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Need our help?
- Due to weather conditions in the New York City Area, some of our flight schedules may be temporarily disrupted. If you have booked a flight to, from or via New York, NY – Kennedy (JFK), New York, NY – LaGuardia (LGA), Newark, NJ (EWR), Newburgh, NY (SWF), White Plains, NY (HPN) on Tuesday 24 October 2017, please see below rebook and refund options we can offer you. These options are only valid, if you have a ticket originally issued on or before Monday 23 October 2017.
You can check your flight status or view your flight details in My Trip. We are doing our very best to help you on your way again.
Rebook your flightIs the departure date of your flight to, from or via any of the above mentioned destinations on Tuesday 24 October 2017? Then your new departure date should be no later than Friday 27 October 2017 . You can rebook your flight at the latest on Friday 27 October 2017 . Please see below options and rules:
1. Change your travel dates- You may change your travel dates of KLM, AIR FRANCE and/or Delta Air Lines flights once.
- You can change your travel dates only if the same travel class is available as mentioned in your original ticket. Upgrading your ticket to Business Class is only possible by contacting us directly via Twitter, Messenger or Facebook or by telephone.
- You will not have to pay the change fee.
- You may use the full value of your original tickets for new tickets on KLM, AIR FRANCE and/or Delta Air Lines.
- You will not have to pay the change fee.
You can rebook in the following ways:- Log into My Trip and change your travel dates and/or destination yourself if:
- you have a KLM, AIR FRANCE and/or Delta Air Lines ticket
- your journey has not started yet
- you are not travelling with a baby
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet, or the use of a bassinet)
- We can rebook your journey via Twitter, Messenger and Facebook!
- Go to twitter.com/KLM
- Go to messenger.com/KLM
- Go to www.Facebook.com/KLM
- You can also contact us by telephone.
- Did you book your ticket via a travel agent? Please contact that travel agent to rebook.
Apply for a refund
You are entitled to a full refund of your ticket if you are travelling to, from or via any of the above mentioned locations on Tuesday 24 October 2017, and your flight was cancelled by KLM, AIR FRANCE and/or Delta Air Lines, or was delayed for more than 3 hours and you did not travel.
How to request a refund- If you bought your ticket via KLM.com, a KLM ticket office or KLM Telephone Reservations, and your ticket number starts with 074, you can apply for a refund online in just a few steps. You can also call us, but lines may be quite busy.
- If you booked via a travel agent, please contact them directly.
Due to typhoon Lan in Japan, some of our flight schedules are temporarily disrupted. If you have booked a flight to, from or via Osaka (KIX), Tokyo-Haneda(HND), Tokyo-Narita (NRT) on Sunday 22 October 2017 up to and including Tuesday 24 October 2017, please see below rebook and refund options we can offer you. These options are only valid, if you have a ticket originally issued on or before Frday 20 October 2017.
You can check your flight status or view your flight details in My Trip. We are doing our very best to help you on your way again.
Rebook your flightIs the departure date of your flight to, from or via any of the above mentioned destinations on Sunday 22 October 2017 up to and including Tuesday 24 October 2017? Then your new departure date should be no later than Friday 27 October 2017. You can rebook your flight at the latest on Friday 27 October 2017. Please see below options and rules:
1. Change your travel dates- You may change your travel dates of KLM, AIR FRANCE and/or Delta Air Lines flights once.
- You can change your travel dates only if the same travel class is available as mentioned in your original ticket. Upgrading your ticket to Business Class is only possible by contacting us directly via Twitter, Messenger or Facebook or by telephone.
- You will not have to pay the change fee.
- You may use the full value of your original tickets for new tickets on KLM, AIR FRANCE and/or Delta Air Lines.
- You will not have to pay the change fee.
You can rebook in the following ways:- Log into My Trip and change your travel dates and/or destination yourself if:
- you have a KLM, AIR FRANCE and/ or Delta Air Lines ticket
- your journey has not started yet
- you are not travelling with a baby
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet, or the use of a bassinet)
- We can rebook your journey via Twitter, Messenger and Facebook!
- Go to twitter.com/KLM
- Go to messenger.com/KLM
- Go to www.Facebook.com/KLM
- You can also contact us by telephone.
- Did you book your ticket via a travel agent? Please contact that travel agent to rebook.
Apply for a refund
You are entitled to a full refund of your ticket if you are travelling to, from or via any of the above mentioned locations on Sunday 22 October 2017 up to and including Tuesday 24 October 2017, and your flight was cancelled by KLM, AIR FRANCE and/or Delta Air Lines, or was delayed for more than 3 hours and you did not travel.
How to request a refund- If you bought your ticket via KLM.com, a KLM ticket office or KLM Telephone Reservations, and your ticket number starts with 074, you can apply for a refund online in just a few steps. You can also call us, but lines may be quite busy.
- If you booked via a travel agent, please contact them directly.
- Due to the aftermath of hurricane Irma in St. Martin (SXM), some of our flight schedules may be temporarily disrupted. If you have booked a flight to, from or via St. Martin (SXM) irrespective of the travel date, please see below rebook and refund options we can offer you. These options are only valid, if you have a ticket originally issued on or before Monday 11 September 2017.
You can check your flight status or view your flight details in My Trip. We are doing our very best to help you on your way again.
Rebook your flightIs the departure date of your flight to, from or via St. Martin (SXM)? Then your new departure date should be no later than a year from the original departure date. The original duration of stay may be preserved. You can rebook your flight at the latest on Thursday 30 November 2017. Please see below options and rules:
1. Change your travel dates- You may change your travel dates of KLM, AIR FRANCE and/or Delta Air Lines flights once.
- You can change your travel dates only if the same fare type is available as mentioned in your original ticket. If you change to a higher fare type, you may need to pay the fare difference. Upgrading your ticket to Business Class is only possible by contacting us directly via Twitter, Messenger or Facebook or by telephone.
- You will not have to pay the change fee.
- You may use the full value of your original tickets for new tickets on KLM, AIR FRANCE and/or Delta Air Lines.
- You will not have to pay the change fee.
You can rebook in the following ways:- We can rebook your journey via Twitter, Messenger and Facebook!
- Go to twitter.com/KLM
- Go to messenger.com/KLM
- Go to www.Facebook.com/KLM
- You can also contact us by telephone.
- Did you book your ticket via a travel agent? Please contact that travel agent to rebook.
Apply for a refund
You are entitled to a full refund of your ticket if you are travelling to, from or via any of the above mentioned locations irrespective of the travel date, and your flight was cancelled by KLM, AIR FRANCE and/or Delta Air Lines, or was delayed for more than 3 hours and you did not travel.
How to request a refund- If you bought your ticket via KLM.com, a KLM ticket office or KLM Telephone Reservations, and your ticket number starts with 074, you can apply for a refund online in just a few steps. You can also call us, but lines may be quite busy.
- If you booked via a travel agent, please contact them directly.
- Due to new legislation of the Kenyan and Rwandan authorities, a complete ban on the use of plastic bags has been enforced in Kenya and Rwanda. Travellers are no longer allowed to carry any plastic bags when entering the country. Aimed at reducing plastic pollution, the ban applies to the use, manufacture and importation of the banned plastics within Kenya and Rwanda. Please be sure not to be in possession of plastic bags whatsoever as to ensure that fines are not incurred. If you have a bag containing tax free purchases, we advise you to remove it and leave the plastic bag at the entry points. These measures do not affect your flight schedule. Our apologies for the inconvenience.
