ticket via KLM.com, a KLM ticket office or the KLM Customer Contact Centre, and your ticket number starts with 074, you can apply for a refund online in just a few steps. You can also call us, but lines may be quite busy.
- If you booked via a travel agent, please contact them directly to request a refund.
A strike in France has been announced on Thursday 20 February 2020. Air traffic control employees might participate, therefore our flights to, from or via France could be disrupted. We are doing our very best to help you on your way again.
You can check your flight status or view your flight details in My Trip. If you have booked a flight to, from or via France on Thursday 20 February 2020, please see below rebook and refund options we can offer you. These options are only valid, if you have a ticket originally issued on or before Wednesday 18 February 2020.
Rebook your flight
Is the departure date of your flight to, from or via any of the above mentioned destination(s) on Thursday 20 February 2020? Then your new departure date should be no later than Monday 24 February 2020. You can rebook your flight at the latest on Monday 24 February 2020. Please see below options and rules:
1. Change your travel dates
- You may change your travel dates of KLM, Air France and/or Delta Air Lines flights once.
- You can only change your travel dates if the same travel class as mentioned on your original ticket is available. Upgrading your ticket to Business Class is only possible by contacting us directly via Twitter, Messenger or Facebook or by telephone.
- You will not have to pay the change fee.
2. Change your destination
- You may use the full value of your original tickets for new tickets on KLM, Air France and/or Delta Air Lines.
- You will not have to pay the change fee.
You can rebook in the following ways:- Log in to My Trip and change your travel dates and/or destination yourself if:
- you have a KLM, Air France and/or Delta Air Lines ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet, or the use of a bassinet).
- We can help you rebook your journey via social media:
- If you don’t want to arrange the rebooking online or if you need assistance, contact the KLM Customer Contact Centre.
- Did you book your ticket via a travel agent? Please contact them directly to rebook.
Apply for a refund
You are entitled to a full refund of your ticket if you meet all requirements listed:- you are travelling to, from or via the above mentioned location(s) on Thursday 20 February 2020
- your flight was cancelled by KLM, Air France and/or Delta Air Lines, or was delayed for more than 3 hours
- you did not travel
How to request a refund
- If you bought your ticket via KLM.com, a KLM ticket office or the KLM Customer Contact Centre, and your ticket number starts with 074, you can apply for a refund online in just a few steps. You can also call us, but lines may be quite busy.
- If you booked via a travel agent, please contact them directly to request a refund.
Due to the current situation in Hong Kong, we strongly advise you to arrive at the airport 3 hours prior to scheduled departure. If possible, please check in at the MTR in-town check-in offices in Kowloon and Hong Kong. The MTR in-town check-in offices are open from 05:30-20:50, the airport check-in counter "D" opens at 09:20.
Please note that it is currently not possible to purchase KLM tickets at a ticket office at Hong Kong International Airport. You can purchase your tickets online via KLM.com.
We are closely monitoring the situation and we are doing our very best to help you on your way again. For the latest updates, please see the website of Hong Kong International Airport.
- From 29 October 2019 up to 29 March 2020, Edinburgh Airport will undertake significant terminal improvements. This could affect your journey through the airport. We’ve revised our check-in closure time to 60 minutes before departure. Please aim to arrive at the airport at least 2 hours before departure as it may take longer than usual to drop off your baggage.
