Refunds and vouchers

Do you need to request a refund or travel voucher because of COVID-19, but don’t know the whats and hows yet? Check the most asked questions about this topic.

Requesting a refund

You can request a cash refund via our online refund system. This system checks if you’re eligible for a full cash refund or only part of it. You can also use the system to check the status of your request. We’ll try our best to process your request as soon as possible.

Note that separate policies are in place for:

Refunds and compensations

Travel vouchers