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Please share your personal details via private messages only!- Due to an earthquake in Denpasar, Indonesia on Sunday 19 August 2018, some of our flights to, from or via Denpasar (DPS) may be disrupted. We are doing our very best to help you on your way again. Please keep checking this page regularly, we will inform you here as soon as we have news.
You can check your flight status or view your flight details in My Trip. If your flight to, from or via Denpasar (DPS) between Sunday 19 August and Monday 03 September 2018 is rescheduled, please see below rebook and refund options we can offer you. These options are only valid, if you have a ticket originally issued on or before Sunday 19 August 2018.
Rebook your flightIs the departure date of your flight to, from or via any of the above mentioned destination(s) between Sunday 19 August and Monday 03 September 2018? Then your new departure date should be no later than Wednesday 12 September 2018. You can rebook your flight at the latest on Monday 03 September 2018. Please see below options and rules:
1. Change your travel dates- You may change your travel dates of KLM, AIR FRANCE and/or Delta Air Lines flights once.
- You can only change your travel dates if the same travel class as mentioned on your original ticket is available. Upgrading your ticket to Business Class is only possible by contacting us directly via Twitter, Messenger or Facebook or by telephone.
- You will not have to pay the change fee.
- You may use the full value of your original tickets for new tickets on KLM, AIR FRANCE and/or Delta Air Lines.
- You will not have to pay the change fee.
You can rebook in the following ways:- Log in to My Trip and change your travel dates and/or destination yourself if:
- you have a KLM, AIR FRANCE and/or Delta Air Lines ticket
- your journey has not started yet
- you are not travelling with a baby
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet, or the use of a bassinet)
- We can rebook your journey via social media:
- You can also contact the KLM Customer Contact Centre.
- Did you book your ticket via a travel agent? Please contact them directly to rebook.
Apply for a refund
You are entitled to a full refund of your ticket if you meet all requirements listed:- you are travelling to, from or via the above mentioned location(s) between Sunday 19 August and Monday 03 September 2018
- your flight was cancelled by KLM, AIR FRANCE and/or Delta Air Lines, or was delayed for more than 3 hours
- you did not travel
How to request a refund- If you bought your ticket via KLM.com, a KLM ticket office or KLM Customer Contact Centre, and your ticket number starts with 074, you can apply for a refund online in just a few steps. You can also call us, but lines may be quite busy.
- If you booked via a travel agent, please contact them directly to request a refund.
- Due to the expected bad weather in the New York Area on Friday 17 August 2018, flight schedules may be disrupted. If you have booked a flight to, from or via one of the below mentioned locations on Friday 17 August 2018, please see below rebook and refund options we can offer you. These options are only valid, if you have a ticket originally issued on or before Wednesday 15 August 2018.
- New York (JFK),
- La Guardia (LGA),
- Newark (EWR),
- Newburgh (SWF),
- White Plains (HPN).
You can check your flight status or view your flight details in My Trip.
Rebook your flightIs the departure date of your flight to, from or via any of the above mentioned destination(s) on Friday 17 August 2018? Then your new departure date should be no later than Monday 20 August 2018. You can rebook your flight at the latest on Monday 20 August 2018. Please see below options and rules:
1. Change your travel dates- You may change your travel dates of KLM, AIR FRANCE and/or Delta Air Lines flights once.
- You can only change your travel dates if the same travel class as mentioned on your original ticket is available. Upgrading your ticket to Business Class is only possible by contacting us directly via Twitter, Messenger or Facebook or by telephone.
- You will not have to pay the change fee.
- You may use the full value of your original tickets for new tickets on KLM, AIR FRANCE and/or Delta Air Lines.
- You will not have to pay the change fee.
You can rebook in the following ways:- Log in to My Trip and change your travel dates and/or destination yourself if:
- you have a KLM, AIR FRANCE and/or Delta Air Lines ticket
- your journey has not started yet
- you are not travelling with a baby
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet, or the use of a bassinet)
- We can rebook your journey via social media:
- You can also contact the KLM Customer Contact Centre.
- Did you book your ticket via a travel agent? Please contact them directly to rebook.
Apply for a refund
You are entitled to a full refund of your ticket if you meet all requirements listed:- you are travelling to, from or via the above mentioned location(s) on Friday 17 August 2018
- your flight was cancelled by KLM, AIR FRANCE and/or Delta Air Lines, or was delayed for more than 3 hours
- you did not travel
How to request a refund- If you bought your ticket via KLM.com, a KLM ticket office or KLM Customer Contact Centre, and your ticket number starts with 074, you can apply for a refund online in just a few steps. You can also call us, but lines may be quite busy.
- If you booked via a travel agent, please contact them directly to request a refund.
- Due to an earthquake in Denpasar, Indonesia, flight schedules may be disrupted. If you have booked a flight to, from or via Denpasar (DPS) on Sunday 5 August up to and including Monday 20 August 2018, please see below rebook and refund options we can offer you. These options are only valid, if you have a ticket originally issued on or before Tuesday 7 August 2018.
You can check your flight status or view your flight details in My Trip. We are doing our very best to help you on your way again.
Rebook your flightIs the departure date of your flight to, from or via any of the above mentioned destinations on Sunday 5 August up to and including Monday 20 August 2018? Then your new departure date should be no later than Wednesday 29 August 2018. You can rebook your flight at the latest on Wednesday 22 August 2018. Please see below options and rules:
1. Change your travel dates- You may change your travel dates of KLM, AIR FRANCE and/or Delta Air Lines flights once.
- You can change your travel dates only if the same travel class is available as mentioned in your original ticket. Upgrading your ticket to Business Class is only possible by contacting us directly via Twitter, Messenger or Facebook or by telephone.
- You will not have to pay the change fee.
- You may use the full value of your original tickets for new tickets on KLM, AIR FRANCE and/or Delta Air Lines.
- You will not have to pay the change fee.
You can rebook in the following ways:
- Log into My Trip and change your travel dates and/or destination yourself if:
- you have a KLM, AIR FRANCE and/or Delta Air Lines ticket
- your journey has not started yet
- you are not travelling with a baby
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet, or the use of a bassinet)
- We can rebook your journey via Twitter, Messenger and Facebook!
- Go to twitter.com/KLM
- Go to messenger.com/KLM
- Go to www.Facebook.com/KLM
- You can also contact us by telephone.
- Did you book your ticket via a travel agent? Please contact that travel agent to rebook.
Apply for a refundYou are entitled to a full refund of your ticket if you are travelling to, from or via any of the above mentioned locations on Sunday 5 August up to and including Monday 20 August 2018, and your flight was cancelled by KLM, AIR FRANCE and/or Delta Air Lines, or was delayed for more than 3 hours and you did not travel.
How to request a refund- If you bought your ticket via KLM.com, a KLM ticket office or KLM Telephone Reservations, and your ticket number starts with 074, you can apply for a refund online in just a few steps. You can also call us, but lines may be quite busy.
- If you booked via a travel agent, please contact them directly.
- The FNV and CNV Trade Unions announced regular security staff walkouts and interruptions, which might affect security checks at Amsterdam Airport Schiphol. Please arrive at the airport early and account for longer waiting times at the security check.
- During the Dutch school holidays in July, August and the first part of September, more passengers than usual are expected to travel from, to, and via Amsterdam Airport Schiphol. The airport could therefore be exceptionally busy. To avoid long queues at the check-in desks, security check, and custom clearance, we are taking various measures. Avoid missing your (connecting) flight and read all information and tips.
- As of 30 June 2018, on flights to and from the United States, powders and powder like substances may be carried in your hand baggage, but only in small amounts not exceeding 350 ml (12 oz) per item. Larger amounts must be carried in your check-in baggage. If there are any signs of tampering, the item is not allowed in either your hand baggage or check-in baggage.
You may always bring below mentioned items in your hand baggage. However, these items may be checked on signs of tampering.- Baby food to be consumed during the flight
- An urn containing ashes of a deceased person, provided it meets the requirements
- Duty free items packed in a STEB bag
